Avoid! No! Awful So many things went wrong…read more They cancelled our original booking while we were flying over, I had to sleep on a sofa for the most part, shower was not working at the first place- neither was the stove When I reached out to Parisian home today (Friday) they said they can respond by Monday...... Original booking was on the first floor for my handicap mother..... Both substitutions we had a deal with an elevator that her Walker couldn't barely fit in....

I stayed in a rental in spring of 2023, it was meh. Fast forward to August 2025: they randomly…read morebilled me over $300 on a blank invoice. I emailed 3 times to complain and have the charge reversed, no response. I ended up having to cancel my credit card and get a new one. Then, before my new credit card even arrived, they tried to charge me another $50!!!! NEVER DO BUSINESS WITH THESE FRAUDSTERS.

I had a very good experience with Parisaddress. I booked apartment Pont 121B originally for April…read more2010, but unfortunately our trip was affected by the Iceland volcano debacle. Parisaddress was extremely helpful in rebooking us for a later time and working through the trip insurance claim. I stayed in Pont121B in September 2010 for 10 days and was very happy with the apartment. Everything was as described and the place was very clean. I did appreciate that there were not separate cleaning or utility fees, unlike some other agencies. There were some basic supplies included (TP, soap) as well as towels & bedding. Overall, the apartment rental was WAY less than a comparable hotel, plus we had the feeling of truly being a resident, rather than a tourist in a generic hotel. I will definitely use them again the next time I travel to Paris!

I will never use this company for an apartment rental again and will discourage any friends or…read morefamily from using them. As a five-time user of the services, my wife and I had had varying but in general satisfactory stays. This time we had planned a seven-night stay and of course paid for everything up front well in advance. Despite providing them with multiple forms of contact information (including international phone plan in France) we received only the usual preparatory information about our upcoming arrival, and it was only the day we landed in country, when we called our ParisAddress contact - Xavier - that we were informed the apartment was undergoing extensive cleaning, and - hopefully - would be ready "soon". After scrambling to identify a temporary housing option and waiting in a single hostel-like hotel room (nothing against hostels, but we had planned an entirely different experience), again only after we reached out to the contact did he answer and inform us that in fact the apartment would be completely unavailable. At that point, he agreed to provide a partial refund and has withheld an arbitrary amount based on the two-night stay at the temporary hotel - which, I should stress, we have yet to receive any documentation on, and at the time could tell that in fact it was not ParisAddress who arranged the reservation, but the owner of the apartment. To provide anything less than a full refund for a complete lack of communication and an unfulfilled promise that the apartment would be ready late (if the apartment had ultimately become serviceable, would they have charged us a second time for the inconvenience of not using the apartment we had paid for?) and to have had zero follow up since we returned home and contacted them with concerns over the entire experience, is thoroughly distressing and they have lost any business our expanded social network might provide. The lack of professionalism, customer service, and common courtesy in this final experience was just appalling and disappointing to the say the least.

AVOID THEM (...IN MY OPINION AS A FREQUENT RENTER)!!!!…read more FURTHER UPDATE ABOUT BAD EPISODES DURING RENTAL: I am adding the following very negative facts that occurred during my rental through Book-a-Flat, all of which I have evidence for in emails/WhatsApp messages with Book-a-Flat representatives. 1. I did not have a working clothes washer for more than a month, while I was waiting for Book-a-Flat to arrange its repair. They were so slow and didn't seem to care. So I had to pay to take my clothes to an outside laundry shop. This cots me substantially in time and money. 2. I could not close the bathroom door for more than a month, while I was waiting for Book-a-Flat to arrange its repair. Again so slow. 3. I did not have Internet for the first month, because Book-a-Flat did not know how to contact the person in charge of Internet connectivity for the flat. Unbelievable waste of time and money.

