Shrinkflation and near non existent cinnamon sugar make this the worst Cinnamon Crunch bagel EVER! I mean crunch is in the name. You had one job Panera, do better. Service from the young lady at the counter was with a frown, no welcome, hi, how are ya? She acted as though she was sleep walking her way through the morning, and never offered a receipt I needed for business travel. read more

Panera Bread - Small bagel, no cinnamon sugar - Sandwiches Near Me - Livonia, Michigan

Please read! First of all, the atmosphere was calm, not too hectic. I usually order on the screen near the drinks so I don't talk to the people much. But when I did to get my drink from the front counter person, he didn't seem rude at all, he gave me the cup and that was that. The moment I set my bags after getting my drink, my food was ready, warm and creamy. Personally, I didn't mind if the two girls there were talking, there was hardly anybody, that doesn't leave a lot for them to do, but they weren't rude and informative. You get your food and go. Also, noting the entrance and greeting, walking in its kind of hard for the front worker to see you if they're taking orders or not in sight. There's also no door bell so I didn't expect them to know. I read most of reviews and some are busy, but overall I liked this place. It's different for different people, but on Friday? It's good. The tables needed a little bit cleaning here and there every place had something to work on), but the service and food were great! read more

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Out of 10 online pickup orders, 4 have been missing items. No note, no refund, just missing items and the "order checked" list on the receipt all checked off. Used the drive through to pick up an online order once and waited in line 15 minutes. read more

I see I reviewed this place 3 months ago. I went again recently, time to lower it to a one star! Staff friendly, plenty on the back counter prepping food. Though it seems they take priority of drive thru over the in store customers. Slow as molasses though, make sure you're not in a time crunch when you're here, a mistake I made a few times (including when I just ordered a drink! A cup they just put on the counter and I fill myself!). I still hate the enterance and exit of this panera. It's designed poorly and still not enough parking spots. Good thing the mall is next door you can use parking there, but a lot is still taken by the mall restaurants right next door. I would suggest other Paneras to visit, there's plenty in the area By the way, frozen bread and bakery. They closed the fresh baked dough facility in metro Detroit, now it's all frozen. You're paying the same, if not more, than previous times for worse quality. And yes, you can taste the frozen-ness and it compares insanely worse than what it has been before. Panera? No pan anymore! Frozen-pan era! read more

Panera is not my top choice, but my daughter absolutely loves their Broccoli soup. We stopped in for an early dinner with wife, daughter, and my daughter's friend. We used the handy kiosk to order our food, which was pretty simple. My daughter got her usual Broccoli Soup with a baguette. Her friend ordered a tomato basil BLT. My wife ordered a half tomato basil BLT with French onion soup. I ordered the ciabatta cheese steak sandwich and corn chowder. When our name was called we went to the window to pick up our dishes. As we got to the table we all sorted out our dishes. The kids started to eat and all of mine appeared to be there. My wife, however, found no bacon in her BLT. I checked the receipt to make sure we didn't mess up the order. My wife grabbed her plate and headed back up to the window. When she got to the window she told the lady behind the counter that her BLT was missing bacon. She replied, "oh yeah, we ran out of bacon". My wife asked them to make something different. The worker asked if she could just have one with no bacon. In the end, my wife ended up with a ham sandwich What a disappointment. We paid $47 after a $2 off reward. The food was ok. It has always reminded me of fancy hospital food. Can I say there is value here, no. It is just meh. read more

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Oh if I could give negative stars I would at this point. Ordered a BLT for dinner, was given a sandwich with just bread, lettuce, and tomato. Went to the counter to ask where the bacon was and was told they are completely out, "can I just give you a sandwich without bacon?" No you cannot, a BLT without bacon is just lettuce and tomato. I swear the only reason I come here is because my daughter likes the soup. No manager in sight or I would have brought it to their attention read more

