I went here before the storm this past Friday, in hopes of getting a few pizzas to hold us over. I ordered two large "3 topping" pies and also opted for the 6-Cheese Breadsticks. The breadsticks had a delightful flavor - I wish the order was a bit larger - but they were delicious - will order these again! The pizzas had a nice flavor and a fair amount of cheese and toppings - not too little, could be a handful more - but overall, a nice flavor in the red sauce, the well done crust (essentially fully baked) was good, and the pizzas and breadsticks did the trick! The gentleman helping us was super friendly and informed us of the progress of the order 3x - very nice man! read more

I have done a few online orders to a daycare/school for a year. This one in particular. I ordered 3 of the Jack of Lantern pizzas that were the special going on. I had to call into the store after making the order as the online service didnt allow for removal/customizing the order. I need to have them all cheese to make sure to accomodate kids in certain religious groups that do not eat port products; as the jack a lanterns were bordered with pepperonis. Really cute but the festive part was the shape of the pizza that mattered. The order and calling in for customization went smooth. The pizzas were delivered at the designated time to the school/daycare. However, about 1145am I received a call from the manager stating the driver delivered another pizza to the school/daycare and if I could call them to ask them why they informed the driver that all the pizzas he had was for their location. Confused as you are reading this, I was listening to the manager. I then said sir, if the pizzas were delivered in error then that was on his driver and if he is looking to go and retrieve the wrong delivered and deliver them correctly that is unsanitary and violation. He asked if I could call. I called the school/daycare, asked the desk about the delivery and was informed that thw driver brought all pizzas in. The school/daycare had pizzas delivered from me and another parent ( receipts left with my name and the other parent) and there was a 3rd pizza left with receipt to an unknown i dividual which was placed in their kitchen until they could identify what class to send it to. We discovered that was the pizza that belong to the daycare/school less then a blk away. I called the Papa John manager back, informed of what I was told and said it appeara that the driver should not have taken pizzas belonging to another business into the location. The manager asked if it would be ok to go and retrieve the pizza and being a parent and customer I was disgusted and turned completely off by his question. I stated that I did not agree with him picking the pizzas up and delivering them correctly as that is not sanitary nor appropriate as you do not know what condition or if someone touched as it was left in error. I truthfully informed the manager that I would never order deliver from them again for this reason. Be cautious with deliveres. read more

Papa Johns Pizza - Pizza Near Me - Reisterstown, Maryland

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Ordered on a whim through DoorDash and made the mistake of reading the reviews after placing the order... cue instant regret :( That said, the pizza was made quickly and delivery arrived right on time. Everything seemed fine, so fingers crossed I don't get sick like one reviewer mentioned read more

I generally order Papa John's Pizza a couple times a week lately it's been a lot less yesterday I ordered two pieces one with New York style crust and one with original crust both pizzas that came had so little sauce that you couldn't even see it or taste it it looked like a white pizza I'm done with Papa John's I believe they do this to get you to order extra sauce so they can charge you an extra couple dollars per Pizza it basically had no flavor read more

This review is not about the store. This is about Papa John's F'd up website!! It just took me almost a half hour to place an order. First, the site wouldn't take my Promo Code. I had.to go completely out and replace the order After having my daughter replace the order, I entered my payment information. And, the site rejected my card. I then tried to use another card (there is NOTHING wrong with any of my cards!) and once again the site would not allow me to enter the new card. It was stuck on the cash option. My son-in-law then had to go almost completely out so I could re-enter my payment info. This is completely unacceptable and ridiculous! I think Dominoes will be a better option next time. read more

Terrible customer service. Manager refused to provide her name while I was filing a complaint. Hung on me multiple times. Discriminatory behavior at its finest. She needs remedial training. read more

This place has the most unprofessional employees I've ever seen. They walk around with their pants off their butts, use profanity regardless of whether customers are present or not, look like they rolled out of bed and came to work, very unorganized and piss poor operation. Never going back and u extremely suggest you never go..... read more