DON'T WORK WITH THIS AGENCY if you want to be treated with honesty. They are thieves! Don't believe…read morethe number of stars on their site or on Facebook, most of these reviews are written internally to boost the company's review rate. We learned that too late, and at our expense, as we unfortunately didn't read the numerous negative reviews that share the unfortunate experiences of past clients before we rented an apartment with them. We have dealt with numerous rental agencies and independent landlords in Paris in the past and never, ever, have we been treated with such dishonesty. If you want the short story, skip to the last sentences of this review. Here are the details of our experience with this agency: We rented a furnished apartment through Book-A-Flat in the 6th arrondissement in the fall of 2019. To start with, their état des lieux (EDL- which is the official document where everything in the apartment is noted down before you moved in) was done very lightly, omitting major existing damages and we had to spend hours to document stains, damaged and broken items and send this documentation to the agency to be included in the EDL to make sure we wouldn't be held responsible of existing damages when we left the apartment. In retrospect, had we not done this, the agency would have likely kept our entire deposit, which was worth 2 months of rent. Throughout our rental agreement, we honored our part of the rental contract, always paying by the 1st of the month and keeping the apartment well maintained and professionally cleaned once a week. The apartment bathroom was not up to code, as it lacked ventilation, which is requested by the law. We mentioned the accumulation of mold to the agency and never requested major work or asked for a reduced rent until the problem was solved. We had to give notice during the pandemic. We gave the agency the necessary month notice. Although we asked to be present during the EDLS (etat des lieux de sortie, when the agency representative checks every item in the apartment) and made ourselves available, the agency used the confinement period (which lasted until May 11, 2020) as an excuse to do the EDLS without us. This was not legal: we learned later from a legal office that we are currently working with that EDL with both parties were authorized during the confinement as long as safety measures were respected. With us not present, the agency was able to claim that the apartment was dirty, to justify retaining a ridiculous amount of money for cleaning charges on our deposit. They also charged us for a paint job for a stain they claimed was on a heater - all heaters in the apartment had stains- and charged us over 300 euros for a "parure de lit" for the replacement of a bedsheet cover that was stained when we arrived. They made us pay for the replacement of pillow cases which state was noted identical when we arrived and when we left, justifying that the landlords wanted a "matching ensemble." This is not legal folks! We had taken over 100 photos showing the apartment cleaner than when we moved in. The gardienne, herself a professional cleaning person, who kept the building tidy, remarked how clean the apartment was when she came in to get our keys when we left the apartment. If we had been present during the EDLS, there is no way they could have claimed in front of us that the apartment was dirty. In our back and forth with the agency, they would change how they characterize dirty - as the photos they had taken didn't show anything dirty: they would come back to us saying that there was "dust." Attached are just a random example of how we left the apartment: photos of the fridge left clean on the day we left, but which they claimed was "dirty" (word they changed for "dusty" in their following correspondance with us) and an example of how we left the apartment cleaner than we found it. Quite disturbingly, the agency lied on the actual date the EDLS was performed, therefore lying on an official document. To justify stopping us from attending the EDLS, they said they had done it on May 6 during the confinement when we learned from several witnesses on May 11 that they still hadn't picked up the keys to do the EDLS. In reality, it was done on May 12 and we could have been present. Lying on an official document to take advantage of people in a time of global crisis is quite cynical and disturbing. This is Book-A-Flat for you! Long story short, they make money by taking advantage of people. As most of their clients are foreigners, they don't think clients will go ahead and pursue legal action. They are many respectable and reliable rental agencies in Paris. Go work with one of them! Book-A-Flat is not one of them!

At first glance the website seemed very promising. The photos looked good, the prices too. But,…read moreonce I searched for actual dates I couldn't get a single quote from the automated system that matched the rate posted (from 180 euros or 120 euros, etc per night). The rates were double or triple the ones in the listing so instead of 120 euros the total quote would be for 300, 400 or 500+ euros per night. An automated window popped up. Even after I explained what I wanted at that moment the person "Gabriella" kept insisting that I give her an email address and was never able to show a single example of an apartment with any date that matched the price quoted in the listing. It seemed like a bait and switch to me.

Fuyez tant que vous le pouvez, ils prônent haut et fort que la satisfaction client est une priorité…read moreabsolue pour eux, mais faux !!!! Suite à une grève SNCF, j'ai demandé un avoir afin de venir sur Paris à une autre date, mais tel des autruches ils n'ont fait que nier mes appels et message, Philippe et Gilles honte à vous, Delphine honte à vous et la seule personne que j'ai pu avoir m'as raccroché au nez. Je vous déconseille fortement de réserver quoi que ce soit avec eux, leur priorité absolue est de nous ignorer et empocher les sous sans même se soucier une seule seconde de leurs clients. un seul mot : FUYEZ !!!

This agency rents online via their own web site and through Airbnb and the owner's name Delphine…read more They manage hundreds of apartments but don't have familiarity with them, and so they aren't able to answer the most basic questions: how the appliances work, where the trash room key is, if the apartment has fans and where they are located. I have rented numerous apartments and have never had to contact an owner as much as I had to contact Delphine. The place was filthy when I arrived (toilet, shower, sinks, windows, tables, etc.) which seems to be a recurrent issue in her apartments if you go through her Airbnb reviews. Quality was lacking: toilet pops up when you sit on it, there are no water glasses, linens are cheap and old. She went so far as to lie about me when I filed a complaint with Airbnb. To be avoided at ALL costs.