My husband and I went to this Panera Bread to get a SIPS club drink. We ordered at the kiosk, got our cup at the windows, and filled up at the soda machine. We were then able to sit in the nice cafe and plan the rest of our day in Waukesha. The bathrooms were nice and clean as well. I highly recommend Panera Bread! read more

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"sold out" it's a restaurant how do you sell out of soup this is bs take the whole restaurant down

We placed our order at 12:45, it's now a half hour later and we've only moved up a few slots on their status board. In fact in 10 minutes, we moved up one whole spot, the service here is terrible, stay away. You don't want to even try this place. It's too bad because the food is ok if and when you can never get it. After all, it's just sandwiches and soup, a hard. Can it be to make this stuff? I won't be back. read more

Quick service for breakfast. I ordered the green goddess avocado toast. Very good! My daughter and I both enjoyed it. :)

I ordered a mango smoothie this morning and when i got it the amount of big ice chunks that were in it made it impossible to even drink... a smoothie should not have normal size ice chucks still left in it... very disappointed! read more

Panera Bread - mango smoothie big ice chunks that weren't even blended - Soup Near Me - Waukesha, Wisconsin

Panera Cinnamon Swirl & Raisin Bagel: Bagels typically are not a part of my diet, but I do love having a good warm cinnamon bagel as a treat during the colder months. Panera's version is a sourdough bagel swirled with cinnamon and cinnamon flavored chips, brown sugar and raisins. Although it's a massive bagel there's nothing special or flashy about it (unlike their tantalizing Cinnamon Crunch Bagel), but it delivers what is expected out of that type of bagel. Pleasant, if not light cinnamon flavor, a moderate number of raisins, and a satisfyingly chewy texture (I prefer to warm mine in the microwave as opposed to a toaster). I also like to slather mine in Cinnamon Toast Crunch Creamy Cinnamon Spread (not available at Panera). Panera has some tasty spreads, but they don't have a cinnamon spread of their own (maybe somebody at Panera will take note). The bagel is no better than a frozen cinnamon raisin bagel from my local grocery store and I wouldn't go out of my way to get another, but I would pick it up again in the break room at work. Doughboy approved Doughboy_Food_Reviews My top dessert items from Panera: 1. Chocolate Croissant 2. Blueberry Muffin 3. Cinnamon Crunch Bagel read more

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I ordered the southwest chicken ranch salad stuffer and a refresher. They brought it out to my car with no straw, and the salad stuffer had no chicken in it at all. So disappointing. read more

What's up with all the mediocre reviews? Been to this location about a half dozen times, and I must say I find it more than satisfying. Lots of open space, lots of natural light. Ok, it's a little sterile but that's to be expected of many a chain. They have seating for groups of all sizes. Great place to sit and read. Never seems terribly busy but then I've mainly been during off hours. I did order a egg, ham, tomato, and cheese breakfast sandwich once to go and was disappointed in the presentation and size compared to the Panera photo: Check out this photo on Yelp https://www.yelp.com/biz_photos/MXP8xsIXjtq2B2WNkLEo5g?select=DqGgBQHtrLOvml1NdvA4jA Check out this photo on Yelp https://www.yelp.com/biz_photos/MXP8xsIXjtq2B2WNkLEo5g?select=nLHo0F5s50SVWds9932PTg Soon after I posted my photo they took down theirs. Perhaps they no longer offer it. Also picked up a brownie, though it looked a little small, very dense and heavy and not too sweet. I would get it again and eat it a little more slowly next time. But what was clearly the best was the Chipotle Chicken Wrap. Very good, was tempted to get a second. And having asked for tap water to go, they even added a empty cup to my to go bag. Location is easy accessible from the Fox River Trail to boot so great place to take a break on a long hike. 3.75/5 - Food 4.00/5 - Atmosphere 3.75/5 - Service (though I usually just get to go) 2.00/5 - Price for what you get Wish they had more electrical outlets. Will be back. read more

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Today we went in and the wait was an hour. There was a huge boom of business that they didn't expect. Every single employee was doing their best to help customers with the long wait and keeping the environment very up beat. Even when customers were rude and irritated the staff did not let them get the best of them. I think that is what makes a good business is continuing to work hard when there is a lot of pressure. **Update: Religiously most Paneras forget to add the arugula to my sandwich (since it is a modification) and much to my delighted surprise it was added today even with all the craziness where I would have let it slide. Thank you!! read more

Panera Bread - Frontega chicken sandwhich (modified) - Soup Near Me - Waukesha, Wisconsin

