Ghetto!!! Espresso machine been down almost 2 months! Idk how their surviving being open with all the other issues

I've literally given them NUMEROUS chances but this is ridiculous. Why would you give this to customers? If you wouldn't eat it why would you serve it? SMH I'm so disappointed. You've lost a loyal customer read more

Panera Bread - Sandwiches Near Me - Charlotte, North Carolina

Love me some Panera and this location seems to maintain a higher standard than other locations. Use the mobile app and your rewards when ordering to score free coupons and menu items. I get random free bakery items all the time through my account. I always order through the app to save time. Favorite two things on the menu are the spicy Thai chicken salad with extra peanut sauce and the French onion soup. (Not to mention their amazing bread that goes well with everything!) also tries their cinnamon crunch bagel this morning with no cream cheese and it tastes like a delicious dessert treat. We get Panera at work a lot and there's always something on the menu for everyone's taste. Yes it's a chain. But yes, this location is better than most. read more

Great service. Good is excellent as are the prices. Great place to eat and to relax ok

Another solid Panera (aka St. Louis Bread Co!) Love the drink station where you can get that wonderful berry tea, or iced coffee, or sweet tea, or water, or some of those HFCS Sodas. Love the atmosphere and how they now bring the food to you instead of the old way we used to wait like cows at the feed troff awkwardly watching our food being prepared. I wonder if it was the public who suggested this change or rather the staff from all the strange people staring at them the whole time. I vote the later. Anyway food is great, always fresh, and I feel better about myself after eating there. Honestly how many places can you say that about?? McD's? Pizza? yeah right! only at Panera can this be possible. Ok maybe at your vegan salad juice bar that you bicycled ten miles to on your way to yoga class at 6am before your work at the health food store. Yeah maybe that place too. Wait this is a review about Panera... yeah so food is top notch and I always order from the actual human and not those antisocial iPads they've now installed. boo!! paneara! bad choice. Keep it human, screw technology. Well except for that mysterious table food sonar delivery thing, thats cool, keep that. Eat more Panera and now its time for more berry tea!... read more

Headed up to the Northlake area on a Sunday morning, we wanted something delicious & quick for breakfast. We wanted a bagel & coffee, so we decided on Panera. I changed my mind as soon as we got there however, & wanted a hot breakfast sandwich. Bacon, egg, & cheese sandwich it is! I also decided on a Caramel Latte (think Caramel Macchiato from Starbucks). My boyfriend got the steak, egg white, & cheese sandwich & a smoothie. I'm very please with the size of this location. It's a bit bigger than the ones I normally go to. As others mentioned, there's a good bit of parking options, but when the other stores are open, you might have an issue. The restaurant itself is clean & the employees are friendly. It did take quite a bit of time (for some reason) to get our meal, but when we did, everything was hot & fresh. Other notes: Free wi-fi & calorie counter on the menu. read more

I eat lunch at Panera when I travel. Usually good service, but today the cashier did not give me a choice of bread for my sandwich (guess she decided what was best). The tuna salad was good. The ladies bathroom was rather disgusting. read more

The food is usually very good but they are consistently late with promised times. I frequently order ahead (usually a half hour prior but sometimes an hour ahead of time). And I always have to wait. Currently as I am typing this review we are on 10 plus minutes past. If this would be a pay after you done establishment, I would probably be leaving to go to a drive through. Please get your act together read more

My Experience today was amazing! I called to Panera to place my order and I had a credit so I spoke with Deanna who was very nice. she looked for my credit but could not find it. I was upset so she said I will take care of it. As she was taking my order, her computer went down so she had to write down my order (which was complicated btw.) still she had so much patience with me. she helped me out with having it delivered to my office and I just had to pay delivery fee. Thanks Deanna! :) Amazing Customer service!!!! read more

For a place that has a hipster & healthy vibe this place is about as unhealthy as fast food gets. Food is still good but the sodium level in a half turkey sandwich and chicken noodle soup will blow out a day by itself. The order kiosks are nice but they are missing some odd options, I could add cucumber to a sandwich but not a salad? I've also learned to leave off salt & pepper after I had half a shaker of each dumped on my food. Other than that parking isn't that bad for the area, the people are nice and tables are clean. If they made more food fresh instead of trucking it in and upped the quality to something more than heating up a can of progresso I'd go more but as it is you're paying a premium for literally the same thing you could make at home with little effort. read more

Panera Bread - Turkey sandwich with chicken noodle soup. - Sandwiches Near Me - Charlotte, North Carolina

I love the pick 2 but I really need them to bring back the double chocolate cookie. It was realllly good!!!

