So before I say anything else about the establishment, the food and the drinks are on point and almost everything else is great and also this is somewhere I would go for a relaxing time with family once I'm served, but that's where the benefits end. Having been to this place a few times before because it's close to where I live, I tried to ignore the rather bad service I received almost every time I went. But after this particular incident, there's no going past it now. The service here is pretty bad and lacks any human element. I forgot to change my order and request a baguette instead of chips, so I asked nicely to have it changed since I forgot. The lady did just that but didn't look at me for even a moment and wouldn't respond when I said thanks. It's for that reason I'm going to avoid this location as much as I reasonably can. I am going to another location unless I'm stuck in Chesterfield for whatever reason. read more

Beyond poor service, if you would waste your time go to this location. The food preparation team are off of the short bus apparently they don't know the difference between broth and soup. This location is why I do not patronize Panera bread. Oh and the manager is incompetent!!!!! read more

Ordered online, requested my bagel be cut in half and buttered and also cream cheese. The lazy employee says they don't cut Togo orders . Yes I get home the bagel is cut and the butter isn't on the bagel so it's not melted. The cream cheese was in the side also. When we questioned the lazy worker he said we don't cut Togo orders. (Then why is it an opinion?) also that's not true it was cut and cold by time we got home . Over all I'll NEVER visit this location again. read more

Be careful ordering delivery from here, I ordered a French onion soup with a bread bowl * main thing I wanted* and half a sandwich There was a rolled up piece of paper napkin in my sandwich A long black hair in my soup * my hair is light brown and was pulled up* And they forgot the bread bowl, I called and asked to speak to a manager and felt dismissed If you work hard for your money Go elsewhere Oh and for my French onion, along with their being hair in it, they forgot the cheese !! The best part read more

have been to this location a couple times and have had a great experience both times! restaurant was clean, staff friendly, and food good! orders were made correctly. parking is easy as well. perfect spot to study! read more

I'm not sure what goes on at the Panera but their food is always horrible. They never have ingredients in stock and every sandwich I have ordered has been disgusting. Soggy bread and no ingredients. Half of my sandwich was just chicken and soggy bread. No peppers or avocado. We stopped coming to this place for awhile and decided to give them a second chance. DO NOT WASTE YOUR MONEY. They are lazy and don't care about the quality of what they make. read more

I visit this location among others often. Panera is my guilty pleasure when it comes to food. I don't know how much longer I can say that though. I always get a French baguette for my side. Well, that "side" is a cheap, tough to eat very small piece of bread now. It is so SMALL. I could blame it on a one time issue but this is the only Panera that gives me small pieces of the baguette. Management must not care at this location? The bagels I swear are getting thinner and smaller. Lastly every time I get a sandwich, the bread tastes old and just like the baguette, hard to eat. read more

Food was pretty good. Great deals if you use the app. Restrooms in a complete disarray. Definitely needs some repairs. Dining room really needs to be cleaned more consistently so you can actually sit at a somewhat clean table. read more

Every single time I order here something is wrong. Usually they forget my sandwich or have bad lettuce. Food looks great today just can't give out silverware. Went through the drive thru. Maybe teach your staff to put forks, spoons, napkins and a straw with your customers orders. How am I suppose to eat a salad or soup with my hands ??? read more

I don't like rating this place so low because the employees were actually really nice which is a surprise these days. Every table in the whole place was dirty. You may need more employees. The food was good. read more

Tuesday is Bagel Day. Bought a Baker's Dozen in the early morning. Every single bagel was stale. Seriously? Who sells day-old bagels? To add insult to injury, they shorted me one. Scratch this location off your list. read more

This service here was utterly useless i may well have walked back there ordered my own food and made it myself. it took over 5 minutes for someone to take my order and over 25 for it to come out. the food was very poor and didn't taste up to par. i wouldn't come back here if i was paid to. read more