Panera Bread - Sandwiches Near Me - Livonia, Michigan

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Horrible horrible place. They have teenagers running the restaurant who dont know what the hell their doing. Two girls just sitting gossiping on how they messed up my order 3 TIMES i had to drive by 3 different times to get my food the way i ordered it. And then i finally get what i ordered and it is drowning in ranch like they purposely made it look inedible. HORRIBLE establishment they need to give there workers better training and lay off the drugs. Never coming back. read more

Ordered the avo egg sandwich on an asiago bagel. They were out of the bagel that it was supposed to be on -- it was 9am on a Tuesday. I'm thinking they shortened the name to avo, because that's all you get on your sandwich. The picture says it all! read more

Panera Bread - Garden Avo & Egg White Sandwich - Sandwiches Near Me - Livonia, Michigan

The cashier did not greet me - he only nodded for me to order. Everyone's orders took at least 10 minutes to make. My order was entered wrong. When I returned to correct it, the cashier insisted I did not order that in a rude way (but I know I did). I was calm throughout. The manager was no better. Also, the restroom is very dirty. Mold growing in the toilet because the toilet (and sink) was not cleaned for months. read more

For some reason when you buy a loaf of bread, they tie the bags in knots now instead of using twist ties. How does this help anyone? Do they automatically assume that you only need a bag for one time use? Do they think that I eat the entire loaf at one sitting? The one time I went there, the girl put two loaves of bread in the same bag and tied a knot in it. The second time, the gentleman sliced my bread and threw it in the bag one slice at a time- I had random pieces of bread in an oversized bag with a knot in it. Last time I went it was the same thing. They threw my bread in a bag without trying to keep the bread in a loaf shape. Then they tied the bag in a knot. What is going on with this place? I'm getting wrong food at drive though, I have to wait a long time if I go inside to get some help, and the help seems like none of them have any training read more

It is amazing how deeply incompetent this place is. Picking up your coffee inside can be a struggle. Often times, they're out of coffee and you're left standing there looking for someone to ask for more except there's only one person working at the front and he's not always there. They won't put out the beverage plugs if you're picking up your coffee inside because they can't be bothered. (They'll only give you one if you're going through the drive-thru.) Oh? The drive thru? Often times they'll try to give you the wrong order. On the mornings I simply order my coffee? They'll give you the wrong type. (Black dark roast somehow become hazelnut with cream). For work functions, we've ordered bagel and cream cheese spreads. Bagels haven't been sliced. Cream cheese hasn't been included (though we've paid for them) and someone has to be sent back. They haven't bothered to include any napkins or plasticware. So I'm done. I'm so very very done with this location. I am sympathetic to the current struggles with problems of understaffing and supply problems, but these problems aren't related to those, they're a reflection of very poor management. If you're thinking to come here because of convenience- Honestly, don't bother. You will save more time driving to the Haggerty location than you will trying to get this place to complete the most basic order. read more

Another poor Panera experience. Took 10 min to get a drink in the drive thru! Dear Panera - if someone makes a huge order in a drive through and other people have smaller orders behind, have them pull to the side like Culvers, Chickfila, etc. read more

I am just not having any luck with this Panera outpost. And I should have paid heed to the very few cars in the parking lot. It still does not seem as if this location has figured out its operations. This time around, I went through drive-through for a quick breakfast. Unfortunately, even though I was picking up a pastry and a cookie (yes, a cookie for breakfast), it took a while to get my food and to pay for it. The wait was so long I thought I was at the wrong window but when I inquired, I was told there was only one. The brittany with cherries and cheese was delicious. A brittany is also known as a kouign amann, made from laminated dough (ex. croissant) and sanded with a thick layer of sugar. The ones at Panera contain creamy cheese filling (like those found in a cheese Danish) and are topped with tart cherries in a syrupy sauce. The cocoa and cream cookie is similar to a gourmet Oreo. Two crisp, chocolate-flavored biscuits with a layer of vanilla creme in between. It was small but wonderful. Service was dishearteningly slow. It'll probably be months before I visit again - unless they sell hot cross buns, that is. read more

