I will never use this company for an apartment rental again and will discourage any friends or family from using them. As a five-time user of the services, my wife and I had had varying but in general satisfactory stays. This time we had planned a seven-night stay and of course paid for everything up front well in advance. Despite providing them with multiple forms of contact information (including international phone plan in France) we received only the usual preparatory information about our upcoming arrival, and it was only the day we landed in country, when we called our ParisAddress contact - Xavier - that we were informed the apartment was undergoing extensive cleaning, and - hopefully - would be ready "soon". After scrambling to identify a temporary housing option and waiting in a single hostel-like hotel room (nothing against hostels, but we had planned an entirely different experience), again only after we reached out to the contact did he answer and inform us that in fact the apartment would be completely unavailable. At that point, he agreed to provide a partial refund and has withheld an arbitrary amount based on the two-night stay at the temporary hotel - which, I should stress, we have yet to receive any documentation on, and at the time could tell that in fact it was not ParisAddress who arranged the reservation, but the owner of the apartment. To provide anything less than a full refund for a complete lack of communication and an unfulfilled promise that the apartment would be ready late (if the apartment had ultimately become serviceable, would they have charged us a second time for the inconvenience of not using the apartment we had paid for?) and to have had zero follow up since we returned home and contacted them with concerns over the entire experience, is thoroughly distressing and they have lost any business our expanded social network might provide.
The lack of professionalism, customer service, and common courtesy in this final experience was just appalling and disappointing to the say the least. read more