I placed an online, leave at door order for a medium sized pizza and 6 unsauced wings. I waited over an hour for my food to arrive and it never did. I eventually gave the store a call where i was told that my food was delivered, but no one ever arrived to my door and I have a ring camera that is on all times of the day proving no one ever came to my door and dropped the food off. The worker on the phone sounded to be a young man and they proceeded to tell me 'Yes he did drop it off' and spoke to me with absolute disrespect and disgust. After I stated, 'How can I get a refund?', the young man said 'I'll do when I can, BYE' and he hung up the phone. I then called back trying to reach a manager because I couldn't believe the level of disrespect allowed at this location. Then a young lady answered the phone where she said that we got the order and that it should be refunding. When we asked for her name so that we can make sure we have proof someone said this to us, she gave us a name when we asked how to spell it, she hung up the phone. This location is absolutely disrespectful and the individuals who work there are deplorable and awful. I will never order from here again. read more

The person working the phones, making the pizza and dealing with customers is an asset to your company. She really navigated a hectic front end as well as maintained the customer satisfaction during incredibly busy times. I didn't get her name but she was short with brownish blonde braids. Very excellent service! read more

Came today with a few kids , was immediately greeted with sorry sir we don't do " Specials " as carryout you need to order online , than I put in a online order and was told it will be 30/45 minutes . I wish I was told that before I placed the order so I'm sitting in my car typing this ........ read more

Piss poor service. I placed an order today, using the login information I've had on record for year. Today, for some strange region the delivery did not arrive. When I called the store, they claimed the delivery driver was unsure of where to deliver because the apt letter was not listed with the number. My apt complex does not included letters on the apt number. Not to mention, I've never had any issues in the past. When I called the store directly, I was met with nothing but a terrible attitude and sass. How is it my fault your driver can't read? These fast food places need to go back to the basics and understand/comprehend the only reason why their in business is due to good customer service. This place really left a nasty a$$ taste in my mouth. Never again!!! read more

If I could leave zero stars I would. The manager there is shitted the customer service is shitty placing me on hold for 5-7 mins after answering is unprofessional. I told the manger my food wasn't delivered he states it says "delivered" no shit. But I didn't it get is the issue. Than have the nerve to laugh in my face. Smh never eat here it's not worth ya peace. read more

**Happy National Pizza Day** I have a love hate relationship with papa johns and here's why. Great pizza, sketchy service. Friendly user app with perks, Luke warm delivered pizza. Not sure what's going on In the store but pizza shouldn't take a hour to get to me on a Wednesday evening. I think a three star review is fair read more

Papa Johns Pizza - Pizza Near Me - Reisterstown, Maryland

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Horrible service starting with delivery through door dash where food was thrown on porch with no door bell ring or anything to notify us it was there )luckily we saw on the cameras). Then everyone got sick off the pizza and when I called they refused to give me the managers contact info and stated it couldn't be good poisoning that fast. Not sure where they got their medical degrees but I will be following up with corporate and the health department. 0 STARS-USE ANOTHER LOCATION. read more

Today with the promo code CAPS50 I got 50% off any menu item because of the Capitals hockey game win. It's a nice promo for sure. I got a large thin crust The Works pizza. Minus green peppers and added jalapeño peppers. Each topping was even and so tasty. Delicious hot pizza and friendly pick up at the store. read more

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they closed. They called and said no they are closed even their kitchen was still open according to their app and website. Bad employees hate their customers. Bye bye. ... read more

terrible service. the older woman who claims to be the manager is horrible. she has terrible attitude and insults her customers when answering the phone. read more

This neighborhood pizza carryout never disappoints. We have pizza from here at least once every two weeks, and there's never an issue. My favorite menu item is the rotisserie wings!! I think they are so yummy, you can get some with and without a flavor. My family loves the pizza, they get pepperoni pizza, cheese pizza, etc. We always either call our order in, or order online and pick up, and it's always hot and ready on time! I definitely look forward to continuing to support this business and ordering from here in the near future. read more

Papa Johns Pizza - 24 count of rotisserie Wings! They were so good! - Pizza Near Me - Reisterstown, Maryland

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This is my local papa John's restaurant that delivers to our home. Unfortunately, delivery is never on time and items arrive lukewarm. On multiple occassions, I've called the shop and reached out to corporate through Twitter, but service remains the same. I don't know what else to do, but try another pizzeria with delivery service. read more

Placed an order on line and signed up for status texts. I arrived at the location about 5 minutes after being notified that the order was ready. I was told only part of my order was ready, so I waited. In the meantime, a shouting match between employees got heated. I ended up waiting about 22 MORE minutes for my order. The stuffed crust pizza was terrible. The cheese used to stuff the crust was tasteless. Won't be going back there again! Save your time and money and go elsewhere! read more