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Have you ever seen the movie falling down? He goes to McDonald's and asks for a breakfast sandwich at 10:35 and they say no so he flips out. Well I did not flip out, but I think it's pretty weird that Panera bread doesn't offer food breakfast after 1030. I arrived at 10:35 and ask for a breakfast sandwich they said can't do it. I see that this location already has barely any stars. There's another reason for you to come here :) I don't know too many people that go out to lunch at 10:30. Pretty weird if you asked me. read more

UPDATE: I FINALLY got a call answered by "manager" Andrea who asked me to hold while she spoke to someone else about this problem (below). Then without asking she handed the phone to a dude named Chris - who explained that PANERA BREAD DOESN'T DELIVER. They use Uber. The ONLY light at the end of this unedible fiasco is that Chris was able to refund my money. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ORIGINAL REVIEW: CLOSE THIS STORE AND START OVER!!! Everything that could go wrong - did. Despite an ample tip, and clear directions - including bright lights shining from the home, Elijah - the delivery driver apparently doesn't know his numbers. App said food delivered, but there was none on my porch. When I tried to call the restaurant at 8:00pm, I got hung up on by the automatic phone system. This happened five times over the next 20 minutes. I walked to my neighbors' homes, and finally found my order across the street. When I got inside my home, the sandwich was slimy and cold (this is one of those new baguette sandwiches). Was like green colored egg yolk on cold bread. Please teach Elijah his numbers, and HAVE A WAY FOR YOUR CUSTOMERS TO REACH THE DRIVER OR STORE WHEN ONE ORDERS FROM YOUR RESTAURANT. Very disappointed, and filed a complaint via the app. Asked for a call back and as of this typing...silence. You have competition who have drivers who know their numbers. Get your shit together, or close. read more

Had a bite and did a bit of work here the other day and it was A-OK. Here's my biggest gripe about Panera in general. So this isn't specific to this location but all of them in general--their posted menus have no detail. None. If you're ordering a salad or sandwich you have no idea what you're getting beyond a basic description. I ordered the turkey, cheddar, and apple sandwich and it came on a cranberry bread with a honey mustard slaw. But I had no clue what I was getting beyond the turkey, cheddar and apple. You can always ask, of course, but when it's busy and you're hemming and hawing between two or three sandwiches is it the best use of the counter person's time to walk you through the menu? Not so much. I guess I'll need to plan ahead and pull up their website before I order in the future. But back to this location--it was fine. It's been newly remodeled so it's nice and comfortable. My food was good (the sandwich was maybe a little sweeter than I expected what with the honey mustard, cranberry bread, and the apples, but it was good) and seating was comfortable. Wi-Fi was not so great and I wasn't as productive as I had hoped given the intermittent lags but in the end it got the job done. If you know what to expect from a Panera and you have your go to menu items this place will definitely suit your needs! read more

In a corner of the front parking lot of the mall/businesspark at Laurel Park. Sub parking lot, busy drivethru. Inside are a row of order pads for customers. Around a corner are a few old fashioned registers for traditionalists. You can also order directly from the tables using the phone app and table number. Delivery to the table is via a tracking coaster. Breads, soups, sandwiches. All trendy and crafty. This is a brand new location, all clean and new and shiny. read more

Panera Bread - Sandwiches Near Me - Livonia, Michigan

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I have always loved Panera Bread Restaurants for the wide selection of healthy menu items, as well as its Bagels, Pastries & Loyalty Program, etc. When going through the drive in double check your order for accuracy. And their prices are high but doable. Now that restaurants are open for in house dining, if you do have the time, dine indoors here, as the portions are larger than in the takeout menu. read more

Panera Bread - Kaki Bandfield, Peter Hartnett Shaw, Moi Paula Mahinske and Sharon Miller . - Sandwiches Near Me - Livonia, Michigan

