Not gonna lie. I would have given this location 2 stars a couple of weeks ago. But boy have they got their act together. Food looks and tastes great, restaurant is clean, and the staff is amazing. Just had one ask my first name so she can call me by that and also remembered I needed a paper receipt. Love Panera and this location is a good one! read more

Trash location don't eat here, just waited 30 minutes in the drive thru for one sandwich

Horrible service the manager Kim is a rude person and she's the manager how does she expect her employees to act. With that leadership. Horrible horrible never again. The attitude is crazy. There's nicer ways to say stuff to a PAYING customer. Will be calling corporate read more

The night crew is rude and insulting to patrons, which explains why the place is always dead. The full salad containers are never more than one-half full. Most orders are incomplete or missing salad items. As an example, my green goddess salad had no egg, no tomato, no pickled onions, and no bacon. Their power goes out all the time, so they kick everyone out and don't honor your sip club orders. Why is this joint still open? read more

Fast service, warm and inviting atmosphere and clean! I'm handicapped and even in the snow and freezing cold we've had lately the paths were clear and salted! A+ to all the employees that are working to keep things up! The guys name on the door is Robert Glennon and he is doing things right! read more

For a Panera, this is definitely top notch. Very nice interior & well maintained. Very efficient. Salad was very nicely made, seemed larger than normal Panera's. Plus got an end cut baguette that was large. Very nice Panera if you ask me read more

Restrooms are filthy and floor is always wet. I've been to this Panera at least once or twice a year since 2022. My Dad always wants to get a sandwich and this is a half way point during travel. But the restrooms have always been filthy, and often times the tables and carpet have food crumbs all over. I keep thinking that the next time it will be better, but I've clearly been proven wrong. I now wonder if the kitchen is clean?! I will need to find a new place to stop during travel. read more

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I picked the order up thru the drive thru, it was an online order thru their app.. The bag was as light as a feather as if it was empty. So I opened it and the sandwich & called the swing manager Kayla to the window. She was rude & said the salad was measured.It wasn't a cup lol 4 bites & here's the chicken & oecans? I had just bought the same pick 2 on day shift for work last week it was fine. She didn't even offer a remake & would not refund said to cancel it on the app. There was nowhere to cancel the order on the app.. She was rude & unprofepecans? & snotty!. Corporate was closed but I did upload pics with my information & I took them in ny car as I opened the salad & sandwich.. Monday morning Im going to follow up with corporate & upload the pics again if necessary. Almost $20 for a sandwich that's looks like it came out of the garbage S*** that was awfu] & landed in the garbage! I dont even make that an hour for pay. What a waste of money! That food was unacceptable. Money is hard to come by these days and this food & rudeness is totally unprofessional & unacceptable! I guess she thought bc Im a senior in my 70s she would feed me S*** and get away with it! Very disrespectful swing manager. read more

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Comfortable seating and fireplace. The drinks and the bakery are always good. Malissa and everyone up front are very welcoming and helpful. Great service at pickup counter as well. read more

I placed my lunch order online so I could grab and go. The establishment has a tricky entrance. When I was pulling in someone was backing out and I had to wait half in the parking lot and half in traffic until they were done. Pulled in and parked. When I went in I noticed the entrance was not very clean but we did just have a snow storm a couple of weeks back soanybe it was from that. I went to grab my food and it was not in the to go cubby. I waited in line to ask the status on my order and was told that it was most likely done just not brought up yet and was directed to go back and check. I went and my bag was sitting on the counter with my receipt and name staled to the front so without checking with anyone I just took it and left. Everything I ordered was there and made to the way it was advertised. The staff was pleasant to speak with. I just think it was lunch rush, and busy. Only suggestion would be to clean the restroom and the front entrance. But again I think it was just due to the time of year. I would go back! read more

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NO STARS! The food was delicious, just like all Panera restaurants. But the Michigan City franchise was filthy. Apparently, there is no cleaning crew. EVERY table had crumbs & dried sauce on it. The carpet looked like it hadn't been vacuumed in weeks. The restrooms were filthy, as well. Not up to Panera's usual standard. I also sent a complaint to the main office. read more

absolutely disgusting. got a grilled cheese with chicken .. didn't get the chicken then the cheese was like only melted on the edges inside was like a cold block of cheese and tasted bad. staff was rude very rude. bathroom and eating area was also dirty. read more

