Paradise is Right! I saw a baby dolphin i saw a baby dolphin it was right by my own baby almost playing i love these trips. THANKS CAPTAIN Max read more

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We had an amazing time with Robert! Very patient with little ones , and my husband gained a new friend. Everything included from them providing water, to Lily pad and floats so the kids stayed occupied. We saw some dolphins and a school of stingrays. THANK YOU ROBERT read more

Paradise Pontoon and Captain Services - Lily pad and float - Boat Charters Near Me - Destin, Florida

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We used Captain Shay for some private boating services on my bachelorette party and had the absolute best time. While the initial pickup location was a bit tricky (in part due to uber drivers with their own opinions) we quickly recovered. Captain Shay was 100% professional and 110% down for a good time - exactly what you need when dealing with a bunch of crazy girls on a bachelorette! He showed us around the water area, pointing out homes he thought we'd be interested in, docked where we wanted, and took amazing drone footage of our time with him. I cannot say enough about Captain Shay and our time with him. We never wanted it to end and will 100% be back boating with him the next time we are in Destin! Highly, highly, highly recommend! read more

Paradise Pontoon and Captain Services - Boat Charters Near Me - Destin, Florida

Captain Shay was our captain. The group organizer received a last-minute price increase. We were over-quoted, and he didn't have a license for more than 6 people, but said he could take care of a group of 18 with two boats. There was never a second boat so he called Crab Island Jimmy's Charters. After the last group boarded an hour and 15 minutes after the original launch time, we were only 20 minutes into the trip when we were pulled over by the Sheriff and Coast Guard. Captain Shay was arrested for being under the influence. Upon further review, he has YEARS of criminal history and fines. Do your research on this company. Book with Crab Island Jimmy's Charters instead. They saved the day and made our experience! read more

Paradise Pontoon and Captain Services - Boat Charters Near Me - Destin, Florida

What is funny is we actually came to Dustin based off of a Facebook video that we seen. Little did I know the video that I seen was the one that Captain Shay created such a small world. We were visiting Destin for my 30th birthday all the way from California and he made our experience amazing. He goes above and beyond to make the experience personable, relaxed, and is very accommodating... he even took us to the convenience store. Captain Shay has everything you need on the boat including sun tan lotion, floaters, towels, cold drinks, and even a droid! Very nice touch at the end to be able to take a video home of the fun you had at crab island! I would deathly recommend and he made the transaction seamless, no credit card needed to reserve however he treats his gas more like family. Don't think twice and book your excursions with Captain Shay! P.s. Captain Shay I still want my VIP gold card!!! read more

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Family of 5 from Texas - Captain Shay and his pontoon were exceptional! Arrival and boarding was a little unconventional but did not take away from our experience at all. Cpt. Shay is a bright and energetic personality that was a pleasure to be around. He kept us all entertained with local history and lore while expertly handling his craft through busy harbor waters. One thing we did not expect was that Cpt. Shay had a drone with him that he used to take aerial video of our kids at play on the Crab Island obstacle course. I expected to be made an offer to 'purchase' the video footage as an extra, but nope... this was just something our fine Captain did as a part of his service for free! mIt was great to be able to take some video home of our vacation. Totally unexpected and very much appreciated. We will definitely be back to Destin next year and already have plans to meet up with Captain Shay again. Highly recommended. read more

Paradise Pontoon and Captain Services - At crab island with Cpt Shay! - Boat Charters Near Me - Destin, Florida

Finally, a captained pontoon rental business that cares more about the people than the money. They provide everything except the food you want to eat and the drinks you want to drink. The boats are all in top shape, clean, and completely equipped for however many hours you spend on the water. They let YOU decide where the boat goes and how long it stays there. They become your personal bar tenders, servers, and tour guides once you get on the boat. We saw dolphins, sea turtles and other marine life on our dolphin tour. Went into the harbor and did a slow tour of the big boats and waterfront homes. Finally ended up at famous Crab Island and enjoyed the knee deep water there. They had several water toys and floats we used while we were there. Pick up and drop off location was very convenient with lots of free parking and only 20 feet to the boat. We WILL be back to enjoy more fun with this company. The new owners/management is doing things the way they should be done. Now they even have no hassle booking online. read more

