Unfortunately, our experience was very disappointing…read more
The arcade games are outdated, and several of them were not working. What concerned me the most was the extremely strong smell of fresh paint coming from the go-kart area while they were actively painting. The smell was so intense that I ended up with a headache, and I was there with my children. I really don't think an area with such strong paint fumes should be operating around families and kids.
We purchased an all-inclusive package, but once inside, we realized several things still had additional charges. For example, they wanted to charge 50 pesos extra for the skating walkers/supports, something I've seen included at other skating places. I complained, and to their credit, the employees were very kind and refunded the 100 pesos.
The overhead obstacle course was another issue. The safety harness was so stiff and difficult to pull that my daughters struggled to move through the course and couldn't really enjoy it.
I want to be clear that the employees were attentive, friendly, and helpful. My complaint is not about the staff it's about the condition and maintenance of the facility. For an attraction selling an "all-inclusive" experience, I expected working arcade games, better-maintained equipment, clearer information about extra charges, and most importantly, a safer environment without overwhelming paint fumes while guests and children are inside.
The place has potential, but it definitely needs better maintenance and attention to the overall guest experience.