Absolute horrendous service. Walked in. One Lady at register taking an order, next comes a lady from the back. She just steps up to the other register and looks at me. No "next customer ", "may I help you" , "are you ready to order". Like how do i know your taking orders. Then.... Staff and manager just casually having conversation... easily could've taken that to the back. Finally. I order 3 almond pastry's... 3 blueberry bagels. Bagel. Hard asl. Almond pastry's , well they decided to forget to give them to me. read more

the food is so expensive 50 dollars for small sandwiches i paid 2 dollars extra for bacon on the mac and cheese and they gave my 3 small bits of bacon service was ok but i do not recommend read more

Panera food is about the same everywhere you go. The difference would be service. This place service is awful. You can't make people wait. Almost 30 minutes to get a lunch. If it's gonna take that long, you should tell the customer that it's gonna take more than 10 minutes or so and when I asked how much longer first of all they didn't answer my question second they give me dirty look and third since with an attitude now the food doesn't seem that good either I end up, not finishing any of the food except for the broccoli soup that I had you can't give a dirty look to a customer for questioning you to prepare food at a certain time and expected service read more

It could have been better. Employees seemed to be standing around while many of the tables were dirty from prior customers. The soup was not very hot and didn't blow me away with any homemade vibe. Bottom Line: Small soup and 1/2 sandwich plus drink will cost you around $18.00. I don't feel the food quality and dirty tables are worth the price. read more

$52 for lunch. Two adults, one nine year old. Absolutely crazy. Picture is my entrée to which I HAD TO ADD the chicken to by returning to the counter. Employee said I didn't order with chicken. read more

Panera Bread - I would think Chx means chicken... - Salad Near Me - Michigan City, Indiana

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I don't normally review chains, but my experience with takeout food and cookies for a work meeting was exceptional. I got a text that my food was ready a few minutes before my scheduled pickup time, and there it was. So easy! Everything was nicely packaged with plenty of napkins included. The staff was super friendly and asked if I needed anything else. I will definitely do takeout from here again. read more

8:15 on 9/26/2023 we arrived @ 8 o'clock / 8:15, well aware that they close @ 9:00. My boyfriend and I wanted nothing but soup.. and maybe a sandwich. We could clearly see they were cleaning up and getting ready to close BUT with 45 minutes left we figured we could get what we wanted and be on our way. As we were ordering someone from the back shouted "I'm not making anymore damn food" the staff was all rude. We love Panera but unfortunately with that attitude and rudeness we won't be back read more

Have you heard anything like a 15 minute wait at the drive through? Unbelievable even if you are short on staff. You take the order & explain that there will be a delay in getting it done. Where is the management?? I am here picking up dinner for my wife. Would I ever make a decision to come here by myself.....NEVER. WISH I COULD GIVE ZERO STARS. read more

Oh just sitting around waiting for soup to arrive like they're making it from scratch when we know it's premade and in a giant canister. It's not a busy day. Staff are just wandering around. The window opens and a manager presents our order, which is not our order, and when we say it's not ours... it's the people behind us... we pull forward and continue waiting. This Panera experience is part fever dream and part meth downer. read more

There were teenagers sleeping on the job, the food was cold. and most importantly THEY RAN OUT OF MAC AND CHEESE HOW DO YOU RUN OUT OF MAC AND CHEESE. never coming back to Michigan city again. Panera you lost a loyal customer with this one. read more

Kiosk only ordering is ridiculous. No staff available to help with order. Then tried to get a cup for soft drink at pick up station and rude employee told us we had to get it at front. Um, if there were staff members there then sure we could do that. Dirty bathroom. Food was fine. read more

I moved to the area about 8 months ago. Panera has always been a place I know I can get a decent meal quick and somewhat affordable. This particular store though always messes up my food. Last time I came they made my sandwich wrong, forgot my soup, and never gave me my side bread. No biggie but the manager was nice and made it right. Came again today because they seem to make it right when asked and once again had items on my sandwich I can't have and requested it to not be put on. Probably won't be back to MC and will just wait to visit my home store 6 hours away. It's not worth ordering food just to have it remade the last 5 out of 6 times I've been here. read more