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WARNING:THIS COMPANY IS A COMPLETE SCAM!!! This guys is not a licenses charter. We ghosted us and we were informed by the park personnel that it is illegal to pick up where sent us to. Theynlet us know that we were the 3rd group this week that have been scammed. Luckily we did not pre-pay. Keep looking! Don't let this jackhole ruin your day on vacation. read more

Enjoyed our day will recommend to anyone he was awesome tended to all of our expectations and we seen so many dolphins read more

Paradise Pontoon and Captain Services - All the reviews I read was wrong my family enjoyed themselves to the fullest recommendation to anyone - Boat Charters Near Me - Destin, Florida

Do not book! We got stood up. A friend booked it, and did not see all of these reviews. Please learn from our mistake. Do not chance it from the few good ratings-you will not get to go out! read more

I booked my trip in December 2018 for an April 2019 bachelorette party. After numerous phone calls and texts Captain Shay never answered and neither did his "answering service". Do not book Captain Shay. It is a nightmare. read more

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While I would love to explain why I'm upset all you have to do is read the other reviews... instead I would like to leave these words for shay and Angela I hope you get popcorn stuck in your gums I hope you get a splinter you can't find I hope your phone runs out of batteries while your lost I hope you get a little thread in your eye that you can't find I hope every time you drink water it goes down the wrong pipe I hope you bite your tongue Enjoy our $15 deposit and have a great day With love, your mom read more

Unless you want to be ghosted, DO NOT MAKE A MISTAKE AND BOOK WITH THIS "COMPANY". We had a reservation for 6 people for an all day cruise in addition to a shuttle to/from the dock. Shay was initially great with communication and confirmed with us the night prior, but the day of the trip just left us hanging with no communication at all. He didn't even respond to our texts/emails/voicemails where we were giving him the benefit of the doubt that something may have happened and they were running late. Horrible experience, WOULD NOT RECOMMEND. Salt Water Pedal Pubs came to our rescue and were able to book us on one of their boats, BOOK WITH THEM INSTEAD! They were awesome and were able to completely turn our day around!!! read more

Shay ditched us. We booked a trip MONTHS ago for a bachelorette boat ride to crab island. He communicated multiple times before trip with confirmation. We get to harbor to be picked up and he doesn't show and won't answer the phone. Thankfully we hitched a ride with Max from another company and made it out for half the time with same price. Very disappointed by this company. Do not recommend booking with Shay. read more

Paradise Pontoon and Captain Services - Texting confirmation and never showed. Never texted back or answered phone. - Boat Charters Near Me - Destin, Florida

Family of 9 from Texas- If your wanting to take a memorable boat ride this is the one! Shay knows where itts at. We were within 10 ft of the dolphins. We had a good time at crab island, got to snorkel with the kids ...its hard to please a family of 9, but we all loved it. An experience that I would highly recommend to any family. FYI - Take your own camera if you want photos. The drone was in the air a total of 4 minutes, totally bummed about that. $700 = 2 pictures. But overall it was a day we will never forget! read more

Super personable when I called on the phone and no need for a credit card for a reservation. We rented 1/2 day (5 hours at this place apposed to 4 elsewhere) and they were there ready to go when we pulled up15 minutes early. They are literally a few hundred yards from crab island, had maps, auxiliary cord for music, etc....even helped carry all our stuff which really helps when you have young kids. Boat was nice, ran great and had no issues. Great trip! read more

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DO NOT BOOK!! DID NOT SHOW UP. Made plans all week and sent an official looking Google Cal invite. Then the day of did now show up to the marina and turned off his phone so as not to be contacted. Alternatively definitely book Crab Island Cruise!! read more

