Impossible to get an agent , impossible to cancel membership! the WORST COMPANY! Both phone numbers of Customer service are not reachable--NOT working numbers "the number can not be completed as dialed"!! OUTRAGES!! read more

Edreams is not only unreliable; E-DREAMS IS NOT ETHICAL. My daughter bought tickets that were charged; however, she never received confirmation from Ryanair because they never purchased the tickets from the airline. We repurchased the tickets directly through Ryanair (at a much higher fare) and will file a dispute against the charges for goods that were never received. read more

EDREAMS will steal your money and make it impossible for you to contact them in case of any problems. When you contact the help call center, they charge you euro 2,42 per minute to wait on hold but they will never answer your call! You will spend 150 euros per hour to listen to shitty hold music and wonder why you ever used edreams in the first place. EDREAMS is a parassite company to be avoided like the plague. read more

If I could give zero stars, I would. Edream is part of Kayak's flight locator and i had put in all my information for two tickets to Italy, including charge card information, when I got a message that the price had changed during my booking: now triple the cost, from around $1100 for two tickets to over $3300 for those same two tickets. Obviously, I got out of that window immediately. But meanwhile they have all my information and I spent a lot of wasted time. read more

Absolutely do not use this company !!! They are thieves and you have to read every little dot in their contract. I bought tickets from Chiang Mai, Thailand to Bangkok. When I arrived at the counter I was charged $100 above the price they quoted. Calling their customer service is an impossible task. No one answers and no one wants to help. They are the biggest thieves out there. You are forewarned: Do not buy tickets from them !!! In the way they are operating sooner or later they will get caught.... read more

eDreams = eNightmares Kindly before booking any ticket on eDreams, try to check it on the airline provider website and book it from there better, otherwise your dream trip could turn into a real nightmare. I booked 3 tickets on eDreams, and we got an immediate confirmation, and I also did online check in and got the boarding pass, the airline was vueling, and on the gate we got rejected and the reason was that the payment didn't go through for technical error, and the only way for us to get on the plane is to go immediately to vueling office to do the payment, and that was in Barcelona airport, so we ran all the way to their offices but it was already to late and the gate was closed, and they confirmed to us 100% that the payment didn't go through and thats the reason. then we booked a new flight and traveled and ignored the bad experience. Later, by 2 weeks, eDreams somehow decided to charge the amount like if nothing had happened! so we contacted them and they said its vueling fault and you should claim the money from them, we went to vueling they said the same and we should claim it from eDreams. So they took us in a loop which in my opinion has the same attitude of pirates! we had to chase them down for 2 month till finally eDreams admitted their mistake and agreed to refund the money. After 2 weeks we got the money missing almost 30%, and when we asked why? they said 30% service charge!!! what kind of service is that? We have been forced on the gate not to board the flight, we ran in the airport right and left and still missed the flight, we have been charged after the app failed to make the booking right, we have been fighting and chasing them to get the money back, so how come you could justify the service fees? When I asked them to act responsible for their system failure, they acted arrogant that we are very proud of our operator and sorry we won't refund the balance. Anyway, I just wanted to share the story with everyone to take care, and my advice after this experience book your flight direct from the airlines, and use dreams just for exploring the options, but never give your credit card detail nor do a booking on their system. read more

CHEATED ME OUT OF $800! Took me months of emailing, arguing with call center people in India, England, Germany, US and Spain. Finally I went to the Office of the Attorney General and they had the CHEEK to blame me saying I never proved I'd sent the money. I HAVE DOZENS OF EMAILS TO THE CONTRARY. The AG insisted they refund me and they say they will. DO NOT USE THIS COMPANY THEY ARE COMPLETE CROOKS!! Please be warned :(!!!!! read more

The whole process for booking an airline ticket from eDream is cheating. The final price quoted on the phone and charged on my credit card is totally different. I was over charged by $130 on the credit card. I called eDream to get $130 back, then edream asked me to send my credit card's statement to them. It's a terrible experience. I'll report this cheating process to my credit card's company and get a new credit card to protect my account from any further charges by eDreamis. read more

A few months ago I decided to buy a trip for my sister within her honeymoon. They went to Vietnam and I gave them a week in Cambodia to visit Angkor. I bought the flights at an exorbitant price (almost € 600) through edreams and booked visas, tickets, hotels, massages and dinners to make a special experience of those days. Once in Vietnam, just a few days before their trip, they received a notification that their return flight had been delayed so much that they will not be able to connect with the flight back to Madrid. When they try to clarify it (spending time and money on absurd calls), they discover that the flight has been canceled, so after a lot of frustration trying to fix it, they get edreams to send them a confirmation that they will get their money back. Almost four months after, we haven't received the money and the company continue to evade every phone call. Some weeks ago they confirmed that the airline had already returned the money to them, but nothing comes to us. It sounds like they inflated the price of the flight by manipulating the exchange rate and the commissions, so giving it back to us will be a loss. Now we only have left the legal route, but if you can avoid it do not buy your trip with edreams. read more