So I just went to the Panera, through the drive-thru and I am disappointed. I got a turkey avocado blt and that's the amount of turkey I got... let alone THEY FORGOT THE BACON. i picked off the tomato and avocado because I don't like that stuff and didn't want to waste their time making a special order for something so could've picked off. I tried to call the store and no one answered. Not happy. read more

Panera Bread - Turkey avocado BLT - Salad Near Me - Michigan City, Indiana

Just replace every here with a robot. And just have drive thru. I walked in and no one was in line. Stood and stared at the counter person and he ignored me. Finally ordered at computer. . Since I don't have an account or was carrying my phone on me no one knew how to process my order. When i was finished the counter person greeted the next people in line and served them but acted like he hated his job. . read more

Panera Bread - Crappy servixe - Salad Near Me - Michigan City, Indiana

food taste horrible taste like metal , never going there again , service was horrible also

This particular Panera is especially bad. People literally standing around. I'm standing first and only person in line and 4 people looked at me and each walked away. Food took for ever. Plenty of people up front and in kitchen but no one working. They also all had blank stares as if they all hated their job. read more

I'm in a bad mood, to start with, now for the third time I'm missing food from my order. I'm done. Told the person taking the order the last Order was missing the grilled chicken, now no tuna fish salad sandwich when I get home..... I'm just done with this particular location. read more

This location has a beautiful looking building, when you go inside it very easy for the wonderful staff to take care of your order. I would highly recommend the Mac & Cheese with chips for lunch! It is very good and delicious there! read more

Good variety of food. Service was rapid. The ambience was typical fast, food, clean, efficient, but ample seating.

Panera is certainly pricey for what you get but I like that I am always guaranteed quality- the service is top notch, the food is always satisfying, the restaurant is always clean and peaceful, and there are always lots of different drink options. It's a good place to do some work during off peak hours as well. My favorite is the pick two- I like to get the cranberry turkey cheddar sandwich toasted w French onion soup. Depending on the season/your mood you can get sandwich, flatbread, salad, soup, or Mac n cheese as your combo. The cashier at this location was extremely friendly, an Asian woman w short hair who seems to know the regular customers and was very helpful! Plus they do a really good job packing if you order anything takeout! read more

Panera Bread - Salad Near Me - Michigan City, Indiana

Nice enough, clean enough, almost staffed enough, but $17 for a Pepsi and a turkey sandwich... Enough! Not a great value here.

It's the perfect pit stop during a road trip! I got a toasted bagel w. cream cheese and per usual it was made just right. Will always recommend Panera for its quick service & friendly staff read more

Did you know Panera is entirely vegan now? That has to be the ONLY justification for the tiny amount of chicken that I got on my CHICKEN FRONTEGA! read more

The last 2 times that I have been here in the evening, I walked out without ordering. The staff stands and stares at you. A manager asked several workers to hop on the register and absolutely no one did. Just blanks stared at me. The time before, we asked about about allergy sensitive items, and the workers had absolutely no clue about the different menu items. I've worked in food service. I understand. But this is awful read more

My wife and I ordered the two halves, two soups, and two chips. That came to, as I figure, $30 for a sandwich, a bowl of soup, and a regular bag of chips. Rather tasteless as well.Are you out of your min?. Won't be back. read more

Way too long to order thru drive thru, way to long to get order once received and extremely disappointed with what we received... We paid for but never got the summer corn chowder and received two Greek salads that do not remotely look like their pictures or how the salads used to look when ordered previously. I know there is a labor shortage and folks are overworked and/or untrained but Panera should say something up front so we can make different decisions if we like. read more

Disorganized, dirty and poorly run. Avoid! Either this is a bad Panara or Panara has gone down hill. The bagels are still good though...

We normally love Panera's but had our first bad experience at this Panera's. We went through drive thru. My sons macaroni and cheese was cold in spots and my Thai salad had frozen carrots and parts of lettuce frozen. It we had dined in we would have ordered new to replace but as we were on our way to a family Reunion we did not have time to return. read more