We'd heard really great reviews of this place, so took visitors there yesterday. The service was the worst I've ever seen in Berlin, and it was a huge embarrassment.
We arrived at 8pm, it took them half an hour before giving us any water or bread. We ordered, and waited another hournothing. We asked where our food was the response was It's coming now.. 15 minutes later, still nothing. We asked again this time, the unbelievable response from the waitress:
It depends what you order for how long it takes.
We had ordered grilled fish and braised beef. Apparently, this takes 2 hours to cook.
After asking again, one dish cameand the other three arrived, 10 minutes later, and after we had been sitting at the table for over 2 hours.
At no point was there any apology or admission that clearly there had been some problems with our order, or in the kitchen, only, Sorry but it's coming now (even when it wasn't)
We were offered a choice of two free desserts to make up for our terrible experience but, One of the two desserts takes 20 minutes to preparegiven our experience up until then, we didn't want to risk waiting 20 minutes, so we asked if instead we could have a bottle of wine for free. They refused. We received no compensation whatsoever for the terrible experience we had there.
In short: we waited 2 hours to receive our food, received no proper apology, and paid full price for a very pricey meal.
Given the great choice of restaurants in the area, I would advise you to go somewhere else and not risk your evening being ruined by such bad service! read more