The pizza arrived on time for a Monday night, hot, fresh, and consisted of everything that was requested. Sadly, Papa Johns adds the driver delivery tip into the final price of the bill. It may be about $3 or so, luckily we had the extra money. Unfortunately, for the driver, that is all the tip that he will receive since it's already added to the bill. Also, we ordered hot wings with the pizza, which was a deal of a large pizza and wings or chicken poppers for $16.99. The wings are cooked in the oven probably from frozen so they aren't my forte. I'll keep my money instead of buying those. Since I love cheese, the extra cheese that I ordered was taaassttyyy along with a little extra sauce! Two thumbs up for Papa Johns at least this time! read more

Papa Johns Pizza - Storefront in the shopping center - Pizza Near Me - Reisterstown, Maryland

Manager unprofessional. I paid for sauces and they delivered 1 said it would be an hour. It's not hard to read and order

First of all I think papa Jon's is BUSSIN!!!. And there is one thing I recommend, I recommend that they add garlic Parmesan sauce.I also recommend a new pizza flavor like pizza with um Mozzarella dippers on top read more

3/28/14 SOOOO I have really been on a boycott of Papa Johns since that whole healthcare debacle with the owner! However I still get the email specials and this time it was too tempting to pass up and I really didn't feel like cooking dinner. So due to March Madness they have this deal that if you order at least $15 worth you get enough PAPA points to get a free pizza! Now how can I pass this up! SOLD!!! So ordered online and set an order ahead time for pickup. I had some errands and wanted to do those first before going to pick up my order. As soon as I walked in the place was busy with activity for a Friday night, but I had no wait. As soon as I gave them my name he brought up my order and gave me my slip so I could sign since I did order online and I was out the door in under 5 minutes! Of course the pizza was awesome! Something about that damn sauce I tell ya! But the chicken bites or whatever you call them were VERY disappointing. $5 damn dollars for some midget chicken bites! Man they get you with the okie doke on this! I could have gotten nuggets for McDonald's for cheaper and bigger pieces. They were good but not worth $5. They won't get me on that ish again! If you live in the area definitely use this location. They haven't disappointed with delivery or carry ou yett!! read more

Papa Johns Pizza - Half Hawaiian and half meat lovers with extra sauce - Pizza Near Me - Reisterstown, Maryland

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The pizza took an hour to arrive. When I opened the box THE PIZZA WAS NOT CUT! I called the location and they were not apologetic and did not offer a credit. They said they would bring me another pizza but they needed to see the uncut pizza first. Why would I lie about something like that? I have hungry kids to feed! I'll find a way to cut the pizza but gosh some accountability would be nice. Because of the time it took to deliver and the way my issue was handled I will never patronize this location again, and I suggest others do the same. read more

We haven't gone to this location often but every time we go we're not disappointed!! We went today and redeemed my free pizza i had on the app and when my boyfriend went to pick it up he had to wait in line for a long time because the counter person was on the phone for a while but when she got off the phone she was very friendly and apologetic and even offered us 2 free pizzas (that had been previously ordered and then cancelled) and we were very grateful for that :) I didn't catch her name but she was a tall white woman with dark hair. She is definitely a good employee and will definitely be back :) read more

Papa Johns Pizza - We ordered the large, the medium and XL were given to us as an apology for the long wait. Which was very much appreciated!!! - Pizza Near Me - Reisterstown, Maryland

A hour and a half wait, a 10 min hold on the phone, no explanation or apology, and $25 for 2 medium COLD pizzas....Terrible!!! If I could give 0 stars, or a negative, I absolutely would. I thought Papa Johns = Quality. Nope. read more

Absolutely awful. I received the wrong order and the "corrected" pizza came 2 hours after placing my order....and was STILL incorrect. I will NEVER order from this location again. read more