Captain Shay did not show up for our chartered boat tour today. Just did not show up. No text, no call, no communication at all. I booked with Shay at Paradise Pontoon in May for our July trip to Destin. I contacted him as requested on the website and accepted the google invitation for the day to confirm as requested. Shay FaceTimed me once and showed my 3 girls a glimpse of all they would get to see on their chartered boat tour. They were beyond excited. The day before I called and texted Shay to confirm with no response. We were to meet on the dock at 8:30. I called and texted numerous times before the appointed time, even sent a Facebook message just to try to get in contact with him in every way I could think of. He never responded. My family got ready and waited on the dock for Shay for nearly an hour before we finally gave up and had to tell our girls he wasn't coming. Shay never contacted us and still has yet to answer any texts, calls, or messages. I am beyond disappointed at the lack of professionalism and common courtesy displayed by this charter company and Captain Shay. While he may have many good reviews, the number of bad reviews that state a similar experience to mine today should be enough to deter you from using this company. It's terrible to build something up for your kids and then not be able to follow through and you can't even tell them why because the captain refuses all communication. I still don't understand why a simple text to let us know he wasn't coming was too much to ask for. I tried every means of communication possible with absolutely no response from Shay. I never write reviews, but I've never been done so horribly by a business before. Captain Shay, you really crushed three little girls today and dumbfounded and upset two parents who could have been repeat customers. read more

Captain Shay was amazing!! There is no way we would have been able to have an amazing time without him. He took photos using his drone, took us sight seeing, and even let my boys drive the boat. We had an awesome time and look forward to it again next year! The boat was brand new and clean. Spending hours on crab island was amazing. read more

Paradise Pontoon and Captain Services - Captain Shay, my husband, and my 2 sons! They enjoyed being a the captain and the end of our trip! Such an amazing experience! - Boat Charters Near Me - Destin, Florida

If I could leave negative stars, I absolutely would! Captain Breed was very responsive when I first contacted him at the start of the year (about 6 months ago) regarding a trip to Crab Island for 28 girls for a Bachelorette Party. Our reservation was made on January 11, 2019 for a full day on the boats on June 24, 2019. The month or so before our arrival, I sent Captain Breed MULTIPLE follow-up emails: (1) May 2, 2019: Email sent to verify pricing; Response stated he would have to look at the invitation to verify pricing and would email in the morning. (2) May 7, 2019: Follow-up email sent regarding May 2 response that we never received. (3) May 21, 2019: Second follow-up sent after no response was received. (4) May 22, 2019: Response received clarifying total cost and gratuity amount. (5) June 18, 2019: Email sent to verify timeline, departure point, supplies, and payment. My cell phone number was included to answer any questions or discuss over the phone if easier. JUNE 22, 2019 (two days before our event is scheduled) I receive the following from Captain Breed in an email: "The Coast Guard are not allowing any pontoon boats with Captains to operate with more than 6 passengers now. I would call the Cattywampus Aquatic Adventures 850-586-0450. They could accommodate all 27 gals on their vessel. Sorry about this news so late." I responded that this was incredibly unprofessional to cancel so close to date especially given the MULTIPLE follow-up emails we have sent to make sure everything was in order. I then proceeded to make calls to at least 8 other companies in the area, and I was informed that he is known as Captain "Shady" Breed because this is considered normal in his business practice. Captain Breed then sent the following response: "When you place a Captain as a paid operator of such a vessel, than it has to have a Certificate of Inspection, which pontoons boat's cannot attain. It's common practice for these rental companies to put a dockhand on the boat, with no Coast Guard credentials at all, and he drives you to Crab Island and back, which is a round trip of less than a half a mile. They get away with it for some reason, but I cannot do the same. Call the Coast Guard if you don't believe me. If you hire a captain to operate your pontoon boat, all he can legally carry Is 6 persons. 27 gals would require 5 boats, 5 captains at around $750.00 for the day each. $3750.00. That would be the quote I would have given you now I'm limited to 6 or less passengers. I've delivered incredible experiences to hundreds of customer's and I'm sorry your group wasn't one of them, but at least you've got some notice to work with." We hired Captain Breed to captain our pontoons back in JANUARY. He clearly knew the law and was OPERATING ILLEGALLY by captaining boats for groups larger than six people up and UNTIL HE GOT CAUGHT and received a citation. THIS GUY IS AN ABSOLUTE FRAUD. He should NOT be allowed to operate a boat for profit. This wasn't your standard lack of customer service, he is knowingly and willingly breaking the law and putting his passengers at risk. If you are looking for pontoon rentals, check out Dockside Water Sports. They were affordable and extremely helpful! The girl I spoke with even called other places to help because she recognized how hard it would be to accommodate 28 people on such short notice. read more