This location was not as busy as other Panera's that I've been too. Had the Spinach salad and had them add chicken and it was terrible. VERY salty and it had chunks eggs, bacon bits, and mushrooms. I couldn't take all that in one salad. Needless to say I didn't finish it. read more

I wanted something healthy and fresh to eat. Panera Bread had many options for me to choose from. It has been a very long time since I have visited Panera Bread and this location was the one I always visited. I ordered the spinach power salad and the turkey chili and they both hit the spot. The food tasted fresh and flavorful. I never have bacon with my food (unless it is breakfast) but the bacon in the salad gave me a fresh look at salads that I prepare at home. These are some of the healthier selections and I was glad to have them. I will now renew my visits to Panera Bread since I know they have more locations throughout the area. I could go with a lower price, but sometimes you just have to pay for what you want. I also ran into a long-time friend in the restaurant; that was nice. Oh, and the service was great! read more

Panera Bread - bread slicing machine - Sandwiches Near Me - Charlotte, North Carolina

Panera Bread is a chain, yes. But a good kind of chain. High quality stuff that you're gonna find at the same level of goodness no matter which Panera you visit. This one though, just so happens to be pretty close to my house. It is the closest Panera in fact. Walking distance. I can make a weekend day of a walk to the nearby shopping rounded off with a lunch stop here. Or, my preferred timing, a morning trip before work to grab a few flatbread sandwiches for the road. Maybe it's a seasonal thing, but currently the turkey-cranberry flatbread is not on the menu. I miss it dearly. Other favorites include just about any of their soups, the pick 2 menu option, the fact that an apple is a side item choice and the wide selection of different drinks that include tea in their name. The environment at this spot could use a little work. Perhaps they need a bigger building? The inside feels cramped. Since so many people love Panera, the tables are often packed. Church groups, study groups, like minded locals, you name it! Free WiFi is basically a big deal these days and Panera delivers. WiFi I mean. But food too. read more

Probably the worst Panera I have ever eaten at. I always get the smokehouse chicken sandwich. The chicken is usually pretty decent. This location seems rather careless. I got two giant slices of chicken skin/ chicken fat that was a half inch thick. Absolutely revolting. Of course I'm too shy to ask for a refund and I didn't even want a new sandwich at that point. Appetite gone. read more

Panera Bread - Sandwiches Near Me - Charlotte, North Carolina

I've never had an issue with a Panera. Then I ordered delivery. For the most part, it was fine. However, in my You Pick Two, this was supposed to be one of their Chicken Avocado sandwiches. I opened the bread and inside was this. I understand this isn't a fancy restaurant but this is barely a sandwich. It's not worth $6 I paid for it. I also ordered a 4-cookie dessert - which again was fine. But the delivery driver told me they contacted me to tell me a certain cookie was out of stock. And they didn't. Just lying to me like that left a bad taste in my mouth. I've yet to hear from customer service so I'm leaving the review instead - for whatever that matters. But I expect a refund or some means of communication because it's unacceptable. This isn't Burger King read more

Panera Bread - Sandwiches Near Me - Charlotte, North Carolina

This Panera is pretty consistent. They can be a little slow. During the months where I get a free bagel every day, there have been times when it took 10 mins. to put a bagel in a bag. Aside from that, Panera has consistently good food at decent prices. The service here is acceptable and I've never had any major problems. My favorites on the menu are the potato soup and the chicken Caesar salad. read more

I used to work at this location and have been extremely disappointed with how I have been treated even as a customer , I went here a week or so ago and since I now work in a public environment where shootings do occur I got greeted by the GM(Anna) by her saying oh hey I'm surprised you haven't died yet.... It wasn't at all professional and s read more

I work for a local business and often need to order food or catering. Ordering from this Panera is always painful. My order today never came although I was charged and the order is showing as delivered. Called multiple times and no one answer s the phone to assist. read more

Didn't have the full menu Ava. Somewhat rude staff. Bread for sandwich and the side for a pick 2 was hard as a rock.

Ordered a Caesar salad and added red onions- salad comes and has tomato instead of onions. No big deal I was hungry and it wasn't worth waiting for another salad- I've been picking tomatoes out of food my whole life lol. The food runner noticed the tomato on a napkin and asked if something was wrong with it and I told him- I asked for onion and got tomato. He offered another salad and I was already over halfway done and was full so I said no need for that, again not a big deal. The reason for my 5 stars is he took the time to go to the bakery area and bring me over a dessert for my troubles. That's great customer service- even though I was completely content without it. I see so many reviews where the order gets slightly wrong and people lose their minds and bash a restaurant. There's bigger things wrong in this world than tomatoes on my salad. read more

