Here's what you need to know: Friday night Pi Day early dinner pickup order. food was made absolutely perfectly. The right amount of cheese, sauce, toppings. Freshness was exceptional - hot from the oven. Picked up the phone when I called. Order was taken courteously. No complaints. Exceeded expectations for a national chain restaurant franchise. Ambiance is nothing of note. Carry out pizza store read more

Papa Johns Pizza - Stuffed crust extra cheese Canadian bacon - Pizza Near Me - Buffalo Grove, Illinois

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Oh boy, let me tell you about the wildest experience I ever had at Papa John's! Picture this: it's a Friday night, and I'm starving after a long week. I decide to treat myself to a large pepperoni pizza with extra cheese--because why not? The vibe was casual, the scent of fresh dough wafted through the air, and I was ready for a slice of heaven. But then, things took a bizarre turn. Just as I placed my order, a group of college students burst in, loud and full of energy. They were already hyped up when they challenged each other to a "Pizza Toss Battle." I thought it was a joke at first, but they actually grabbed pizzas! One guy, in a Hawaiian shirt, launched a pizza into the air like a frisbee. It spiraled across the restaurant, landed on a surprised family's table, and everyone erupted in laughter. Not to be outdone, the girl next to me--who was channeling serious ninja vibes--took her own pizza and catapulted it toward the front counter. It splatted against the wall, cheese and toppings sliding dramatically to the floor. The staff at Papa John's? Unfazed. They stood behind the counter in utter disbelief, some chuckling and others preparing to usher in the chaos. The showdown continued, with pizza cheese flinging as the human shields (a.k.a. customers) ducked for cover. I sat there, half in shock and half in awe, clutching my order ticket and debating whether to join the pizza war or retreat with my pride intact. At one point, someone even launched a box of garlic knots into the fray. You know what they say: "All's fair in love and pizza!" Eventually, the manager decided enough was enough. With pizza hands raised as a peace offering, he called for a time-out. "Free pizza for everyone! Just no more flying dough!" he declared. The entire restaurant cheered, and just like that, we all became allies over a shared extravaganza of cheesy goodness. By the time my glorious pizza finally arrived, I felt like I was part of the most unexpected pizza party ever. It was the best pizza I've ever had--not just because of the taste, but because of the unforgettable experience. If you're looking for a wild night filled with laughter and the occasional flying pizza, Papa John's is where you've got to be. Five stars, but only because I can't give it more! read more

We were staying in lake forest at the forester Hyatt, less than five miles from this location. It is our family tradition to order papa John's when we attend out of town hockey tournaments. However this location does not to a location 4.6 miles away. Poor customer service and our order would have been $50.00 for the ten of us ordering. read more

Papa John's really did me dirty. I was just looking for a chill night with some pizza, but instead, I got an all-expenses-paid trip to my bathroom. I don't know what kind of dark magic they put in that pizza, but about an hour after eating, my stomach started sounding like a dubstep concert. Next thing I know, I'm pooping like my life depends on it--sweating, gripping the sink, questioning every decision that led me here. The worst part? I left my lemonade out overnight, and I still trust it more than whatever just wrecked my intestines. If you're looking for a free cleanse, Papa John's has you covered. Otherwise, run while you still can! read more

if I could give a lower rating I would. I understand why there rating is so low. I live a little over 3 miles from the location. Wanted to order a large order and have it delivered yesterday. I have been living in same place over 45 years. Completely surrounded by Buffalo Grove. I live in Prairie view. Any good location finder will get you to my house. Just off wieland and lake cook rd. Man taking order said my house does not exist. could not find it said I had to pick up order. I cancelled the order. What kind of people do they have working there? read more

Papa Johns Pizza - Pizza Near Me - Buffalo Grove, Illinois

Ordered through Uber Eats. I ordered a pizza and a drink but received two desserts??? It was not the Uber driver's fault because the label on the box said my name. By the time it came the store was closed so I couldn't even reorder (after a long flight that was delayed several hours, I was looking forward to some food). Now it's midnight and I don't have food. read more

Papa Johns Pizza - Wrong order - Pizza Near Me - Buffalo Grove, Illinois

Worst Customer Service Ever. Wrong order was handed over to me and when I complained Store Manager responded very rudely. Never Order anything from this store or from Papa John's Pizza. read more

They have good coupons and prices. Lots of options for sides and dipping sauces for crust.