Let's just say YOU MAY OR MAY NOT ACTUALLY GO ANYWHERE. I flew in from NYC for a bachelorette party. We booked Captain Shay over a month in advance, spoke with him repeatedly, and then confirmed the week before through text message to make sure we were all set. We woke up at the ass crack of dawn to get to enjoy a fun day on the pontoon boat, just to find out that he DID NOT REMEMBER WHO WE WERE. He completely forgot he was supposed to take us out, and left us hanging. Soooo needless to say he's VERY UNORGANIZED and VERY UNRELIABLE. DON'T WASTE YOUR TIME. read more

DO NOT BOOK A TRIP WITH THIS COMPANY...YOU WILL NEVER ACTUALLY GET TO GO ON THE BOAT TRIP. I never write reviews, good or bad. I never take the time to write them. However, in this case I want to make sure that no one else experiences the same thing we did. I contacted Shay on Monday, July 27th inquiring about boat captains for a boat I had booked for my best friends bachelorette party. He was very helpful and responsive and sent me some people to reach out to. When no one was available I asked if he had availability on Friday, August 14th and he said yes so I booked his services. I received an email confirmation a few days later with the details of our trip (we booked an all day cruise), he even customized it with the bride and grooms names. He mentioned he offered a shuttle service so I reached out to him a few days prior to our trip to book the shuttle service in which his roomate/ex girlfriend, Jamie was to pick us up at 9:00am on Friday morning from Seaside. He called to discuss confirmations with me that Tuesday before and as you can see from our text thread he confirmed that Jamie would be there at "9:00am sharp...if not a few minutes before!" on that Thursday evening. However, JAMIE NEVER CAME, CAPTAIN SHAY NEVER RESPONDED, answered my phone calls, emails, etc. We sat at our house for 2 hours waiting for him to respond to let us know what happened and WE NEVER HEARD BACK. I left 3 voicemails and as you can see from the texts I never heard from him again. We found several reviews buried deep under all the 5 star reviews that encountered the same situation as us. These groups were either stranded at the docs, lead to a strange house or never heard from Captain Shay again. Apparently, this man who runs this business is known as "Captain Shady" and I can see why. He shows no remorse for what he does to people and does not deserve to be running a business. As an entrepreneur myself, it sickens me that someone could just leave a bunch of girls stranded with no other options. His prices seem great, and almost too good to be true. BECAUSE THEY ARE TOO GOOD TO BE TRUE. Do not book paradise pontoon or you will surely be stranded like us. Luckily an incredible company heard what had happened to us and offered us a spot on their boat. Book CRAB ISLAND WATER SHUTTLE instead. Captain Q showed us an amazing time and made up for the 3 hours we sat scrambling trying to put our day back together. If you are a betting man/woman, then do not place your bet on Captain Shay and Paradise Pontoon. He will let you down and not care if he is doing so. DO NOT GIVE YOUR HARD EARNED MONEY TO SOMEONE LIKE THAT. read more