Stopped in yesterday for dinner. 3 customers in front of us. Cashier was being very patient with a elderly woman who kept giving him gift cards. Some of them had 0 cash on them but he took care of her with a smile on his face and a thank you when she was done. We get up to place our orders and he was just as friendly to us as he was to all the others patrons. Jason, you did a great job and we appreciated your pleasant and polite attitude towards towards us. Very nice to see this type of customer service in todays employment climate. Keep up the fantastic job. read more

They're ALWAYS out of their bagels. It shouldn't be called Panera bread if they're always out of the damn bread! Maybe keep your bagels stocked and I'll change my review to five stars. I just really want a bagel man :( read more

Unbelievable service. The people working behind the lines are bricks. I order a smoky buffalo chicken melt made like the smoked bbq, they told me my order is ready, and nothing was changed on the sandwich. I asked them to recheck the modifications and remake it the second time and they still mess up the sandwich. They were also rationing the chicken, like what is this. It's a 13 dollar sandwich give me some fucking chicken read more

Long story short, went thru the drive thru and they toasted my bagel (I did not want it toasted). Went inside to correct and the manager was a young African American male (idk his name). He couldn't have been nicer and instead of just fixing my order, he put an extra bagel in my bag. Thank you I'll be back. read more

I'll write more later but this is an atrocity to pay money for a flatbread pork sandwich and get so little meat that U cannot taste it or see it barely! My hubby brought this to the attention of the manager in duty & they told us that this "teensy Weensy"..."itty bitty" tiny bit of Pork put on this sandwich is the correct amount! But I will say that the manager offered to make another sandwich this time, for my husband.. So I am just forewarning the hungry traveler! Don't get this if u want any meat for your meal inside of your sandwich!! Otherwise the good does taste good and it's pretty clean. The manager and clerk were kind as well! read more

Panera Bread - One teeny tiny piece of PIRK in the CORNITAS pork flat bread sandwich!! Not worth the money at all!! - Sandwiches Near Me - Livonia, Michigan

chickensoup was cold and flavorless. baquette was cold. Butter packets covered with sticky substance. silverware was dirty.

I normally like Panera Bread (and have been to this location a few times), but was extremely disappointed this evening. Don't get me wrong, the cashier was super friendly and provided great service. The food however was an eye sore. I ordered my usual Bacon Turkey Bravo sandwich. Because I got my sandwich to go, I didn't realize the condition of it until I got home. I would say that the normal thickness of the bread is half an inch. The bread I got was pita bread thin. The lettuce was wilting, and see through old. What was supposed to be strips of bacon was bacon bits leftover from a salad. The kicker was a sharpie sized pickle spear that was entwined in what I would guess is boiled parsley. (I was so disgusted that I threw it out before I thought to take a photo of it.) I can think of so many other things I rather eat for $9.50. For the cost of 1 sandwich you would be more satisfied eating Pho, Chipotle, Costco pizza, sushi, Red Robin, Einstein Bagel, etc. read more

Panera Bread - Eye sore of the Bacon Turkey Bravo sandwich. - Sandwiches Near Me - Livonia, Michigan

I come to this Panera every Friday morning (it's on the way to drop my daughter off at daycare). Often they are missing things from my order. However this morning I was really grossed out to find flies in my green tea...not sure how many I sucked up before I noticed. It's a bummer being a very loyal Panera goer. I know my drink was "free" because I'm part of the Sip Club, but damn, that's gross! read more

Panera Bread - Papaya green tea - Sandwiches Near Me - Livonia, Michigan

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I've never had any issues at a Panera before. until this location opened. It's consistently an issue and not going back. I've ordered delivery from them 5 times. 3 of those times they messed up the order. I've had 2/3 of my drive through orders wrong and somehow they've even messed up most my in store orders. This seems to be a common issue at this location from the reviews. Update 5/18/19 Ordered a egg and cheese brioche via rapid pickup...they didn't even place the whole sandwich in the box, smashed the egg that was sticking halfway outside of the box. The yolk was all over the bag and other items. They literally handed the bag to me as they finished it, meaning the person saw this happen, didn't care, put it in the bag, then gave it to me. Every...damn...time. read more

