James is very helpful and reassuring. Really tries to get the best deal and the best lenses.read more

Broke my glasses in half the night before. Dropped in on a Saturday (never been there before)…read more Told James I presume is the owner, my situation. He picked out new frames which I like, shaved down my lenses and fitted them perfectly. This all happened in about 10-15 min no joke. James couldn't have been nicer.

Great people. Dr Barry just an all around great guy and so…read moregood at his profession. The team in the store are all so lovely. I occasionally have banged up my glasses and they have helped me and fixed me up right away. It's the type of place where I don't mind waiting because there always seems to be something pleasant going on. Do your self a favor and patronize this awesome local business run by a caring member of our community.

Toke too long for eyeglasses frame to get replaced or repaired…read more They ask for a 25 dollar payment to expedite but it took more than a month The frame looks faded or old compared to a new one.

My first and last visit, I needed an eye exam and a prescription for my contact lenses, which are…read moremy principle corrective lenses. After waiting for an hour, I was called in and when I mentioned my need for contact lens prescriptions, I was informed that they only do prescriptions for eyeglasses. I had never heard of such a thing and I have been wearing contacts for almost 40 years. I, immediately, left, having wasted an hour, plus travel time. There is a $30 fee for missing an appointment. I wonder if I would qualify for getting $30 from them, since my time was wasted.

I don't know how this place stays in business. It's never open and there's a phone number to make…read morean appointment which I did and they never showed up. What a waste of time and to never get a phone call from them makes me aggravated. FIND SOMEONE ELSE!!!

I do not recommend Ella's Vision Optical. Purchased 2 pairs of glasses there for just about $2000…read moreand have not been able to use them, as I can not see out of the glasses. The frames that were sold to me were older model glasses and could be found online for a fraction of what I paid for them. One style which I purchased was clearly too small for my face and should have never been suggested for me. Since I could not get a resolve with Ella's Vision, I went to Costco in Oceanside and had a wonderful experience.

Great Dr ! Best eye exam I ever had. He explained everything to me. The office was neat and clean ,…read moreDr was A Total Professional he even wore a Tie . Staff was also Excellent! Gene

Excellent eye doctor. This MD is thorough and patient. I researched before choosing someone. I went…read morein with an acute issue and also had an eye exam. Dr. Storm discussed my eye glass prescriptions with me as provided by my optometrist when I asked since my eyes have been changing, and that was reassuring and constructive. He had a nice way about him and I feel my health was in good hands with my eyes. He prescribed drops for the acute issue and they are working great. The office was lovely and so was the staff at the front desk. Classy yet easy going. Great physician and experience. I will be coming back.

I purchased very expensive glasses about 3 years ago .I paid extra for them to be scratch proof .I…read morewent in the other day because there is a scratch in my lens .I was told they can't do anything about it even though I paid extra for them to be scratch free stay away from this place .Cohen's in Oceanside

I don't have enough time to list all of the wrongs that I encountered at this location. I will…read moresimply say if you value your money ,time and looking for a quality product that they stand behind, this place did not provide it for me. The representative Michelle in particular lacks professionalism and courtesy. She started out defensive and unwilling to help me with a simple fix. The negative reviews are there for a reason. If they had negative stars I would have gave them -5 .Simple fix gone wrong. From making an appointment to getting service I would rate her poor at best. (Update more in-depth) After verbal gymnastics, complaining to corporate speaking with the manager Joanna who was upset that the interaction would be reviewed on social media , I was finally routed to the owner who seemed reserved at first but finally offered options which included paying for new frames at a discount of 65 percent off. I had the frames for 5 months and hoped that the small piece that fell off the frames near the temple could be put back on or solicit the manufacturer for new frames as this was a defective frame ( was not an option ) He did take a look and brought them to another location and as of this post fixed them. This simple fix could have been handled at counter person level but Michelle said that the person who fixes glasses if I left them has lost peoples glasses and despite not having a tech on site like many other eyeglass stores , he only worked on Tuesday and Thursday. I explained that I work during the week and she became increasingly nasty as I tried to find a solution and questioned how many glasses has the repair person lost. She said he takes them from the store and if I left them it would be at my own risk ( What!!) trying to get statistics as to what my outcome would be , I asked her could she leave them in the store for repair . She still continued to dissuade me from doing so. Finally I begged ( yes begged) for her to help me at which point she then agreed to put a note that said fix in store and to my surprise she was also working on the day the repair person would be there ( shut the front door!! ) Why not offer this as the first option. When I called Tuesday to see if they were ready I spoke to Brandy who said they were not ready , upon questioning her about frames being removed off site she said that rarely happens . (Not what Michelle said)- On Thursday I received a call and was explained that the small decorative piece by the temple that fell off the frame and allowed the arm to not jut out could not be fixed and they suggested I glue it on myself ( $500 dollar Marc Jacob frames ) 5 months later!!! , I was passed to the manager who was defensive and irritated - no brainer because--( she mentioned at one point at a previous appointment I had in conversation with her that she had a negative interaction with another customer and she wanted to throw down with her . huh! - first red flag - should have ran out the door then ) She then passed me to the owner Olec , I asked can we send them back to the manufacturer. The owner said they are not actually made by Marc Jacob but by a frame company that has the license for the right to ( huh! , Not original- Wow , okay ) In the end they are currently fixed ( which could have avoided this whole negative encounter ) and I pray that nothing else goes wrong or I'm out of choices because upon picking them up I once again had to deal with Michelle who an attitude handed me my glasses in the same not original case , smudged and dirty and with no one available to make any final adjustments ( not that I had someone to do any adjustments upon picking them up originally at point of purchase) and I told her that her customer service was not good towards me and she said neither was mine.( huh!) I said you're not a nice person to your customer and she said neither am I and called the Police. When the police got there I explained exactly what happened. They stood there shaking their heads as I explained my story and the amount I paid for a frame that was not original Even they could see as I explained the encounter that it was ridiculous and petty. I further explained that Michelle suggested at one point in our conversations that I stepped on them . The officers looked at me and my size and agreed if so the glasses would have been destroyed. My courteous well mannered demeanor was met with the worst feeling about doing business I've ever had. I feel completely humiliated and taken advantage of. Included is a photo of the glasses - please not the very tiny decorative silver piece at the temple, that is what fell off.