Paradise Pontoon and Captain Services - Boat Charters Near Me - Destin, Florida

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Had reservation at 8. Showed proof of reservation and receipt. Says he was not told about the appointment. "Their company took the money without giving us the refund". Apparently this is a regular occurrence. read more

DO NOT USE this company. Had booked a trip for a Friday over 3 months ago, he calls us the day of and tells us he has a cancellation for Saturday insisted it would be more fun. We confirm the address for pickup, google calendar invite, email confirmation, AND multiple phone calls and text messages. We arrive at 1:30 at the designated pickup spot, after calling him 10 times he answers to say that he was already at crab island (and clearly intoxicated) and hung the phone up. This is the most UNPROFESSIONAL service I've ever seen. Do yourself a favor and DO NOT waste your time and money on this company!! read more

I wish I didn't have to give any stars. This guy ghosted is when it came to the day of our charter. Luckily a caption from another charter, CRAB ISLAND CRUISES, we met at the dock was able to save our day and take us out to Crab Island. After speaking with a few captains out on the water we are glad that we were ghosted. Do not do business with this guy/company. read more

Terry, Mike, & the guy with the long hair (sorry, didn't catch your name) but they were amazing. The customer service was absolutely stellar. If you are looking to rent a pontoon, I definitely recommend True Blue Pontoon! They also helped unload & load our car. We will use them in the future and recommend to anyone visiting Destin or Fort Walton. read more

Paradise Pontoon and Captain Services - Mike going over the boat info with the 2 captains. - Boat Charters Near Me - Destin, Florida

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*****beware beware beware************ family of 7 booked trip month in advance spoke with shay multiple times on phone he confirmed the night before at 10pm at 8:30am we showed up at the abandoned house and he was no where to be found called him at least 15 times was sent to vm every time also text messaged him no response we waited 2 hours he never showed screwed our whole day and all other boats in town we already rented were left with no other options than just pissed off read more

Past client. Made reservation at new location.. Confirmed reservation next day. Day of drove 2 hrs in heavy traffic from Panama City Beach. Arrived to find no one at marina and no one answering phone. Morning weather had fully cleared for our 1:30 rental. No one called or texted to tell us they were not honoring our reservation. Three very disappointed children and 4 hours wasted drive. Really shocked by how poorly this operation was run. The opposite of our last experience at the old location. read more

Paradise Pontoon and Captain Services - Disappointed boaters - Boat Charters Near Me - Destin, Florida

Wish I could give NEGATIVE STARS!! We were a bachelorette party from out of town and booked over a month in advance, spoke with shay over the phone many times and even confirmed again 2 days before! We showed up for our reservation and stood around waiting after calling and texting over & over to see where our boat was he sends a text 15 mins after our rental time saying "he can't make it after all" and didn't even have the courage to answer our phone calls! it completely ruined our whole day of plans!! DO NOT book with this HORRIBLE company!! SUPER UNPROFESSIONAL & unreliable! read more

I highly recommend renting from True Blue Pontoon Rentals. There is lots of parking were our group all met up and the guys met us at our cars to unload coolers for us and loaded them right on the boat. They made it easy breezy for us on both the pick up and drop off of the boat. It was a perfect trip to Crab Island where we had a blast in the emerald waters. read more

Paradise Pontoon and Captain Services - Great place to rent Pontoon for Crab Island trip - Boat Charters Near Me - Destin, Florida

Excellent customer service from the moment we called for information. These boats are top notch compared to all the other rental companies. Very clean and nice and they don't put huge advertising signs on their boats. If you're on the fence about spending a little extra to rent a boat, let me tell you it's worth every penny! Go ahead and rent it for the whole day so you won't have to rush. While we were looking at the waterfront homes we had dolphins swim right beside the boat and we also came upon a sea turtle! Crab island is the place to go for the day with crystal clear waist deep water to relax in. This was the highlight of our vacation, we will be bringing our kids back later this summer to experience this!! Thank you True Blue! read more