I frequently buy loaves of Tomato Basil from Panera - Probably most from the one on Haggerty, but others as well. This location's is off... It's too dense, like tougher as if it was overworked, maybe? And the flavor tastes off, as if it's over seasoned or something, and the top is always overdone. Corporate, they need a tomato basil refresher class. There is not even a survey or corporate number to call on the receipt to tell them. It just says tell the manager.... Well, I'm already home and I'm not going back. Also, this Panera is smaller than a lot of Paneras, and the mojo is not as good. The Haggerty one by 8 mile & Target is nearby and way better. My daughter did enjoy her baked brownie treat. It tried a bite and it was delicious. read more

This Panera has completely gone downhill since changing locations. We normally get breakfast to go here. By the time we arrive it should be done or close to being done (half our order is muffins, super easy). We keep finding that our order is not complete when we arrive and staff is falling behind. This was not the case at their previous location down the road. Today was the icing on the cake. Lately we have held on our tongues on things like wait time or using the bare amount of ingredients. Today I did an online order which included a soufflé. My husband went to pick it up. 20 minutes after we arrived they tell him they don't have it. 20 minutes! So for some reason they couldn't say something sooner? I don't like the other soufflés so I had to opt for one of their mediocre sandwiches. I'm not sure if they need to hire more staff or what. I never really write 1 star reviews but even though this is our closest Panera we will now be opting to go to another location from now on. read more

Literally the slowest Panera drive through I have ever been too. that is easily overlooked. However, when I got my lunch and brought it to my office to eat my you pick two....the soup I ordered was barely even enough for my lunch. Not even half of the cup was full of soup. With that being said, literally the WORST panera I have ever been too. Just go to another one or just go to another place to eat nearby. read more

Panera Bread - My soup upon opening the container. Looks like some soup is missing. What a disappointing experience here. - Sandwiches Near Me - Livonia, Michigan

I really try to avoid leaving 1 star reviews. A quick glance at my rating record will demonstrate this. However, this Panera is among the worst places I've ever eaten. I work for a large company nearby and order delivery from here nearly every weekday. Two weeks ago, the driver took an hour-and-a-half to deliver the order because, "two people called off." I sympathize, but this should not be felt on the customer's end. No one called to say the order was running late, nor was there an attempt made to make it right. The driver acted as if he was annoyed I even asked about it. This is just one issue. Nearly every day I order something, they don't include the whole order. If I order two diet pepsis and they only have one left in stock, they'll just give me one diet and one regular. Many times, they won't put napkins in the bag. Other times, they won't put a spoon in (for soup). At least once a week, they'll just throw around the bag, resulting in soup being overturned in the bag and spilling out of the container. Yesterday, they didn't even bring my two pops (which was the third time they didn't bring me the pops I ordered - not even the wrong pop. Literally just didn't bring them). When I try to call the location, it routes me to an automated phoneline that reroutes you to a switchboard offsite. If you ask to talk with a manager, they will route your call, but more often than not, I just get a voicemail for the manager on duty. If you call and ask to be routed to a person who can take a phone order just so you can actually talk to someone at the restaurant, they'll send you to the same manager's number and, subsequently, their voicemail. Here's the really bad part. last week, when they didn't bring me my pops, I kept calling back until the manager finally answered (didn't feel like just leaving a voicemail and being ignored). He said he'd send someone to bring my pops out to me. I told him I'd like to be compensated for the issue (and the reoccurring service problems). He put me on hold for ten minutes before returning to say, "I'll give you a free pick two, but I can't send the voucher with the delivery person because we're out of vouchers. Just come by and tell the cashier that [manager's name] said I could have a free pick two for the trouble." This was a Friday. I come in on Monday for lunch, tell the cashier what the manager told me to say, and she responded with, "Um, he didn't write that down for us." Oh, so back to the two pops not arriving. The manager dispatches the driver to bring me my two diet Pepsi cans. When the driver gets there (40 mintues later - I had to stay after at the office), he has two fountain drinks of regular Pepsi. Not the cans. Not diet Pepsi. Regular fountain Pepsi's diluted due to being half-ice. I call back and get the manager's voicemail. My company gets their food catered from this location. I have talked with the director of purchasing, and we will no longer order catered meals for business meetings from this location. They are horrible. Don't support this Panera. They don't learn anything. read more

