Dirty facility and horrible service! I'm completely unsure of how this place hasn't been shut down…read moreby a health inspector. First of all, the woman who is drawing blood doubles as the receptionist, and I'm 99% sure no one else is even employed here. When I walked in there were two women sitting in the front of the waiting room chugging water because she wasn't able to figure out how to take their blood. Lord knows what she was doing back there whilst they were upfront, but she even made one of them lock the door because she was about to go on her lunch break and too lazy to go lock it herself! I became sketched out by the entire establishment very quickly and unsurprisingly, a quick Google search will show reviews stating that they re-use the needles (on the same patient I HOPE) if they fail to collect blood with the first poke. I obviously left before getting any lab work done after reading that. Do not go here under any circumstances.

I've been here twice and the women both times were very nice and professional. I am giving it a 3…read morestars because getting your results back take FOREVER. I've called and called and called and still no answer. But the atmosphere is nice and so are the people.

I found this place for my Covid test for trip to China, as they can provide regular PCR test with…read moreresult coming out in 2 hours. As i will need that print out before i board the plane to China, so i choose this place. I called and made appointment in advance, and it's easy to find the place with GPS, and the service is quick and prompt and efficient. Although they do charge 150 dollar for that Covid test. But i don't really have a choice, all the other places provide free or cheap PCR Covid test will take you 2-3 days to get the result. I'm just glad i found this lad and so close to home.

Scott and the Team of ARCPoint Florence are more than wonderful. They are very accommodating and…read moreflexible. They make you feel very comfortable in a sometimes less than comfortable situation. They do their best to get you in and out so that you are able to minimize disruption to your day. Knowing what took me to ARCPoint and what I will take away from my experience there will not be fleeting. All over great staff and company.

They are fast and experienced and the lab tech is wonderful. Never a wait. I have all my lab draws…read morethere.

Steve is friendly and fast. Gets you in an out super quick. Other locations I've been too had to…read morewait more than an hour. Longest wait time here 15 min...

Like many Americans, I took a short hiatus from regular visits to the doctor during the pandemic…read more Couple that with transferring all of my medical records from out of state, and you can definitely say that I was a little apprehensive about my first visit in more than two years. All of those fears quickly went away, however, after my experience at this St. Elizabeth location! I scheduled an appointment online through their website, and was able to make it about two weeks in advance. I didn't have a MyChart account prior to my appointment, so the nurse that checked me in helped me set up my account in-person, and even walked me through how to make future appointments! My actual exam was with Dr. Trumble, and she was fabulous. So kind and knowledgable - exactly what you'd want from a doctor. The entire facility looks brand new - everything was clean and updated. I asked one of the nurses how long they'd been in this location, and she said it opened shortly before the pandemic. Next door to the primary care center, they also have a lab center. I bopped over here on a separate morning to complete some bloodwork, and was so surprised that they had me in and out in 10 minutes! You don't even need an appointment. Everyone that I interacted with at both of these experiences was incredibly friendly and helpful - I don't think I'll seek medical treatment anywhere else as long as I'm living in NKY!

I have to take my mom here alot and they are so nice and patient with her. Our healthcare workers…read morenever get kudos for what they do. They deserve it

Stay away! From the moment I walked in, the experience was awful. The man at the front desk was…read moreextremely rude, yelling at a woman to check in on the tablet, only to then personally check in another woman himself. The inconsistency and attitude were unnecessary. When I was called back for my blood draw, I told the technician that I was very afraid of needles. Instead of offering basic empathy, she completely dismissed me, saying, "No one likes them, sweetheart." The condescending tone and lack of care made an already stressful situation worse. If you expect to be treated with basic respect and compassion, I'd recommend going elsewhere

I have always had great service here, I go two times a year for blood work for my doctor, they get…read moreyou in and treat you well. They make this process very easy. Thanks Bill

Excellent customer service. They will definitely get you in and out in no time. 24 years of…read moreexperience best in the field. Highly recommend