We had Paramount build our 'low deck' 5 years ago. When it was time to replace the upper deck with screen porch on it. We went directly to Paramount. Their workmanship, quality were excellent. They kept the worksite clean. And followed their schedule. No hesitation to recommend Paramount Custom Deck to others. read more

I generally avoid writing reviews of companies until my experience with them is done but I'll update this if anything changes in the next few months. My husband and I contracted Paramount to build a deck for us last summer. Paramount is the only company we contacted for quotes that specializes in composite decks, and the on-site consult we had was excellent. The quotes that Paramount provides are also great, with everything itemized so you can see all the charges upfront, and what different add-ons or changes may cost. We loved them and it was an easy choice over the other companies we contacted. Once we committed to hiring Paramount though, communication took a nose dive. We needed to go through a couple quote revisions before getting on the schedule, and three times I had to call the office when a week or more had gone by and I hadn't gotten a response to my emails and the updates we were needing on the quote. This pushed construction back a month later than we were hoping. The scheduling and construction of our deck was a cluster-you-know-what. Our construction date was changed a few times, and no one at the office seemed to know what was going on. I had to call and email to make sure that Alberta One Call was contacted prior to the screw pile installation, and 10 days AFTER the screw piles were installed, the scheduler texted me to tell me that someone was coming out to put in the screw piles that week (???). Our first shipment of materials was mostly damaged (the supplier's fault, not Paramount's), so half the deck was built and we had to wait another 1.5 weeks for the second shipment. The crew that was scheduled to move the boards into our backyard for the second shipment on a Friday did not show up, so we had a pallet of decking materials blocking our garage (and preventing us from using our second vehicle) for an entire weekend. Because the deck was sitting half-finished and uncovered for a few weeks, the wood warped and we had to have our installer out again to shore up the boards and even out the surface. I got three different emails with three different dates telling me when a clean up crew would be coming to our house, and they still showed up five days after the third email said they would. I called and emailed multiple times to confirm various issues or scheduling and no one responded to me. Our contract stated that railings would be installed 4-6 weeks after the deck was constructed. The main platform of our deck was finished on August 21, and here we are in the middle of March and our railings were never installed. Part of our deck is six feet off the ground so we have never been able to use it, or get the permits to move our BBQ onto it and out of our garage for the winter. The stairs also aren't finished because we needed our landscaping finished first to level off the ground, and we were explicit that this would be the case before signing the contract with Paramount, but I'm wondering how difficult it will be to get someone out here this spring to put in our stairs. So, we have a big platform in our yard and nothing else. I got sick of calling Paramount every few weeks asking when our railings would be installed so I gave up in December. No one made any effort to follow up with us over the fall and winter, which would have been appropriate considering that we were promised railings over and over again. Our user account was deleted on the online scheduler Paramount uses, so I'm assuming they're as done with us as we are with them. At this point our expectation is that we have to find another railing manufacturer and have the deck finished on our own. read more

We are extremely please with the construction & quality of our deck, the crew that constructed the deck were very knowledgeable, professional, detail orientated and kept us updated on any delays that may take place. We found the overall experience with Paramount Custom Decks was exceptional, from customer service to dealing with any of the employees and owners, we found they are very passionate in suppling the customers with exceptional quality and have great pride in there finished product, I have referred this company to family & friends as it was a wonderful experience dealing with them and we have a quality deck to enjoy for years to come. read more

Unfortunately, I would not recommend this company for decks. Please shop around. Our deck was supposed to take about 5 working days to complete but wound up taking 6 weeks to complete. They sent one guy to do the work who often showed up working for 1 - 3 hours if, he showed up at all. We were told that this was one of their "best guys." However, due to the fact that they ran out of skirting material, their guy left a hole in the front deck skirting that allows our dog to get under the deck. This company also left without installing the required railings or privacy screens - which, they said would be installed in just one day by mid-January. When we reached out to find out when the remaining work would be completed, the owner, Denny told us that we should not worry about the railings or privacy screens since it was winter (even though we could not replace our deck furniture as it would only be blown off). He promised to call us back once he had information on when the screens and railing would be ready to install. He never did. And, did not answer calls or emails that we placed to the company over the next 2.5 months. We have now filed a formal complaint with the BBB but that also has gone unanswered by Paramount Custom Decks. We have been left with no choice but to contract a new company to complete the work that Paramount began. Following an inspection by the new company, we have found out that Paramount used the incorrect screws in our composite deck therefore, invalidating the 10 year warranty. We have also found out that Paramount Custom Decks has left other customers without completing the contracted work. This company promises that they will not leave until you are 100% satisfied. But that is clearly not the case. read more

I had to fix one these new custom decks, The grading was negative toward the house, the footing was not to code, overall quality was quite poor, they used quality material which you pay for with anyone, they just didn't know what to do with it. read more