Been to Panera's plenty of time. Love there tortellini alfredo! I've always been a fan of chai tea but somehow I've never ordered it from them. Oh my gosh y'all! It's pretty dang good. It's not easy to find good chai at a chain restaurant. When I'm in a pinch and need my fix I'll know where I'll be going from now on. read more

the food is amazing. the food makes me feel healthy & full. i do enjoy spending my time here to study & get a bite to eat. the service is fast. very kind workers. the workers are friendly. highly reccomend this place as well as this location. read more

Do not order delivery from the Northlake (Charlotte, NC) Panera. We keep getting incomplete delivery orders and I suspect the drivers are pilfering from the bags. Also, during this time of Covid-19 the baguette pieces were thrown into the open brown bag (the large one with the handles) on top of the other item in the bag. These are unwrapped baguette pieces. Those went into the trash as one sneeze from the driver would contaminate them (not pleasant to think about). They need to change how they are doing things at this location with delivery. We've been burned too many times so we are done here. read more

Curbside to go and didn't check it. Got home to dine, but found hair blatantly visible on and in the food. read more

Panera Bread - Hey, thanks for sending my husband out the door with this disgusting display of sabotage! I'll be bringing this back to you tomorrow - Sandwiches Near Me - Charlotte, North Carolina

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This Panera did what I wanted it to do. These are the scores and explanations. Main Course: 5/5: I had the large Mac and cheese for dinner. It was everything I had hoped for and more. Perfectly cooked shells in a very creamy cheese sauce provided for the great dish I enjoyed. Dessert: 4/5: I had the candy cookie for dessert, and my friend had the chocolate chip cookie. They were the perfect cooked with golden brown around the side and a nice flexible but cook center. It felt like there was an overly amount of candy in the candy cookie and chocolate in the chocolate cookie maybe next time make it a candy cookie not a cookie candy. Wait Staff/ Prices: 4/5: The wait staff was incredibly fast, and tended to our needs. The only reason this is not five stars is the obscene prices that we had to pay for this meal. It's mac & cheese, not filet mignon. Why am I paying nine dollars for a simple dish I could make it home? It's getting Four because it was delicious, not because it was cheap. read more

I don't know where to begin. I placed an order and waited over 20 minutes for two egg sandwiches to go. It seemed a little chaotic so I asked the manager, who was standing at the window, if my order was correct. He assured me it was. I got out to the car and nope, not correct Went back inside and explained situation. He said he was making me a new sandwich immediately. Well he started to and then walked away and did something else. After waiting for 15 minutes for replacement, I mentioned to the manager I had been there over 30 minutes and he said "oh ok" then he offered me 6 free bagels. Super nice gesture. He handed me a bag (assuming it was the free bagels). I waited another 5 minutes for my sandwich. When I got to the car, my sandwich was still wrong and with the bagels, was someone else's to go order...didn't notice til after we had driven away. Sheet confusion and chaos read more

Despite the fact that 9 out of 10 times they get my order wrong, I'm still a fan of this Panera. The staff are kind, the tables are always clean, and the food quality is usually super fresh. During lunchtime, this place is packed and can be relatively difficult to find seating so beware! read more

For the love of all that is hipster! Get your life together! Clean this place up! Sunday 12:00 pm. Trash full! Plate tubs full! Food on the floor under several tables! Just plain gross!!!!! This is NOT business lunch hour!! I would expect a little lag on a busy time when you are pressing through several people! It was a casual Sunday most tables were empty! Staff up! And if that's not the problem.... retrain! It's a chain store! I went there because I expected a level of quality and cleanliness! When I see a messy dining room.... I can't help but question the cleanliness in the kitchen ((ewww)) read more

They are not cleaning tables between guests. I'd recommend to go. The rapid pickup is great.

This location is great at expiditing the ordering line. When it gets really busy, they even have an employee work through the line directing people to registers. This location has the DIY registers, too. However, they're a little confusing so if you're not sure of what you want or haven't used them before, just stay in line; it moves quickly. The training manager has been there the last few times I was in. She's very nice and patient. There are plenty of tables and outside seating. Staff are quick to clean tables. There's a fire place for the winter and their coffee is rotated out regularly. Lots of people do lunch meetings here or study sessions. All around great. read more

