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    Papeterie Westmount

    4.0 (4 reviews)

    Services - Papeterie Westmount

    Cards and stationery

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    Fleuriste Westmount - Coral Wreath roses

    Fleuriste Westmount

    (15 reviews)

    $$

    Westmount, Notre-Dame-de-Grâce

    Sent some flowers to a relative in Montreal. Flowers arrived fresh and looked just like the photo…read more 10/10 customer service and value for $$$

    I was extremely disappointed with the customer service I received from Westmount Florist…read more I ordered an orchid plant online as a gift and even called the store beforehand for a recommendation. The assistant helped me make a decision, and I proceeded with the order. We communicated by email since they needed the recipient's full address and phone number. I promptly provided the information--but never received any confirmation or update to confirm that my order was being processed. It felt like my request had gone into a black hole. The next day, I followed up by phone since I hadn't heard back. I spoke to several people, none of whom could find a record of my order. Eventually, I reached the person who had taken my order, and I re-sent all the delivery details. She assured me that the delivery would be completed that day and that I would receive a confirmation and receipt. To my surprise, she called back less than ten minutes later asking for all the same information again--apparently, my order had been misplaced, and she couldn't even recall what I had purchased. She again promised to send a confirmation email once the order was finalized. Once again, no confirmation arrived. I had to call yet again to follow up, only to be told the delivery had already been completed. When I asked why I hadn't received any confirmation, they realized they had "made a mistake" with my email address. I find that hard to understand, considering they had successfully emailed me earlier to request the delivery details. This was an incredibly frustrating experience from start to finish. I expected much better communication and professionalism from a florist with Westmount's reputation. Lesson learned: don't be fooled by the polished website--what you see online does not reflect the quality of service you actually receive.

    Papeterie Westmount - stationery - Updated May 2026

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