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I've used True Blue 4 times, and it has been an UH-MAZING experience each time, and hands down the highlight of each trip. The scenery is gorgeous, and we saw dolphins, crabs, sharks, and other sealife. We also took the pontoon to Crab Island, with floating restaurants, which is such a unique and unforgettable experience. More importantly, T-Shay and his team go above and beyond to make the customer experience unforgettable, and I am truly thankful I found this company. We will be using them time and time again! I whole-heartedly recommend True Blue Pontoon! read more

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I DONT RECOMMEND! I booked him for a bachelorette a couple weeks before. He came referred from a friend of mine. Communication wasn't great at the beginning but I figured he was just busy. We booked 2 boats, he had one and we booked another through Power Up Watersports. He confirmed with me on Friday and then Saturday we showed up to Power Up and he just never showed up. He didn't answer any of my texts or phone calls. I do not recommend Captain Shay or his services. He has still never contacted. read more

Love love love this guy! He knows his way around the waters and even took us to see dolphins and flying fish! We also had videos and pictures of our crew with his drone. The loading was a little unconventional but who cares we had an amazing time! He left us wanting more!! We got to see the sun set, chill in crab island, and cruise all over the place! Such a peace of mind knowing you don't have to drive the boat yourself! He has plenty of ice and water aboard and a huge cooler to store your food and drinks. He also offers the ability to stop at local spots to eat and use the rest room. Captain Shay was super cool and we will be using his service from now on!! Thank you captain Shay for a great day on the ocean! read more

My girlfriend booked a four hour outing for our family with Captain Shay last night around 9PM for this morning from 8am- Noon. She said he was really nice and gave us a really great rate of $200 for four hours, fast forward to this morning the man straight up doesnt show up AT ALL not late AT ALL. I get a call around 11:30 from Captain Shay informing me "My bad I just rolled put of bed, I was out on the boat til 10:30pm last night, I'm sorry" I was so pissed I just hung up. This man didnt even bother to call my girlfriend and apologize even though he knew good and well he made arrangements with her, good thing we hadn't given him any money yet. We saw the reviews and apparently he is good at his job if he sets his alarm and actually gets to the boat, so if you book with this company make sure to remind him to set his alarm and maybe just maybe you will get to have a nice day out on the water. read more

Awesome awesome awesome!!! Shay and Terry were great from the first phone call to helping us load up our gear when we left! They exemplify southern hospitality and are genuinly kind folks. We have never rented a boat before and had never been out on the bay. They gave us a map and suggestions for sightseeing. They were on point. The boats were clean in excellent shape and ran very well! I had not driven anout in about 15 years their tutorial was excellent! We will definately be going back to see them again!! I would recomend True Blue to everyone!!! read more

Unfortunately, my experience was less than successful. I booked with Captain Shay on the phone about 2 months before a bachelorette party. I took a risk with booking him, because of the other bad reviews on cancelations etc. I was truly hoping it didn't happen to us. Well, it did. Two weeks prior to our trip, he called me (I wasn't able to answer so he left a voice mail) and texted me saying it was confirmed. He emailed me a google calendar with ALL the information we needed, including an address and time for pick up. The day that we were supposed to sail out to crab island, he was a no show. We waited for about an hour, called and texted several times with no answer. Some of the girls in our party (not me) saw him take another group out instead of us. Long story short, I got another way of getting to crab island and confronted him wondering why he didn't follow through on our trip. He had NO explanation and acted like he had no idea who I was. Just acted very nonchalant like it wasn't a big deal. He verbally said to me he was, "trying to get a boat and captain for us." OK....why wasn't this done and prepared for our arrival when he knew about it several months in advance? That just doesn't make sense. Now, it's about 3:30-4:00 and we're desperately searching for a back up plan. We eventually booked with another boat service and Cpt. Shay did provide us with a captain for our boat. We were scheduled now for only about an hour and half left of the day to spend on crab island. This was the ONE thing we all were the most excited about and it was stressful and disappointing to say the least. We ended up having our pontoon parked right next to his to which he came over to our party attempting to make up for him bailing on us. Which also, technically took time away from him taking care of his party he had actually taken out (and they were not happy). I understand trying and making an effort, but at that point we were all over it. To all of this I would say, KEEP LOOKING. I'm sure the people he does take out, have a good time (and that's why there are good reviews). I don't know how he picks and chooses who to take out and why he overlooks double booking or whatever happens, but you have a 50/50 chance of him not taking you out. This has happened to several people who have booked with him and I promise you we are NOT making this up. read more

