Unfortunately, during our three day stay here, lots of things went wrong…read more
- Upon check in, we were asked to provide a security deposit, which of course is normal and expected. However, their card machine did not work. We tried many different cards, all of which were working normally, but we were still blamed which was extremely embarrassing when surrounded by other guests. Fifteen minutes later, we were told "not to worry" and never had to provide a deposit.
- The room was literally back-to-back with the elevator of the hotel. A little bit of noise is of course totally understandable in a hotel but we could hear the elevator shaft every time it was used, and this was hugely disturbing of our sleep.
- Very concerningly, we received a letter that was intended for another guest. This is obviously a huge breach of confidentiality.
- Our room booking promised "premium bedding", when in fact both sides of our duvet were old, cheap, and had 10+ inch rips down either side.
I spoke to the "director" of the hotel, Julien Humbert, who has not given me a single apology for this terrible experience, but has instead very worryingly told me that he did not see any issues in the concerns that I raised, and that I apparently do not appreciate the struggles the hotel has been through since the pandemic.
I fully understand the struggles that the world has unfortunately been through, however this is absolutely no excuse for the terrible service we endured.
Please, please, stay elsewhere.