While I like Panera's food, I HATE their drive-thru. Why should I bother to put my order in ahead of time and then have to wait in line behind someone who just rolled up and ordered?! And the Panera drive-thru doesn't park them off to the side and run their order out when done like other places... oh no, the whole line shuts down until their order is complete. Absolutely the worst drive-thru. Oh, and yes they missed the side on my order. Again. From now on, I will go into the store and pick up my orders. No more Panera drive-thru for me! read more

I ordered18 bagels (your choice "just toss in any variety") and four containers of cream cheese (again..."surprise me, I don't care what flavors"). I pulled up and looked through the flip flap windows, for eleven minutes, to see 8 employees on their phones and goofing off. Uh...hello; nothing to make here just package up the bagels and cream cheese put them in a bag and run my credit card, right? I left after 12 minutes and will not be back. You won! One less thing you'll never have to do for me...jerks read more

Be prepared for your clothes to go out of style while waiting for your food. Just horrible.

Don't go. Just turn your car around and drive out of the parking lot. There is a lovely cafe down Sunset Avenue that will serve your needs. Walked out and essentially donated the $2.20 that my medium coffee costs. 9:20 am on a Tuesday and no hazelnut coffee, no light roast, and no half and half. Waited in line for over 10 minutes to get the damn cup. Clearly understaffed and no interest in customer service. When I asked if there was more coffee the cashier said she would ask them to brew more. I'm. not interested in spending my morning waiting for them to brew coffee. I find it hard to believe that they aren't aware that people come in the morning for coffee and pastry. Geesh. Should have looked at Yelp reviews before pulling in on a whim. I'd give them zero stars if it was an option. (I'm visiting but my sister lives here and every encounter she's had is on par with mine.) read more

Not terrible but definitely not great. One manager in particular is a total butt head but everyone else is cool. My biggest problem is Panera in general... they are just so expensive for what you get and it seems pretentious. $11 for a small mediocre chicken sandwich that sometimes (because they often forget) comes with a small apple or hard chips? That's just offensive Overrated! I do like the green tea though so I guess they get 3 stars. read more

They have a ham and swiss on rye on the menu for about 5 bucks. My mom wanted a grilled ham and cheese and they couldn't figure out how to make one. Plus, they charged her an extra 3 bucks for ham and put one measly piece of cheese on the sandwich. And it took forever to order because the person behind the counter couldn't understand the concept of a grilled cheese sandwich. A sandwich, a salad and 2 drinks cost over 30 bucks. That is absolutely terrible, you should be ashamed of yourselves. read more

I drove through just to get a couple cookies and the girl in the drive through was not very friendly at all. She messed up my change as well and I just chalked it up to a bad day. When I drove away went to eat the cookies and they were rock hard. My son couldn't even eat his. Then I was frustrated enough to call and complain. I wish I would have asked for names because young man who was on the phone was so wonderful! He was so understanding and apologetic and just really made me feel heard and wanted to make it right. He said he would send me a couple vouchers in the mail and I was skeptical but they arrived today. It's hard to go out to eat anywhere today- I feel like it's too often these days that places treat you like crap or take your money and serve you garbage food. I'm really grateful when I run into young people like the kid who mailed the vouchers. He's got a bright future! read more

True to Panera form, this is a great location. I have never had a bad experience with any Panera and this one is no different. Clean, bright and plenty of seating. The employees are all friendly and quick to pick up your dishes so you don't need to leave a conversation or walk away and lose your workspace. If you're in the shopping center and looking for a bite to eat, you know what I'm going to suggest... read more

First time ever doing delivery. The website was awesome in telling me exactly where my order was. Unfortunately the location on Sunset forgot one of my sandwiches. Normally I don't leave reviews but we spend $77 and our order was not complete. On top of it I went to call the store to get one delivered and the automated system hung up after many many rings. Will not be ordering from here for a while. read more

This place never ceases to disappoint customers. Once again, I ordered and paid for food (to go), and got home to find items I had paid for were missing from my order. This has happened to me several times at this location. My husband loves Panera - but I'm sick of getting ripped off paying for food I don't receive, and when I call and talk to the manager I just get a nasty response. Lesson learned - avoid Panera on Sunset in Waukesha. read more

Great location - close to home! Very friendly staff and accommodating as well with any mess ups or situations where that it's on them they will always make it right! they do a very good job with the delivery options available and make sure you get your order in a timely fashion definitely recommend for any catering needs! read more

Panera Bread - Soup Near Me - Waukesha, Wisconsin

Paid for a meal and they didn't give us a drink or side. They didn't ask what sides we wanted. Up charges for lack of service.