I decided I would get out 4 a little drive to see what my dinner options were. Well, say no more! There was Papa John's lit up around eight-ish at night time calling my name! It was my first time there. I was a little bit frazzled and didn't know what to order. Lorraine was the person that took care of me. I asked Lorraine so many different questions for about five minutes. Luckily, there was nobody behind me waiting. Lorraine explained all the answers to my questions. Not only did she explain all the answers to my questions, she was very thorough and detailed. Needless to say, very patient also! I ordered a Mambo Chnx Pizza that night! I have decided that I will be back to get more pizza. Only on the night's or days that Lorraine works though. Lorraine's customer service skills have exceeded my expectations! Therefore, I will be back for many more visits and I will definitely recommend this place and Lorraine herself! :) read more

We used to get wonderful pizzas from the Reisterstown (21136) Papa John's - full of cheese, well cooked - yummy! The last two times we have gotten pizza there, it has been terrible. First of all - the manager just yells at the employees - they don't seem to know what they are doing. When you go in to pick up the pizza, you are left standing at the front door, waiting to be taken care of even though you are the only customer in the place. You feel totally ignored. Finally someone asks what you'd order? We ordered a Shaq-a-Roni pizza, advertised as "extra cheese" - I don't think our pizza had any cheese on it. It was dry, flat and over cooked. The Shaq-a-Roni also advertised "extra pepperoni". I don't think it was "extra" anything. It was absolutely awful!!! We won't be going back for a very long time - at least not to this location. read more

I wish this locations pizza looked like the commercial. Last 2 deliveries, pizza was lukewarm. It seems that when I order during business hours at my job, the pizza is a little better. read more

This is literally the worst pizza I ever had. I don't know if it just this place, but I will never eat papa Johns again!

This place is the absolute worst run business I've encountered in years...ordered dinner for family at 645....800pm still no dinner!! They wouldn't answer phone, never delivered food, still haven't refunded my 31+ dollars!! Total incompetence!! read more

This Papa Johns has been historically horrible. Whether they close and don't tell you when you've ordered a pizza in advance or they get it to you late and it's cold and sauceless. I love papa John's but I will never order from this one again. read more

This is my Friday night dinner just about every other weekend. For me the pizza is always nice and fresh. There maybe one or two times it's not perfect but overall it's pretty good. read more

Just ordered the Greek Pizza for delivery. It arrived fast and hot! This pizza complete with Feta Cheese and Olives is soooo good.

This place has the worst customer service. I was on hold for over ten minutes. The person I spoke to was rude. After complaining I get a call from another person who was worse. He banned me from ever getting another pizza from here. Lol What a joke. It's a shame cause the pizza is pretty good, not great but good. read more

I always order my pizza from here and I have never had an issue with delivery. The food is always hot and delivered quickly. Today there was a carry out special for five dollars for a large pizza so I drove over to pick it up. They were pretty busy but three different employees greeted me and let me know that they would be with me shortly. I only waited a couple of minutes and the pizza was completely delicious as always! read more

After handing me the wrong order, something I had to run out to the driver's car to correct, the incompetent little shit over charged my credit card by adding a tip when I had given him a cash tip already. When I confronted the management about this they couldn't have cared less that their employees were fraudulently overcharging customers. No integrity. Abject lack of customer service. Lost my business forever. read more

I am VERY disappointed with the customer service I received today. My company orders from this location 2-3 times per day every weekend. Today, I asked the cashier, (Zac) if I could have change for $20 as I was paying for my order. I was surprised when he sarcastically responded, " you can get change from somewhere else". I politely asked why he had such an abrasive tone. His overall responses were adversarial despite my efforts to tolerate his obvious attitude. He asked whether I wanted my pizzas or not. Throughout this transaction, I noticed an older man in a manager uniform spectating as opposed to intervening and coaching Zac on how to speak to guests. On some level, I wanted to inquire further with the manager because he walked to the front to observe the conversation unlike the rest of the team that continued working. Instead, I felt why should I initiate a conversation with a manager that made a conscious effort to spectate as opposed to taking steps to intervene. The managers non verbal communication conveyed the message that he condoned this type of toxic behavior from subordinates. I then asked Zac if he could give me a number for customer service and he sarcastically said, "if you call customer service, they're just going to send the complaint right back to him". I was taken back by how quickly Zac escalated throughout the conversation. It was my goal to continue warm healthy interactions but I did not sense this was a place that valued my busines. It's sad how people can indirectly let their true feelings shine through on how they feel working with certain customers. This was honestly not a situation that warranted Zac's combative responses. The theme was just pay for your pizza and get out of our restaurant. read more