I would give the rate of 0 stars but I have to give at least 1. I have used them a few times for work and they are always late and missing items. Someone suggested using ezcater for catering. So I did thinking they would be the ones to make sure the order was correct and delivered on time. Wrong - I had a customer meeting with 40 people and the lunch order was 50 minutes late. NEVER again will I use this Panera Bread read more

I'm sad I have to write this, but my experience at this location has gone downhill. Twice in a row, I have had a carry out order get messed up. The first time, my side was missing. Someone completely forgot to put it in the bag. The second time, I got a different salad than what I ordered. I still like Panera for what it is, but that has made me start to think about other healthy options. If I'm going to pay as much as they charge for a sandwich and salad for lunch, I want my order to be right. read more

I lovee coming here on my lunch breaks during class and whenever I'm in the area. Everything is always super delicious and is always right! My go-to meal is the roasted turkey avacado blt.. omg it's an instant serotonin booster. Gotta love their iced chai tea latte that have the perfect amount of flavor and not too watered down like the ones at Starbucks. I tried the strawberry banana smoothie today and it was great:) The girls at the window are always so nice and friendly, keep it up! read more

Brought in a group of 15 people with little notice. Service was prompt, employees were polite and they were organized in the kitchen. Loved our experience here! Thanks, Livonia Panera!!! read more

Panera Bread - Sandwiches Near Me - Livonia, Michigan

I tried to order a Breakfast Soufflé this past Sunday morning at 9 am...Not only were they out of them, there were none in the oven and when I asked Manager Kim how long it would take, she told me over 30 minutes. It is Sunday morning? Not friendly and not prepared. read more

just leaving this because i think you guys need to change your spoons. first bite i took of my soup i cut my lip from how sharp the edges were. i had to just stop using it altogether because it just hurt to use read more

Disappointed. I've ordered the Strawberry Poppyseed with chicken salad from Panera at least twice a week during the last month or so. Usually I order curbside pickup or delivery. Yesterday 8/26 I ordered the Strawberry Poppyseed with chicken salad at the drive through window at the 6 mile location. When I got home I discovered my salad was missing the chicken, the blueberries and the pecans. This is the second time this location sold me a salad with missing ingredients. The first time I called and they made it right. This time I didn't bother to call. I will not buy from this location again. read more

What a joke! I went thru the drive thru and ordered a STRAWBERRY Poppyseed chicken salad only to get home and there was no oranges and no strawberries! my husband got a sandwich and we also got two drinks and it was $41.00! Never again will I go this location. Of course the location at 5 & Beck didn't give me any dressing with my salad! what has happened to Panera????? read more

This is the closest Panera to my house and has been recently built. I came in on a Friday night. I ordered my favorite sandwich-Frontego chicken on Asiago. They were out of asiago-which was fine, because it was about 7:30pm. I ordered my food and planned on eating in. I was given a pager and I sat down. It was hard to find a clean place to sit. The tables were not wiped down-there was a lot of crumbs on every table I wanted to sit at. I gave up and wiped crumbs and sat down. After about 10 minutes my pager never went off and I walked to where the sandwiches come out and there was my sandwich sitting there. I asked if I could take it and they nodded yes. I guess I'm confused what the purpose of the pager is for if it is not going to go off? Also, they never called my name, either. My food was good, which is why I gave 2 stars, but as I said the restaurant was dirty. The parking lot was not designed well. One of the parking lot entrances is awkward. read more