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Papaya Massage

1.0 (1 review)
Closed • 9:30 am - 10:00 pm

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Massage 5

Massage 5

4.2(5 reviews)
4.4 mi

Relaxing massage I recommend if you are feeling tired or stressed ...will come back soonread more

(1 Star) As someone dealing with chronic back and knee…read moreissues from my military service, massages are not a luxury--they're part of my routine for managing pain. I am a repeat customer of Massage 5 and have consistently paid for 90-minute massages (typically around $110 plus tip) without issue. I also participated in their punch card program, which indicates that after 10 visits, the next service is "FREE." On 4/4/26, I presented a completed card and specifically confirmed in advance with the older Asian gentleman, at the front desk, that it would cover my 90-minute massage. I was told "yes." After the service was completed, I was informed that the "FREE" visit did not apply as stated. Instead, I was told it only represented a $30 discount, and I was expected to pay the remaining balance. At no point prior to the service was this limitation clearly explained, nor is it indicated on the punch card itself. This resulted in something different being presented after the service than what was confirmed beforehand. I made a good-faith effort to clarify the situation at the time, including using translation to avoid any misunderstanding, but the issue was not resolved. I ultimately paid $70 to conclude the transaction. My concern is not the cost itself, but the lack of clear, consistent communication regarding the terms of what is listed on the card. If "FREE" is intended to mean a partial discount, then that should be explicitly stated and consistently communicated before services are rendered. Based on this experience, I cannot recommend this business and will not be returning.

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Papaya Massage - massage - Updated May 2026

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