Food still wasn't ready 20 min after they said it was ready in order tracker. Staff is messing around eating pizza in background. Half of the food was cold. read more

!0 years ago, I used to really like one of Papa John's specialty pizzas. I get it one the way home from work about every two weeks. Out of nostalgia and a craving for pizza I ordered one last week. It was a major disappointment. Flavorless and overpriced. I'll probably forget and try it again in another 10 years. read more

Ordered my 1st pizza in YEARS. A brand new customer, as I told them. I was so excited! 2 hours later, with no delicious pizza delivery, I canceled my order. So very let down!! read more

Food is miserably bad. Just slapped together sloppily and its crap everytime. Never cut the pizza fully, smashed leaky garlic sauce, just avoid. read more

I ordered pizza's online and the pizzas were delivered over an hour late. My side order was forgotten so the delivery person had to go back and get it. I called the store ten times over the hour and Noone would answer. Finally, My husband went to the store to inquire about our order and the customer service rep was Curt and rude. Noone called to notify us that the pizzas were going to be more than an hour late. Disappointed the store was not well staffed and prepared for high volume orders for special occasions/holidays. read more

We selected the Cheese Pizza and the other one was chicken with extra veggies. The order was for pick up and it was ready before time. The portions were huge and we could finish it only in the next day. The pizzas were delicious too. read more

Simply awful. Took 2 hours and everything was cold. We live less than 6 minutes away. Tried calling and no one ever picked up.

I don't write many reviews but I want others to know that the managers at this store are not only rude but quite shady in their business practice. Their delivery took 2+ hours so when I had cancelled, the manager simply told me "OK," and hung up on me. Then he proceeded to charge my CC. I have called my CC company to dispute this charge. Do not order from here. There are many other nice pizza shops around. Don't support jerks like these guys. read more

This is absolutely bad. The food is as usual but the customer service is HORRIBLE. They NEVER do what they need to do. There is ALWAYS something missing when you ask for delivery....when you call, all you hear is "apologies for doing it AGAIN"..... I waited for this to happen 3 TIMES IN A ROW before I post anything (just to be fair, sometimes mistakes happen..... but not every single time!!!) read more

Your driver in a navy blue car is a reckless driver. License plate #AR 41906. Came from behind your building at over 40 miles an hour and had a near miss to me in my car. I was just leaving the cleaners. Scary. My grandkids live in the area. Shame on your driver. read more

I asked for well done wings I received the wings at 12:21 its 12:50 and I have tried to bake them and air fry them and they are still rubber. I wish I had read reviews prior so disappointed read more

Don't waste your time or money here. The absolute worst customer service ever. Spend your money where your business is appreciated and they know how to treat their customers. I would give this place zero stars if I could. read more

Horrible customer service. I ordered ahead of time and order still came 30 minutes late. When called to ask, all the man could say was they are very busy. If I didn't order ahead of time and my order came later than expected due to you guys very busy then I can I understand, but the fact that I ordered ahead of time and my order still came late tells me you don't have a sense of time, priority, and lack of skill in your delivery logistics. Provided feedback to the corporate and received nothing. Great management. Goodbye papa John's and hello Dominos. read more

Terrible customer service. I called on 2 different occasions and received cold responses. What specials do you have - none. But I see things online - those are only for online not in the stores. Online offer is 7.99 and on the phone it's 15.99 plus $2 per topping. I asked if they honor any online specials as I was driving. And the cold answer "No". Both experiences were along similar lines. Didn't end up ordering from here. read more

The GM Philip is a man of zero integrity. Has horrible customer service we ordered a pizza that took three hours he promised a free replacement and when we called he was rude and didn't honor it.. NEVER GO TO THIS PLACE TELL YOUR FRIENDS AND FAMILY... read more

They emailed me confirmation with discount price and charge my husband credit card for full price when he picked up the order on 9/25. Today(11/8)when I called them and guess what they asked first? Why you call now? What a great customer service! I used to order 20+ pizza for my company lunch from them and it will be an end. And I will for sure dispute the charge. read more

