Stay away! From the moment I walked in, the experience was awful. The man at the front desk was…read moreextremely rude, yelling at a woman to check in on the tablet, only to then personally check in another woman himself. The inconsistency and attitude were unnecessary. When I was called back for my blood draw, I told the technician that I was very afraid of needles. Instead of offering basic empathy, she completely dismissed me, saying, "No one likes them, sweetheart." The condescending tone and lack of care made an already stressful situation worse. If you expect to be treated with basic respect and compassion, I'd recommend going elsewhere

I have always had great service here, I go two times a year for blood work for my doctor, they get…read moreyou in and treat you well. They make this process very easy. Thanks Bill

Great experience - highly recommend. I showed up, walked in and a few minutes later walked out. The…read moreguy running the show was so very nice and friendly and made it a pleasant experience. He even showed me some of his cool technology to scan and read the urine sample immediately. Very impressive.

From the owner: We specialize in onsite drug screening for businesses for pre-employment, random, post-accident,…read moreand suspicion. We can build a drug testing program for your business that meets your needs.

I found this place for my Covid test for trip to China, as they can provide regular PCR test with…read moreresult coming out in 2 hours. As i will need that print out before i board the plane to China, so i choose this place. I called and made appointment in advance, and it's easy to find the place with GPS, and the service is quick and prompt and efficient. Although they do charge 150 dollar for that Covid test. But i don't really have a choice, all the other places provide free or cheap PCR Covid test will take you 2-3 days to get the result. I'm just glad i found this lad and so close to home.

Scott and the Team of ARCPoint Florence are more than wonderful. They are very accommodating and…read moreflexible. They make you feel very comfortable in a sometimes less than comfortable situation. They do their best to get you in and out so that you are able to minimize disruption to your day. Knowing what took me to ARCPoint and what I will take away from my experience there will not be fleeting. All over great staff and company.

They are fast and experienced and the lab tech is wonderful. Never a wait. I have all my lab draws…read morethere.

Steve is friendly and fast. Gets you in an out super quick. Other locations I've been too had to…read morewait more than an hour. Longest wait time here 15 min...

Like many Americans, I took a short hiatus from regular visits to the doctor during the pandemic…read more Couple that with transferring all of my medical records from out of state, and you can definitely say that I was a little apprehensive about my first visit in more than two years. All of those fears quickly went away, however, after my experience at this St. Elizabeth location! I scheduled an appointment online through their website, and was able to make it about two weeks in advance. I didn't have a MyChart account prior to my appointment, so the nurse that checked me in helped me set up my account in-person, and even walked me through how to make future appointments! My actual exam was with Dr. Trumble, and she was fabulous. So kind and knowledgable - exactly what you'd want from a doctor. The entire facility looks brand new - everything was clean and updated. I asked one of the nurses how long they'd been in this location, and she said it opened shortly before the pandemic. Next door to the primary care center, they also have a lab center. I bopped over here on a separate morning to complete some bloodwork, and was so surprised that they had me in and out in 10 minutes! You don't even need an appointment. Everyone that I interacted with at both of these experiences was incredibly friendly and helpful - I don't think I'll seek medical treatment anywhere else as long as I'm living in NKY!

I have to take my mom here alot and they are so nice and patient with her. Our healthcare workers…read morenever get kudos for what they do. They deserve it

Just go elsewhere..believe me. They do not accept blame for failed procedure and in the redo…read moreprocedure herniated 5 disks. Had to have back surgery for that. So run

Our experience with this medical group was so poor that it's hard to know where to begin. My wife's…read morefirst contact with them via an ER was for a kidney stone. What followed was a series of delays, miscommunications, and a complete lack of a care plan. This despite multiple calls and attempts to get appropriate treatment. After several days of inadequate support, her condition worsened into a kidney infection that required hospitalization. She ultimately received proper care from a different urologist, and after three nights in the hospital, she thankfully is recovering well. What prompted me to write this review was the final straw: five days after receiving lab results, someone from this group called in a prescription, without any explanation or communication. We only found out because our pharmacy notified us. No one from the Urology Group reached out to explain what they were prescribing or why. If you're comfortable with delayed care, poor communication, and questionable administrative practices, this may be the place for you. But if your health and standard of care matter to you, I strongly recommend looking elsewhere. I'd rather travel out of state than trust this group with our health.

Wonderful doctors but there billing department need to be replaced! Rude is an understate. Refused…read moreto submit bills to insurance providers. If they show it sent but the insurance company says they don't have it then it's your problem. If I could give the billing department a -1000 star I would.

The office and Drs...top notch! The MRI Dept, namely Lori, HORRIBLE! Their machine goes down and…read moresomehow it is our problem. She came out with an attitude saying it was a problem scheduling us elsewhere bc the scan was a long one and we needed to be understanding. But they didn't want to be understanding that it took us 3 weeks to get scheduled, carefully orchestrated Drs appt to coincide, took a day off work, and are in pain. It basically took throwing a tantrum for her to find us a place to go to. Will drive to another location for sure!