My friend and I came here yesterday morning to sit down and talk and catch up. The last time I was at a Panera Bread was probably over 10 years ago. My friend ordered a soufflé and a muffin top while I opted for a egg white sandwich. We both ordered a Pepsi to drink. The ice machine was broken in the lobby and the cashier made a big deal how she had to go into the back to get our drinks. I'm sorry to inconvenience you.. I was handed a pager to know when my sandwich would be ready so I can go pick it up. I retrieved my sandwich and had no idea where to put my buzzing pager since nobody was around so I just left it on the counter. My sandwich was less than impressive. Had brown avocado and no flavor. I guess I just had higher hopes. Tables stayed dirty during our visit. Wasn't busy so we didn't feel rushed to finish our conversation and food A couple days ago I signed up for their rewards program and have been unable to log in. Email and password don't work and says my account doesn't exists. Yet when I go to make a new account, says that email already exists. Waste of my time. read more

This was only my second time at this Panera and I used the drive through. The drive through is funky. The Panera is in the corner of the building which has for other stores in it, strip mall. In order to get to the actual speaker one has to drive all the way around to the back side. Then the window is about 40 feet from the speaker. We ordered two bagels (cinnamon crunch), toasted with cream cheese. read more

My all time favorite place to get a nice warm meal on a chilly winter day. This time I decided to throw a curve ball and order something I haven't had in years. That just happened to be the ham sandwich! It was FANTASTIC! I decided to bring my granddaughter since we were shopping all day long and she loved it as well! The staff were incredible! Our food was done before I could count to twenty (granted English isn't my first language) but it was speedy quick! We were on a budget today, so we couldn't get a yummy dessert, but it'll be a must for our next visit. I almost forgot to mention, the ample supply of napkins they have. I've discovered in my older age I tend to drop my food more, luckily they never ran out of napkins. They also have wonderful 10x18" boxes and 3x10" bags to store all your yummy leftovers. Sadly, there is no to-go-bowls so I had to resort to the bag for my soup. Goodness me if I take a hard turn driving home. Overall, my granddaughter and I highly recommend this place! Ps. The bathrooms were VERY clean. I am thoroughly impressed. You can tell the staff cares about cleanliness. There was not a crumb on my table! read more

Just got my order and extremely disappointed. Ordered 2 breakfast sandwiches on Asiago bagels and this is what I got. read more

Panera Bread - Burnt I strip of bacon Wrong bread 20 bucks - Sandwiches Near Me - Chesterfield, Michigan

This Panera has the most ridiculous drive-thru set up. You literally have to circle around the entire strip, which is 6 businesses, just to get to the back where you can start to circle back up to the Panera where the menu and speaker is located. It's hands down the dumbest thing ever. 2 cats in front of me and it still took over 10 minutes just to get my large hazelnut coffee. I told the employee 2 Splenda/1 cream and she repeated back to me "what size coffee?? And 2 creams and 1 Splenda?" Ugh. I don't have high hopes for my correct order. They have patio seating outside. The inside is large with ample seating. 12 minutes later and I'm still waiting for my coffee. Sign up for the Coffee Subscription and get the 1st three months for Free! I keep canceling at the end of my promotion and resigning up just so I can keep drinking Free coffee, iced coffee and hot ice. I'm currently on my 6th month of Free coffee and just resigned up, so I'll be getting 9 month FREE! My coffee taste just ok, not very hot. read more

Panera Bread - Grabbing a FREE hazelnut coffee - Sandwiches Near Me - Chesterfield, Michigan

I eat at a Panera probably 2-3 times a week for the past year - in Troy, Rochester Hills, and Shelby. There definitely seems to be a clear standard and this particular Panera falls short of that standard. I eat primarily salads, because I think Panera has some of the best salad recipes around. I almost always do rapid pickup, so I can see if i'm being skimped on or if its a truely a whole salad. This is the ONLY panera where you will see what is supposed to be a "whole salad" only filled 1/2 to 3/4 full. I don't pay $9-10 for a whole salad to be half full, otherwise I'd order a half salad. Sandwich wise we havent been wronged yet. Overall, if you're thinking about going to a panera, go to a different one. If you have to eat here, only get a sandwich and avoid the salads unless you're okay with getting gipped. read more