So we placed an order online for two pizzas and cheese sticks at around 8:10 pm, didn't get our food until 10:00 pm. What kind of service is this? When my brother called twice asking where our pizzas were they told him it was on the way. Pizza delivery should not take 1 hour and 50 minutes to get delivered especially if that's half your business. The manager there, forgot to get her name, told us it wasn't her fault and that they only had one driver. If half your business is delivering pizza then you should probably have more delivery people. If this isn't her fault then who's fault is it??? Is it our fault for ordering pizza? Should we ask next time before ordering if there is more then 1 person delivering? This is very poor service, especially when the pizzas and the cheese sticks aren't even hot. If this is how papa John treats its customers then I think they need to make some changes or think about getting into a different line of business like racing snails. Now this doesn't go for all papa John locations, I've enjoyed there pizza on several occasions but this specific location that we ordered from was by far the worst, not just out of papa johns all over but the worst out of every pizza delivery place we've ordered from. If this was the only papa john location I would have found a new pizza joint to order from, and judging by some of the other comments left on here I'm sure others would agree. Tell your managers to take responsibility, hire more drivers, and be friendlier to your customers. Those seem like the some of the basics for a pizza delivery. read more

Oh my. This location needs help. Ordered pizza online. Pizza delivered late, undercooked, and without sauce! Called the store to alert the management. "Manager" Brenda argued with me regarding my concerns. Extraordinarily defensive. When she became belligerent, I asked to speak with another person. She informed me that she is the manager and thee is no one else available to talk to me. When I insisted, she did finally give me the name of her manager and proceeded to hang up on me. Ultimately, I had to call corporate office for a refund. Unbelievably bad service. This employee has unilaterally ruined a very successful, long-term relationship with this customer. Very disappointed . read more

As you can see from all the other reviews, this place is horrible. Food is adequate at best, service is much worse. This is the worst service I have encountered since moving here a few years ago. Don't get ripped off by this place. Many other pizza options. read more

I order from this place all the time for pick up, never had any issues. Pizza is delicious, staff are courteous.

The thin crust pizza has a 'funny' taste. Not exactly sure what it tastes like, but certainly not a taste that belongs in a pizza. I ordered again just to be sure. Bleeccchh!!! read more

I love papa johns pizza but this location is bad at delivering!!! Every time have had to wait about an hour and a half!!!!

Haven't ordered from them in awhile. Ordered last month, pizza came 15 minutes late and was the wrong pizza. Ordered today to redeem my free pizza, it came 30 minutes late. Don't bother ordering from them if you want your pizza to come on time and want it to be right. read more

Average location. I can see the other reviewers' issues, but luckily I haven't had them myself. I've come to expect sub-par service from pizza places run but teenagers. Nothing positive or negative for me to say about this location though. read more

Was ordering pizza from this place for a few years, but new stuff members are really rude, not responsible and don't give xxx. Had plans to have dinner with my loved ones. Ordered and was promised pizza in 40 minutes. Called in an hour - "driver on his way" 20 minutes late no pizza , had to cancel. Don't order from this Place, plenty of other places with better pizza and service. read more

Pizza wasn't robust, sauce didn't have oomph. Full honest description here: https://www.youtube.com/watch?v=PbMBC0Kh4Ng read more

We use this Papa Johns store for all of our school special events. The owner and manager are beyond helpful and kind. They always have our large orders accurate and delivered on time. They are also very involved in the community. We truly appreciate all they have done for our schools and district! read more

DO NOT order from here. The online orders are always late. 20 to 30 mins from the online confirmation turns into at least a 90 minutes wait. Save yourself the trouble. Employees are RUDE. read more

Would love to give no stars, girl on the phone was super rude when I called about my order. Said it had only been an hour and that I should've chill even though the email said it would only be about 30min. Told me that it was coming out the door now and it would be 5min but considering I mapped it and it said 15-20min making my order over all it an hour and half OVER the original 30 min delivery time...suffice to say I am done and will be writing a formal complaint. read more

Order confirmation said 41-51 minutes. I called after an hour and was told it was on its way. I called back 15 min later and was told it was just going in the oven. The manager said he was sorry but just was too busy to get the orders out on time. So our future business will be going elsewhere. read more

The worst experience ever. Agree with other reviewer, delay with online delivery order coupled with the rudest condescending teenage manager. Wow surprised such poor customer service brings in customers. Not worth the aggravation. read more

Always late, sometimes an hour and a half late, Owner doesn't care. Terrible customer service.