We have been taking our old boy to Dr Chad for a few years now…read more We have not had a bad experience with Dr Chad or his vet staff The receptionist at one point lost her aloha as the reviews have commented but it was short lived We always feel welcomed and our old boy loves all the attention In my experience, Dr Chad works with you regarding diagnostics and medications when possible to fill with generics No service is perfect and everyone has an off day (staff) however they are all very caring and compassionate.

The doctor and staff are so caring and open and honest. We have 3 dogs all very different and they…read moredo their best to care for them without over ordering tests and exams. Great practice!

Dr Boucher is the best. The only thing I don't like that the wait room doesn't separate cats from…read moredogs. For cats it can be a traumatic experience. I wish they would improve on that.

Over the past 10 months since moving to the island, I have brought three of my seven pets here for…read morevarious treatments, including a surgery. While the veterinarians themselves seem competent, the consistently rude and abrasive behavior of the support staff has ensured I will not return.Because this upcountry location has no cell service, checking out and accessing financial accounts like CareCredit requires a internet connection. However, management completely refuses to let clients use their Wi-Fi, claiming it is because they are a medical facility. In over a decade of taking my pets to hospitals and veterinary clinics, I have never encountered a medical facility that denied basic Wi-Fi access to paying clients.The staff shows zero willingness to be helpful or welcoming. Good doctors do not make up for an abrasive, unfriendly front-of-house experience. I will be taking my business to another clinic that respects its clients.

She has cared for my two cat ever since I had them as kittens- 10 years now. She's prompt,…read moreefficient, smart and caring. She has since retired but I call on her still as she often shares practice with south Maui vet.

Excellent first time visit for our little Yorkie. Gentle touch and she identified and solved his…read moreproblem right away. Definitely taking her back to him!

Everybody was amazing, they are doing the Lords work! Rusty…read moreis very happy! They helped me make a great choice.

Don't even want to put a rating. They are not worried about feral cats proliferating, I just took a…read moreferal there to have her spayed and was told I need an appointment and the lady actually shoved a paper with a QR code so I do it. I have had 2 colonies I have taken care of for almost 20 years because I get them fixed with MHS, I haven't had to go there for a while because of this. Now technology has taken over and there is little humanity left after this. Not only was there no compassion from the woman but I was not inspired to go there anymore. Welcome to more kitties on the island! I've been checking the reviews and most are from visitors who go for an experience with the animals, GET THE REALITY it's not so pretty...

Annette and her team at Ultimutt are, hands down, the best groomers I've ever been to. Maui owners…read moreare so lucky. She's understandably busy, but you need to just wait for her next appointment and become her client. Despite their transition, Ultimutt is reaching out to clients and helping navigate alternatives and is very responsive to texts and emails. Back to Annette and her skill as a groomer: She turned my boy into the IDEAL goldendoodle in a matter of months - when he had been given short and unfortunate cuts before. We are moving back to he mainland but will miss Ultimutt so much. See pics posted for Annette's dog vs. other groomers.

Annette is truly talented! She transformed my Shih tzu into a new pup! His hair was so long before!read more

Debra deserves 10 stars!! My husband and I won the lottery when we found Debra for our little…read morePhinney (and for ourselves). We now, finally, have complete peace of mind when we leave the island. Debra is like the dog whisperer of Maui! Such TLC for our four they good family member. He is always so excited to see her, and almost makes us a little jealous ... but isn't this what every loving dog owner is looking for? Debra is our Ohana now and a very important part of our family at that. Such a loving and kind spirit that I'm sure all her dog loved ones can feel. Mahalo Debra!! We love you, Tirza, Bob & Phinney

To be clear, this review is limited to my observations at the dog evaluation. I can't speak to the…read moreactual boarding service. The owner met our dog and said she wouldn't take him. There is only one of her, and he has a lot of energy so this is understandable. However, her attitude and some of her training methods left me very concerned. My dog is terrified of everything. He is the type of Scooby-Doo dog who will leap in your arms if he hears a strange noise. He is also very weary of new people but has been socialized with other dogs under professional supervised settings his entire life, with no issue. Naturally when he first saw the owner he started to bark. Before I even had a chance to calm him down, she stated that he displayed "alpha" tendencies. This was within the first 30 seconds of meeting him. I attempted to explain that we have worked extensively with a trainer with a doctorate in animal psychology and that was not her assessment at all, but she ignored me, saying "he needs training." She then started talking about how he needs a bark collar. Admittedly these aren't shock collars, but between her use of the term "alpha", the discussion of a bark collar and her comment about "no treats" it suggests to me that her ideas of training are very different from mine. I prefer positive reinforcement, and tools like treats or toys the dog will enjoy, to inspire confidence and trust. Our dog did get to meet the other dogs, and aside from one time when he sharply barked once at another dog, and another time when he was starting to growl while initiating play (totally common in dogs, even Labradors) she freaked out. The owner proceeded to state blatant lies about how German Shepherds are the #1 biters (they're not, Chihuahuas are). As a person who has owned German Shepherds for over 30 years, I take great umbrage at her comments, not to mention that my current dog has no German Shepherd in him whatsoever. TLDR: If the owner didn't want to board our dog, that's fine. But to treat him like a red zone case ready to attack was not okay.

Gail is known as the "doggie whisper" in Lahaina! She won't tell anyone she recently had surgery…read more& couldn't take new pups. My dog, Bobo loves her and so do I! No one is sweeter. You'll never find a more qualified or compassionate pet lover than Gail if you or your pet is lucky enough to meet her. Her work is above & beyond. The best. Sweet Saw a bad review!! What?! That's BS! The person who gave VIP Pet Spaw a bad review is a "Karen." Shocked!! Please, be nice to the people who care for your (our) pets. Gail @ Pet SPaw

Gail is wonderful and so gentle with our 3 dogs. One is a senior with arthritis and she took…read morespecial care with his comfort. One absolutely hates grooming and she was so nurturing with him. All 3 was quite a challenge but she did it with calmness and professionalism. One dog liked the outing so Gail let her stay with each of the others when it was their turn. Of course, we loved that she came to the house! I could see her at work from the lanai and always felt comfortable. My dogs always looked handsome and beautiful when Gail groomed them. Mahalo!

I contacted JudithCatherine Lam after my 11 yr old Rhodesian Ridgeback started having issues coming…read moreup our very steep stairs in our home. Judith came and provided the most amazing experience for my old boy. After following her recommendation of once a week treatments x 1 month then once monthly I have to say my old man started acting like a young pup again within two treatments, doing Zoomies in the backyard and was able again to go up our very steep stairs (yay!!! Saves my back from carrying him up!) The knowledge that JudithCatherine shares is also very caring and thoughtful: from suggestions of things to do around the house to make life easier for my old boy to suggested nutrition adds to assist his bones and joints to retain flexibility and mobility. She also shows you how you can provide muscle therapy in-between her deep muscular treatments. She is a pleasant, caring and exceptionally knowledgeable animal therapist (she treats all kinds of animals: rabbits, felines, canines, horses and more!) I highly recommend her and she is very reasonable with her fees. You will see a dynamic change in your fur baby after her treatments.