Service was great. We had a very tight schedule because we were on a travel tour. They were able…read moreto help us in such short period of time. They also gave us several spoon souvenirs and half bottle champagne. Their watch selection is ginormous!

The Asian girl here is so rude. When I walked in and talked to her. She didn't even look at me when…read moreshe answered my question. Will never recommend this store to anyone.

They're tacky, obnoxious and high maintenance but you can't help but love a good cuckoo clock and…read morewhere better to purchase one than the city of cuckoo clocks? (Lucerne, Switzerland) They did it. They took the leap that they had been mulled on for nearly three years. We opted to return to the exact shop that had been helpful and friendly in explaining the world of cuckoo clocks so many years ago. This tiny corner shop has everything from wrist and pocket watches to manual clocks and batter operated versions. My sister opted for a vibrant-colored batter version; whereas, my father chose a surprisingly pricey and ornate manual (not shocking on the manual note because like his clock, he tends to be a pain in the ass himself from time to time;). If you're looking to take the cuckoo leap, I highly recommend this spot. Insider's tips: 1.) barter! And 2.) When you go to sigh the credit card receipt, take note of the nice pen. I fancied it so much I asked if he'd throw it in (this is where I get my dad's asshole bartering tactics) - the owner didn't even blink and brought out a packaged pen for each of us. Writes like a gem.

Quick foreword - below pertains to experience with Sokolov in general, not with this particular…read morelocation. The worst company I've ever known for customer service (or lack of thereof). Received pair of earrings as a gift. One turned out to be defective -broke in half on second wear because was not welded properly. Respectful companies usually give warranty on its product and offer repairs/exchanges for manufacturing defects. Because it was a gift, I had no receipt with information when and where item was purchased. I tried contacting company 3 times via e-mail stated on their website. Politely described issue in detail, but did not receive a single reply. Ended up spending money out of pocket for repair (which was half price of the earring set). Very disappointing quality and "customer service". Not sure how they are still in business if they just don't care about customers and product. I myself work for company producing wearable goods, and we take quality concerns much more seriously.