I wish I could give this a zero star review. The lady taking our order took TEN minutes to get the order correct. She overcharged me for an item by 4$ and it wasn't even worth it for me to wait in line to have her fix it. We waited over 20 minutes for a TO GO order and they were missing the sides. The sandwich I got has BARELY any meat as you can see in the photo. Why did I just wait 30 minutes for lunch especially when it looks like this. The Panera in delafield is 10000x better. I will NEVER go to this location again. Just go to jersey mikes next door much quicker cheaper and better customer service. read more

Panera Bread - Soup Near Me - Waukesha, Wisconsin

Very difficult to get explanation of menu from drive thru person. After multiple attempts, the order was not correct. I avoid this drive thru because of this problem. The order is rarely correct. read more

I usually love going to this location for a quick lunch during the weekend. Quality at this Panera seems to have been decreasing lately. On my latest visit, I ordered the creamy tomato soup and seasonal greens salad. I'm used to the soup being nice and thick, but this soup was so thin it was running off my spoon. My salad contained some items that were not supposed to be in it - chicken pieces, what I believe were some kind of nut, etc. I will still frequent Panera, but may avoid this location. read more

Did curb side pick up and it was 7 at night. It took 30 minutes to make the order no big deal. And I waited there cause I was already in the area. There was about 2 customers so I don't understand why my 2 soups and salad took that long. Then they said the order was ready so I said I was there and I was waiting another 10 mins so I got out of my car to go inside to get my order. Again no big deal but the order was just sitting on the counter and there was 3 girls just in the front. Also I found tomato's in my Caesar salad dressing and other random vegetables in my salad as well. I love Panera but this location has been terrible lately. read more

I am extremely disappointed. I will no longer be coming to Panera. They have gotten rid of the only good food at this restaurant, The tortellini Alfredo. When I came to find out this was gone (not coming back) I was furious. You have lost a loyal customer. read more

I watched a member of the kitchen staff be playful with another by snapping their back with the food tongs on the shirt and hair. I can't help but wonder if my food was prepared with these unsanitary tools. The women's restroom had two stalls. The accessible one was not clean. Spots of dried feces spattered the back of the seat. This was preferable to the second one, this had feces smeared on the seats thickly. It was clear that the filth had been present for a lengthy period of time. It was dried and the smell was bad. It is my understanding this is a newly opened store. Corporate needs to do some extensive training here. read more

Used self order kiosk. Order came out quickly and correctly. Sat down at table. Surface and edges were sticky. Watched employee go around entire floor, use one small cloth, never rinsed or refreshed the cloth as he did all the tables. His technique was one single circular swipe in the center of the table. No wonder. This was a real turnoff but explained the stickiness. Management take note and get an employee who understands the importance of his duties if you care... read more

IMMATURE, LYING, DISRESPECTFUL AND HONESTLY THE RUDEST EMPLOYEES I'VE EVER MET. Called the manager to place an order since it was getting close to closing, he took the order and reassured me that my food would be ready even though it was near closing time. As I pull up to the parking lot, all of the employees are leaving. I told the employees I was there for a pickup since they were all leaving, a bunch of them were surprised and looked at an employee holding a to-go bag with food. When I asked the employee with the bag if I could pick up my order, her friends who were the other employees directed me to the door. I got suspicious so I asked the employee if her to-go bag had my order, she tried hiding the name on the label. When I asked to see the name on the label, she refused. When I asked for her name, she got in the car and shut the door. I proceeded to get her license number as she zoomed out of the parking lot. All of the other employees lurked in the parking lot, talking about the confrontation as I went to see the manager. All the manager did was agree to a refund, but his response lacked any sort of remorse for the way I was treated. I don't think any of these employees are going to have to face the consequences for their actions. I personally have served customers too, and I know how it feels after a long day at work, so I really don't want to be difficult, but these employees--especially the girl who took my food--lack any sort of professionalism, maturity or common sense. I hope they grow up and can treat people with basic human decency next time. read more

Place is empty, I ordered a sandwich and a soup. I'm currently on my 17th minute waiting for food. This place used to be awesome and quick. Unfortunately, this will be my last time here. read more

Well, once again my rapid pick up order was wrong. I got a small salad instead of a large salad and no croutons for my onion soup. I love Panera. At least 50% of the time, my order is incorrect. I have been trying to call for a half hour (they are open) and I keep hitting different buttons to talk to someone and the phone rolls to a busy signal on every one. They are still open and just choosing not to answer the phone. The service is awful, I was overcharged and no one cares. read more