I'm not sure if they got new management or what happened but it was the best experience in a Panera ever!! The manager was helping everyone bring their food to their table and couldn't apologize enough for my souffle not being available at lunch time I didn't know it was only a breakfast item. He followed me into the parking lot and gave me two free cookies!! I hope they keep it up!!! read more

Popped in here to kick back for a bit before a meeting since I'm out a ways. I ordered a bowl of their bistro onion soup and a half ham and sheers sandwich. The sandwich was actually really good. Not sure if it was the type of mustard or cheese but it had a pop of flavor. Not your typical plain ham and cheese. The soup was Luke warm. I like hot soup. The lace seemed clean and it was quiet when I came in and there was someone on floor cleaning and putting everything in order. Everything seemed to be stocked well. read more

Panera Bread - Sandwiches Near Me - Chesterfield, Michigan

I have never been to Panera Bread before. Shut up!!! No, you!!! Sorry, disassociative disorder moment. Ugh!!!! Anyway, what a pleasant surprise. It was cozy by a fireplace, comfortable seating, clean. I liked the people behind the counter and I enjoyed the folks eating around me. Several students studying. A nice atmosphere. Shhhh...what???!!! Anyway, I'll be back myself soon. read more

Stopped in this morning for my favorite ham & swiss on an asiago bagel. Was told they no longer serve meat other than turkey or chicken. I already eat those for lunch and dinner. Don't want them for breakfast! I guess you bacon eaters are outa luck, too. I guess if COVID didn't ruin their business, they are now out to drive themselves into oblivion. Bet this decision cuts business in 1/2. I won't be returning read more

Prices are high, options are limited...if you like turkey sandwiches then this place is for you. A few years ago they took away my favorite sandwich and the portions have consistently gotten smaller for the price you pay. I year for the old Panera bread. read more

Oh my goodness idk how a "supposed" quality semi fast food establishment can muck up orders as well as this Panera can but it's top notch for screwing up your dining experience!!! Like # 1 LISTEN, # 2 Make the order properly, and # 3 if there is a mistake with the order perhaps try to make the patron feel better by compensation if their wasted time and much frustration!!! read more

Need to have a more accurate time Frame for pick up/delivery. Panera is blaming the delivery companies. Delivery companies are stating they are working on the issue. Regardless if this has been an ongoing issue. Both parties need to work on it to deliver better customer experience. There are several workers who wear a mask but it is not covering their nose? What's the point of this? Just don't wear a mask. All businesses are short staffed. If that is the case place a sign on the door and drive thru. Which will give the customer a better idea of how long the wait is. read more

Waited 30mins for my food the skipped my Oder and never made it then had to wait 10 mins to get my refund this is the second time this has happen down go to this location go to the hall road store read more

My most favorite place to order from when I don't want to cook. And they deliver!!!! Love love love their soups, especially their chicken noodle and their autumn squash soups. Their sandwiches are tasty, and made how you like it, and their dinner bowls are outstanding. Their new blossoms are really flaky and delicious for a dessert treat. When you go in the available drink options are great too. Always clean and friendly too Just can't say enough of my Chesterfield Panera. In my opinion. read more

This place just does not get it they have always got cold coffee the tables are filthy and the managers just do not care. If they could get it together it could really be a nice place but no one cares and I do not see it getting better it just keeps getting worse read more

Went through the drive thru and they forgot our sandwich. Called and spoke to the manager about it and was told to come in to pick up the sandwich. After coming back in, they forget the sandwich AGAIN. 3rd time. Starting to think this place purposely skimps you. Just a thought. read more

During the covid epidemic I found a dead bug in my modern Greek salad. Really gives you confidence that your good is prepared in a clean manner during this time. Never will be back. read more

$8 for a cup of soup and an ice tea! Plus I had use the kiosk because there was nobody at the ordering counter. If you are going to make me do all the work at least charge less. It used to be one of my favorite lunch spots but their lack of customer service and extreme price gouging, is making it easy to choose to spend my hard earned money elsewhere. read more

They did not have any bread, no baguettes, no bagels, no bread bowls. Nothing! It's Panera bread. How do you run out of that ??? Unhappy. If I could leave zero starts I totally would!! read more