I have been a member of Panera Bread for many years, holding a member card yielding food perks. I have dined in, ordered take-out and purchased gift cards. The December incentive of an in-store $50 gift card purchase to receive a $10 bonus card was inviting. I entered the Whitehall store at 6:36:46pm, December 14 and in addition to purchasing my dinner, paying it forward to the customer behind me, I took advantage of the gift card incentive. The cashier, Shenika could not process the transaction and sought her manager's assistance. Once the transaction was completed I was instructed to retain my receipt because the $10.00 bonus card was not showing any amount. Apparently, the bonus card would be valid January 1, 2018. December 30, I gave my son the $50.00 gift card to purchase his dinner. To my chagrin, my son called me stating that the card was void of funds. The manager, Jay told my son to call an 800-customer service number. When my son called me, I retrieved the receipt and called back providing the manager with the date, time, cashier's name, and amount charged on my MasterCard. Jay insisted that I needed to call the 800 number. When I called the 800 number I was told that the "team" responsible for reconciling gift cards do not work on weekends and I would have to wait until Monday or Tuesday for resolution. This is unacceptable--clearly, the payment was made and for whatever reason, the transaction was not properly completed on Panera's side. I lost it, because had I given this card as a gift to someone it would have been even more humiliating. My son was made to wait while being told that the card could not be honored even though the manager was able to pull up the purchase on the POS system. My contention is that with valid proof of purchase, manager ability to confirm said purchase in the POS system, there was no immediate resolution to this customer service debacle. I hope no other customer taking advantage of this holiday incentive experienced similar issues. Customer service is the thread of business and in my opinion, Panera Bread failed miserably in this situation. The manager should have issued a new card with the proof of purchase and then reconciled on Panera's end. As a Panera member, they have ways to track and reach me. I was not leaving the country or planet, so this was a slap. As much as I may favor some Panera products, they can keep their membership and I will not be using Panera for a long time, if ever again. read more

I really enjoyed the customer service. I walked in and was undecided and the cashier was very knowledgeable and made a few recommendations. She made me feel welcome that I came back the very next day hahaha. I love this place , very clean and friendly. read more

Kind of feel bad writing the review because the staff seems nice. It's just ....... the place itself can be a little more clean everything needs to be washed.: bleached maybe the place just looks sticky. Clean tables , windows floors counters .. chairs. Service is also super slow. read more

Since Panera is a franchise, I'm sure we all have the 411 on the food, prices and typical atmosphere. So instead, here are some inside tips to this particular location. While most people refer to the Panera at the mall - it's not IN the mall. It is a free standing building a few parking lots away from the mall. You definitely won't be making a dash from Banana Republic to a "You Pick Two!" Nevertheless, it's a quick car ride away and you do not have to get back on any main roads. Parking is of course free, but on weekends you may need to park a little further than you want. There are other surrounding stores and restaurants nearby (i.e. Olive Garden) so sharing those parking spots is...caring? No, it's annoying but it's rare that I have a problem. The staff at the Northlake location have never disappointed me. I always get my honorary extra pickle without a dirty look. In fact, I usually see smiles. Lesson of the day: great location, friendly staff, clean restaurant but stay away from the peak weekend shopping times if you are needing a quick fix! read more

Not a fan of this Panera's food. It didn't taste fresh, it tasted stale and was at mild temperatures. I ordered the Soba Noodle and Shrimp salad and nothing tasted right and shortly after eating, I became sick. The staff here are nice and friendly but I wouldn't eat their food. read more

I feel the Panera has been progressively going downhill over the past couple years. This particular location has failed me several times. Mostly when I get food to go or choose rapid pick up. Make sure to double check that they got your order correct. My recent incident was that they failed to put sauce on my sandwich... I asked for three different kinds of sauces and I barely got one... read more

Great service and food is yummy. So come fill your tummy. Only complaint is I couldn't connect to their wifi. Will be back. Ole

We go to Panera weekly in the northeast, but this Panera is awesome! The employees are so kind, attentive and charming. Ask for Jake... he's a sweetheart!! read more

Three stars just because they are not consistent at all and because of their delivery policy. It's Panera so the food is pretty good overall. Sometimes, portions look questionable. Sometimes I get huge portions and at times I will get a super small portion of I'm eating in the restaurant. Also, there was a point where I had to double check my pick up order every time down to the fork and spoon because it would be consistently incorrect. The price point is somewhat reasonable. I always get the pick 2 or the pasta meal which is always filling and worth the price. -1 star because I was delivered an incorrect item. I suggested to management that the driver either return with the corrected item and I could return the incorrect item (exchange like other delivery places) or get some type of credit to my account. The manager on duty was not accommodating at all. I could understand if it was a pick-up, but if I get a delivery, what's the point of having to go to the store to have my food made that way I suggested while still having tipped and paid a delivery fee. The inside is typically clean. There are always people working on their laptops and not eating anything, but it doesn't phase me unless there are no open spots which is rare. The layout is kind of odd though. You have to walk and maneuver through tables to get to the register area. I still eat here because they deliver to my home and because of the reward program. I prefer the University location much more. read more