We are extremely disappointed with Paradise Hills Kindercare. We sent our 1 year old here and we're really looking forward to it based on so many great reviews but for the first few weeks, minor red flags appeared. She came home different brand of diapers, much smaller than her size. She had multiple diaper rashes. They would hand us random jackets/blankets when we would pick her up, with other children's names on them. I met the teachers maybe once and barely had anything to say about how our daughter was handling her first few weeks. We are in the midst of a pandemic so we excused not meeting them often yet they didn't seem to even want to meet us, we had to make that push which is ridiculous for a daycare. I finally met a few but there was no consistency on who was taking care of our daughter.
One day she came home with the worst diaper rash we had ever seen. Open blisters, up and down her diaper area. We had to take her to an afterhours pediatrician to get an emergency prescription for cream to apply for infection. The pediatrician told us that it was due to an extremely long exposure to a dirty diaper, most likely poop which caused the infection. They hadn't even called to tell us she had such a bad diper rash.
So, we placed a notice that we would be removing her from the school. No questions why, just a "Thank you" and a hang up.
Well, when my husband arrived to pick up her things, they could not find her EpiPen. First the director told him that I never brought one. I denied that. She then told him that I had picked it up, which was just not true. She finally told him that I never filled out paperwork for an allergy and that there was no EpiPen there for our daughter. All untrue. He told her he wouldn't be leaving until they found the pen.
They finally found it, complete with the paperwork my I submitted; in the freezer! This completely damaged it and cannot be used. Our daughter could have died if her EpiPen was not located in time. I'm sure other children could be in danger here as well for the same reasons. Do not send your toddlers here. read more