Like "Qype User" I've been chased a month after the contract, demanding £90 (including a discount for early settlement). I cannot prove whether or not my parcel was oversize at this late stage, and I suspect neither can they so I've told them to produce evidence of costs incurred or sling their hook.
Any irregularities in a delivery need to be reported at the time of delivery, preferably by the courier or by attaching a report to the delivery. As far as I am concerned my delivery proceeded perfectly OK - until this. It's no great hassle if you know your facts and can stand your ground.
Parcels Please gave me a good price for the delivery, which in this case was contracted out to UPS, and it was actioned promptly. Very good, very satisfactory, except for this irritation. read more