They gave me a confirmation email with number and everything. I get to the Bogota airport for my flight and wouldn't you know it, I'm not on the list. Apparently the online booking agency EDREAMS didn't actually contact the airline. So instead of a 300 dollar ticket I had to pay 900 for an immediate ticket to El Salvador. The worst part is I'm going to volunteer at a hospitAl and getting ripped off on the way isn't the way I hoped karma would work out. Never ever have I had an issue like this in all my travels. EDREAMS will sure as hell hear from me. read more

Avoid using eDreams for booking flights. They hide their service fees until you are about to complete payment. I was charged 25% of my flight cost for their supposed "service fees." It's a rip-off, so stick with expedia or travelocity. I have written twice by email to question the size of their fees and the failure to disclose. They claimed on screen that there was a "technical error" and gave me an error code to quote. No response received!!! They are not legitimate at all. read more

this is the most outrageous travel agent ever. they fraudulently charged my debit card 10 times, and they will not let you speak to a supervisor. they have no customer service willing to speak to anyone, and the agents refuse to let you speak to a supervisor. i wish I had a choice of no stars. read more

Terrible! Unfair service Edreams. Beware, multiple charges! I would not recommend anyone. I bought tickets week ago WAW-BCN-WAW for 4 people, price was 540 EUR and 50 EUR discount for payment of visa debit card on Edreams.es which does not exist. E dreams took from my card 2 X 320 EUR (!) and I received messages saying that I should increase the limits on the card to pay more money. After a few days edreams was written that there was a server crash, I was only refunded 275 EUR, the bank took 45 EUR as exchange costs. The reservation was canceled, the rest of the money was not refunded and even no ,,sorry'' from Edreams. Only yesterday after telephone intervention, they kindly said that they would refund the rest of the money minus the exchange costs. With the fault of edreams I lost 90 EUR, server crash was not my fault. They illegally took a double amount of 320 Eur and they lied writing yesterday that they had to cancel the reservation for lack of money. After 10 days they did not return unlawfully taken money. There is no option to write a message on Edreams, only expensive international phone calls. Instead of explaining and refunding money, they send me unwanted advertisements. I will seek legal opportunities, recover my money unlawfully seized. How such a large international service can be so unfair! Never again will I use dishonest Edreams. I read more

In Australia I bought a ticket with Edream online from Prague to Milan and they didn't offer luggage choice. I thought I could buy luggage with the airline company online but no, I couldn't add luggage through my booking but had to buy through this agent which I found out when I was already overseas. The call was transferred from one person to another. Finally they charged me $70 for 23kg luggage when the airline company only charges $52.5. This didn't include international roaming for 20mins. worst experience ever! read more

eDreams are incompetent thieves. My girlfriend bought a ticket to New York, but they would not deliver it. They claimed they had not charged her, even though they did. She wrote a number of emails, but only got form letters back. Sje could not reach them on any of the listed numbers. The WORST EXPERIENCE EVER! read more

eDREAMS -- A TRAVELER'S NIGHTMARE: We booked a flight via eDreams/Opodo for a round-trip flight from Athens to Heraklion, Greece over the holidays -- after we had been assured by them that the price they quoted included all fees of all kind for anything. They then sent a flurry of various charges that had never been mentioned before, including duplications for the same services. We spent a lot of time and worry trying to point this out to eDreams directly, but we got only replies that were as unclear, non-responsive and apparently fraudulent as the superfluous bills themselves. Then we disputed the charge with the credit card company, and eDreams, now responsive for once, is fighting our dispute, but using the same old obfuscation tactics. So our struggle with them goes on. This company is dishonest and should be avoided at all costs. Look at all the people who have had similar experiences with them. read more

They even charge to talk to the customer manager 0.80 Euro per Minute. So i went to the address given in this site and they are gone. They have changed their address with out any notice and now i don't know how to change my tickets. read more

What an aweful experience dealing with eDreams! I purchased insurance with this company for flight changes and cancellations. I had to change details of my flight and so I called. The first guy I spoke with told me I never bought insurance. The second guy i called told me it only covers changes through eDreams, so I still have to pay fees to the airline (the fees were the same price as the original ticket price).. each time I asked to speak to a supervisor, i was told that "he will tell you the same thing as I am".. like they are trained on this issue. it must happen often. i finally spoke to the floor supervisor at the call center. absolutely no help. why offer insurance if you have no control over flight changes?? now eDreams will end up costing me more money than I'm able to afford thanks to their misleading 3rd party insurance policy that is useless. On top of this, in order to change the flight directly through the airline, I will still have to pay a $50 fee to eDreams for the change! eDreams insured nothing but a headache and a huge hit to my wallet! Thanks for nothing eDreams! read more