UPDATE: it's been 30 hours since our scheduled ride... we just heard from captain Shay... left us a voicemail that he's sorry and wants to take us out on Tuesday instead... dude...... we already left .... sketchy. Would not recommend this. Poor experience that we planned an entire day of our 4 day vacation around. Now that I know he is alive I can confidently rate this guy 1 star and advise against him!!!! Original post: I'm concerned... we had booked Captain Shay for an excursion yesterday (Saturday) afternoon at 2pm. He had called us Friday to confirm time and told us he would send us details for our trip. He never did. After multiple calls and texts to him (unanswered and not returned) we found the address on his page and sat at the sketchy dock he asked us to meet him at. Y'all, we waited 45 minutes. HE NEVER SHOWED UP!!! Captain Shay, because you have generally awesome reviews - I am concerned about you and your health... are you alive? We still have not heard from him since Friday when he called to confirm our trip. His neighbors saw us sitting on the dock and we asked them to reach out to him. They couldn't get ahold of him either and seemed concerned, as well. Upon further review of this yelp page we see he has done something similar to this before, but cancelled last minute and made his customers aware. We were totally ghosted. read more

I would give 0 stars if I could do that but for the sake of this review I had to leave something. I have been on a boat trip with Captain Shay and Captain Britt before and had a wonderful time that was unmatched! So i looked forward to booking with them again. Our boat trip was supposed to be today at 1:30. Captain Shay confirmed with me yesterday and we were ready to go with our bachelorette trip of 11 girls. Today I texted and called him multiple times to confirm because of weather issues and he never responded nor called me back. I figured maybe he was either on another trip so that's why he didn't call or text me back. So i packed all the girls up and headed to the dock. He was not there, and I never got a call or text saying he wanted to cancel etc. I still have yet to hear from him OR paradise pontoon and I urge ANYONE who wants to go on a boat trip NOT TO BOOK WITH THEM. They are completely unreliable and will not let you know when they decide to cancel. I bet i never hear from them again! read more

Captain Shay is very unprofessional. Prices kept changing, deposit amounts kept changing and "company policies" kept changing. We didn't feel Comfortable using his services, so we cancelled a few days in advance. He kept texting me every day of our vacation about coming out on his boat and leaving me rude voicemails about not responding to his texts( we had cancelled- why am I obligated to communicate with him any further?) When discussing cancellation, his words were "you only pay for time spent on the boat" and that the deposit was fully refundable if cancelled within 24 hours. When we called about the deposit refund he kept talking in circles and still to this day hasn't refunded our full amount. Please stay far away! A great pontoon company is Dockside. We used them two years in a row and they were awesome! Ps. In response to his "comments" below.... he is still providing false information. I followed the proper Protocol by cancelling online the same as I booked. The text was out of consideration. I could go on and on about the conflicting information he provided, but as you can see he doesn't take responsibility for his role as a business owner. Even in his response you can tell he has no customer service skills. He talks in circles and says one thing one day and something totally different another day. Google his name. His mugshot and felonies also didn't make us feel comfortable using his services. In the end... it is up to you who you book with. All I know is based on my total experience.... he is not someone I would even slightly consider again. Look up reviews of his company on this site and other sites as well. I am not the ONLY negative review out there. If he was as reliable and "amazing" as he claims.... why do other people Find him shady as well? read more