This is my second and LAST visit to this Panera location. Today, I ordered the chicken soup. As I walked back to find a clean booth, there wasn't one in the store. The floor was dirty and littered with food, napkins, wrappers, and straws (too mention a few things). When I received my soup, the broth was a grey color and the noodles were all broken up, like they had been stirred forever in the bottom of the pot. I asked the girl behind the counter, and she said that's the way it comes out. Now, I know that's not true, since I've had it many times at other Panera locations. If there is management at this store, they need to step up and hire some responsible teens and/or adults. I didn't see anyone over 20 working here, and all they were doing was fooling around. The concept is only as good as the people carrying it out. No one here cares! read more

Meh. Ridiculously expensive for Subway Gourmet. Took my two girls there for lunch. Two Mac and cheeses, two drinks, and a broccoli soup. 25$. Personally I've never been impressed with their sandwiches either, not for the price point. The food is ok, but definitely far to pricey. read more

Green Goddess Cobb is DELICIOUS. I love avocado. Everything is always fresh and tasty.

Ordered a catered luncheon online. Stacy called me a day early to confirm my order. I picked it up the next day. Stacy even helped carry everything to my car! Everyone liked the food. The order was correct and was more than enough. Thank you! read more

After coming here about 3 times in the past week to fill my Panera addiction .... I must say I can only give this location 3 stars. Why, you ask? It's the food and convenient location that keeps me coming back .... not the service. The employes here are either friendly or act like they dislike their job. There honestly isn't much in between. The place itself *looks* clean but the tables are often dusty and filled with trash from those who were seated prior. Like I mentioned before, I've been here about 3 times in a week and it's the same issue. Tables aren't clean, people are upset, and no workers seem to be around to tidy up the place. Naturally, this is a place that is frequently busy in the morning and evening hours, as they do sell a lot of delicious breakfast and dinner options. However, this is not an excuse for anything. If they're understaffed often, hiring some new bodies never hurt! On two occasions the employee didn't know how to work my My Panera, despite the fact I have used it before and had the hard handy. Instead of trying to find a helpful employee, she gave me attitude and threw the card back at me. As for the food I highly recommend the poppyseed salad with chicken and fruit. Very filling and healthy for you as well! The pick two deal is also filling enough for two meals. The sandwiches are fairly good as well. If you're not a onion or tomato fan, I suggest letting them know ahead of time so there's not a problem when your order is complete. The food really is what hits the spot and keeps you coming back! read more

I am all about saving money and not being wasteful, however, this Panera went to far to the cheap side. They took away the sign to display the food price at the pick-up window. Thought that was a good idea but shocked when they told me lunch for 3 ladies was $26.00 After I pulled up to the window and the order was ready. Add insult to injury, they put the order in a bag that was too thin and packed too tight which resulted in a torn bag before I got in the house. Was the food ok....yes it was ok. But they put 3/4 of the tuna salad on half of the bread and a dab on the other half. Of course, I happened to eat the full half before I realized the shortage on the 2nd half but it did have lettuce which the 1st half didn't. I have a feeling they have a new manager who is all about cost not customer service. read more

I feel compelled to update my last review. While I feel like the staffing is still an issue they seem to have another problem. My co-worker and I used to consistently go to this location at least once a week if not more. What we have noticed is the lack of cleanliness. The table is always dirty and overall it just doesn't feel clean. When you pair that with the staffing issues it just no longer makes sense to go there. While their food is still very tasty my co-worker and I have found a few more options on our splurge day. But like the little optimists that we are we occasionally go back in hopes of a clean restaurant. After our last visit it will be awhile before we are back. I recommend when you go there to get some extra napkins and water so you are able to clean your table and chairs before you eat. read more

This is one of the best restaurants I have ever been to. The service is amazing, the food is always good, and the lemonade is absolutely DELICIOUS! :). Although, this one time when my mom ordered me a meal here in the drive thru, consisting of, Mac&Cheese, bread, and chips, the employee at the drive thru forgot one very important thing... the BREAD!!! This restaurant is called "Panera Bread", and there is bread with nearly every meal, yet, they forgot the BREAD!!! I was only slightly disappointed, but other than that, I would 100% recommend this restaurant. read more