This was my first time here and definitely became a loyal customer. About 7 or 8 years ago, I…read morereceived an Invicta watch from my cousin. Since then, I've been procrastinating on getting it sized to the point where the battery died. After resizing it (thanks to a coworker of mine), I searched Yelp for a good watch repair shop and found this place and thought to give them a try based off of their positive reviews. Upon walking in, I was greeted with a welcome smile and they took my watch in the back to work on it. There's a plethora of various clocks to view while I was waiting from old grand Dad clocks to modern ones. They told me that my dead battery actually leaked but they still attempt to replace it. After everything was said and done (and a leaking dead battery), they told me it was able to be replaced and they set it correctly and everything. The price was reasonable and low compared to other watch repair shops as well. If you are in the need of a watch or clock repair, definitely try them out. You will not be disappointed!

Went in to try and obtain a small screw for my cuckoo clock music box. Politely asked and…read moreimmediately was dealt multiple defensive answers. To me it felt like I was taking away business from them in trying to fix my clock instead of them charging me $195 per hour to fix it for me. Nope, I do not recommend this place and I will go somewhere else next time.

This store has been here for years. Overall, I came here to actually shop around for watches and…read moreupgrade my fashion. There's always someone working here. Great variety of attractive brands and models at fair prices. Solid location to check out.

After attempting to get a watch battery replaced at numerous jewelry stores, I was referred to…read moreDakota Watch Company in the Joliet Mall. The clerk who helped me was knowledgeable, friendly, and extremely helpful. She replaced the battery in short order, and "pressurized" the watch so it is water resistant. I was very pleased with the service, and the outcome. The clerk was Icssayana. Thank you for the great service.

This is the best clock and watch repair business I have found. Other so-called 5-star services…read moredon't return calls like Chicago Clock does. I smile when I read "unfriendly" in a review of CCC. They may not have the smiling style of the other places, they just have pure competent substance. They also may not be the "low price leader" in quoting a repair. But they guarantee any repair. I just brought in to them a 6 month old watch that had a hard-to-turn crown. I had taken it first to another place that told me they fixed it but that it was corroded and needed some winding to loosen it up. I discovered it was a quartz watch that needed no winding. The place unscrupulously had charged me $68 for the so-called repair. Chicago opened it up for me while I was there and found a gnarly rubber gasket that I had probably messed up myself trying to wind a battery powered watch. The technician should rightly have called me an idiot but instead just fixed it in 2 minutes, He did not want to charge me anything. I insisted on giving him at least a $20 tip which he reluctantly but appreciatively accepted. This is the kind of business I respect and will patronize again and again going forward.

The owner is not a nice person. I was there waiting for him to be done with another customer…read more Waiting and waiting no problem. But when they take the person who just walk in the door. Help them after I had been waiting 20min. When asked he said to me "I have only two hands". I will never go back. He was closer but from now on. I found a man off Kirchoff super nice and easy to talk to.

This place was staffed by very polite and professional people…read more Very knowledgeable and friendly Great parking next to building

Came in to pawn my PS5 for 3 weeks, got it out today and when I got home I realized they didn't…read morereturn the controller. Called hoping they just forgot to give it to me, and now suddenly nobody knows anything... was a long time customer but this might be the breaking point.

Very helpful and knowledgable staff. Excellent work on repairs and resonable service cost…read more Staff always pleasant when I have beeen in the shop. v

Theresa is wonderful. I am a longtime satisfied customer. She just repaired and cleaned my 60+…read moreyear old wedding ring. Very good job and reasonable price. Make Newstar Jewelers your 1st and always choice for your jewelry needs. Jan

Beautiful clocks. Went in for battery replacement. Quick, friendly service & reasonable too! Would…read morehighly recommend!

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

David Nelson Jewelers and the entire customer service representatives are the Gold standard of…read moreabove and beyond excellent service. I would recommend the entire collection of staff for service from exquisite jewelry, appraisal, selection, price. On a personal note David Nelson personally installed a new battery in my Cadillac key FOB which was slightly cracked and needed delicate precision. Thank you JML

David Nelson's Jewelers is where it is at!!! You get the best price, with the best quality on any…read morething that you buy. Dave and this establishment are pillars of Joliet's community. Without his store front on Jefferson Street? I swear to God, I would think the world is ending. The quality of his jewelry knows no end! I have seen rare volcanic diamonds that could only be obtained by crossing the world over. Dave Nelson is one of those people that you rarely, if ever, come across in a lifetime. If you have jewelry that you need him to validate? He is always the first one to be generous enough to do it, even if there's nothing to validate in an endless pile. No one else does this, trust me, I have tried. When my mother passed from breast cancer? I had so much questionable jewelry and there was no one or where to go that would check it all, except Dave. He was there for me, professionally, and always has been. Dave is exceptionally generous. His son is also one of my very best friends. If I could cover all of the times that Dave was there for me as child? I would. How many times he put dinner on the table for me while I had none? How many times he stuck up for me to bullies? How many times he had pig roasts and invited the entire community? I could go on, forever. This place? These people? They defy quality and kindness. They show you the very definition of "Class".

The gentleman who I believe is the owner of the store was extremely kind. The service was…read moreexcellent. I didn't purchase any jewelry, I had two watches repaired. I did see many beautiful pieces in the glass cases. I highly recommend Heritage Jewelers.

Thomas did a great job fixing my mother's necklace. I liked the fact than all work in done right…read morethere in his store. He does jewelry & watch repair. His showcases have beautiful rings, necklaces and watches! Thomas was easy to work with and I think his prices were fair.

I was very worried about taking my two rings anywhere to be repaired. One was my grandmother…read morewedding ring & the other was my ring with my kids birthstones. Both irreplaceable & both 14 carat gold. The young man assured me he would take great care of these & gave me a amazing price to resolder & enlarge both rings. I just picked them up & I still can't find where the cuts were. I had to cut them off my finger for surgery & it was devastating for me to have to do this. I Can't thank this jeweler enough for taking such great care & amazing service. I would highly recommend them to anyone. Thank you

Took two watches to get batteries replaced. They charge me one price and a few days later when I…read moresaw my credit card statement there was a higher charge. Make sure you get a receipt.

The store manager Francesca commits fraud right in front of customers and nothing was done to…read morerectify this after I called corporate. She still works there. Last month she allegedly inspected my ring. When she gave it back, I noticed a dark spot. I asked an associate about it and she actually inspected it. There was a crack in the diamond and missing prongs. How does the district manager allow a store manager to continue managing this store after I gave them all of the information they needed to verify the complaint?

Sue and her team are amazing! I've never had a bad experience. They are all so knowledgeable and…read morehelpful, there's no one else I'd trust with my engagement ring