This location has massive efficiency problems - every time I've been there, they have either lost my order or the wait for food has been absurdly long due to problems in the kitchen. Don't go if you have any time-sensitive plans afterward. read more

I read the negative comments and thought, how can it be that bad? Well it is. Never going to this location again. And might be completely done with Panera. Horrible service and my order was not correct. I ordered the pick 2 and the salad I received and had before was terrible and the dressing container that came with it was maybe 1/4 full. They forgot the bread. The chai latte tasted horrible, tasted like they didn't dilute the chai concentrate. There were a large amount of staff working and they can't make sure the order is correct. They even mark the receipt that it is complete. Waste of $15. Not worth it. read more

Placed an order that I picked up in the store and got home and realized an item was missing. I called the store and the manager apologized and offered me several different options to resolve the error. They ended up delivering the missing item to my house! Not only did it only take a few minutes to receive the delivery but they included a free cookie. I feel like it's very uncommon to receive such good customer service and I was blown away! We love this Panera but this was above and beyond! read more

I love Panera, however I will not eat at this location in the future. Placed an order online for my family for pick up. Sent my husband to get it and half our order was missing and the my son's sandwich was wrong. Called the manager to report it and didn't get so much as a sorry or anything. We were told to drive back and they will fix it. So my husband drove all the way back while his sandwich and salad got cold and soggy. Thanks for nothing Panera read more

If I could give it, no stars, I think I would. I was sitting in the drive-through line after ordering one coffee for 15 minutes. I placed my order at 10:10 in the morning on 10/29 and I'm still sitting in the drive-through lane and it's 1040 now. I called inside and said why is it taking so long for one coffee and the manager Scott continued to tell me that they were doing their best and that they were busy. I understand that they might be busy but you can pull people up and run their food out to them. You don't need to make the other cars behind them wait for over 15 minutes when they just ordered a single coffee. Also it was beyond frustrating knowing that I was the second car in line and the person in front of me had already been waiting at the window for longer than I had. Worst part is four more cars pulled up to the window and they were getting their orders taken. I'm wondering why are you taking more orders if you can't even fulfill the orders that have been sitting at the window for a long time! This Panera needs a whole lot of help and needs to learn how to get work more efficiently. I should've just gone to Starbucks. read more

Friendly customer service is lacking greatly at this location. I've been here many times since it opened. And gave them some leeway for a few weeks after opening, with training staff and many newer employees. But the service hasn't gotten any better. Going through the drive-thru just about every employee I've encountered has been so monotone and not welcoming, many do not say thank you or hello. Thank goodness this will not be the only bagel shop in the area soon. read more

Waukesha, Sunset dr. Panera has the WORST drive thru person in the world. They are slow and every time you ask a question about the menu, they have to go and ask ( who has time to wait for that in the morning). I asked for strawberry jam and was told we don't have that; the closest we have to that is "strawberry cream cheese" WHAT!!!!???? I told her those are not the same thing. OMG. It takes them 5 minutes to go get a muffin and put it in the bag. Horrible Panera! You can see 2 other people standing around that could get the muffin and bring it to the drive thru person. They have consistently bad customer service. read more

We were really excited to try out a new Panera location since the ones by our house are so good. We got in, the entire staff was goofing off and not doing their job... we didn't care too much cause we could order a different way. We went to the kiosk and ordered, got our food and went too sit down. I ordered no chicken with my salad, and when we received it, we got chicken, when we asked them to remake the salad without chicken they made fun of us, and what we ordered, they started laughing and holding the salad up like it was the weirdest thing they've ever seen. (Even tho they made it...)When we grabbed the salad back they said "let me know if it's good enough for you". I was shocked by the customer service. We went back to the table and I asked for the manager. The manager was extremely nice, and gave us our refund with no questions asked, but I will not be returning to this location unless they find better staff that actually care about their job and customer service. read more

I've leaved a review once or twice ever on here but I thought this was worth noting... Walked in and ordered two coffees. A regular coffee and a latte. The latte took 10 min and the place was dead (and there were flies all over the kitchen area). The regular coffee was cold so we told the cashier and she said she could warm it up in the microwave?! When she saw the look on my mom's face with that response she said well they could brew a new pot, which we didn't have time to wait for. Talked to the manager and he said he would talk to the cashier about her response?? No, how about you give us a card for a free coffee the next time we visit or reimburse us all together for the poor coffee experience? I'll never go back there. read more