I decided to try this place out today and I was pleasantly surprised. I called to book a 90 minute at 6 pm and I arrived on time and was greeted by a polite and respectful manager. I requested a woman with strong hands and the manager placed me with Lina. The massage started lighter than I expected but once she got warmed up Lina was exceptional. She understands the body and was adept at using her elbows, fists and fingertips strongly without it being painful or uncomfortable. She checked in with me about the pressure throughout the massage and was otherwise quiet and intentional. I appreciated her calm and knowledgeable energy. I specifically asked for more time on the face and scalp, which she accommodated me without any further explanation. The bed and oil were warm and the room, while minimally decorated was clean and comfortable. They allowed me to play my own meditation music which made the experience more relaxing for me. After the massage I paid and there was no pressure to tip, but I was happy to do so as I was more than happy with the service. I was served water and offered tea as well. There are better prices in the area, but for the quality of the location and the massage I think the price was worth it! read more

Pandora Massage - Entry - Massage Near Me - San Francisco, California

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Decent for a same-day booking at a mall massage place. This was my first time here and there were some pros and cons: Pros: - Easy online booking - Clean - Great location/easy parking - Decent massage - The Masseuse was very friendly Cons: - There was no discussion about areas of soreness or that needed attention - The Masseuse left the room twice which I found a disruptive to the experience - She turned off the heater in the room without asking me how I was doing - i'm not a fan of the hard wipe down with the rough towel which you get - the guy at the front does hassle you for 20%. To be fair it's a little confusing because you put a $10 deposit down so what you see is your total is not actually the total. I still found it offputting as did other reviewers. read more

This was a great massage, a bit different than a franchise "massage envy", but in a good way. More Asian-style massage meaning a lot of pressure and deep tissue. I got a 90 minute with full body oil and foot massage for $135, which included hot stones. Rooms were minimalistic but had the necessities. Bed was warm, oil was hot, and so were the stones and towels. Great value. Ask for Frank! read more

I thought I would give this place a try since I run errands in the plaza. First off I booked my appointment online and paid $130 for a 90-min massage with oil. The older man at the desk checked me in and questioned why I paid $130 and not $10. I told him that what's was asked for me to pay in full not a so called deposit he told me. He was upset with me for paying in full because they lose a commision. I told him to talk to the person who manages their website. Its not my issue. Strike 1 I get brought to the massage room. I don't meet my therapist so I can review my areas I needed worked on that I stated online when I made my appointment. The therapist I had was Leo. He was nice upon entering the room and assumed he reviewed my specifications online when I booked online specifically with him from a Yelp review recommendation. I was face down the ENTIRE 90-mins with him going in and out of the room several times for hot stones that I did not ask for and warm wet towels. Strike 2 After 90-minutes Leo tells me I need 2 hour massage which I figured was the time needed to work on my arms, legs and neck FACE UP. NOPE remained face down for another 30 minutes. Strike 3 Not sure how this place remains open. Not a great experience and massage was below par to say the least. I do not think these therapists hold a California Massage Therapist Certificate either. Will not be returning. read more

I was so excited when a new spa opened up in Lakeshore. I got a 60 minute full body massage and enjoyed every minute of it! My masseuse used just the right amount of pressure throughout and got out all my knots. I felt so relaxed and almost fell asleep on the table hahaha. She used a combination of regular massage, body oil, and hot stones. The hot stones made a huge difference was definitely my favorite part of the massage. My only complaint would be that the face cushion on the table was a bit hard and my forehead was hurting a little bit after. All of the staff were so friendly. The ambience was so relaxing and it was very clean. I would definitely come back! The front desk employee told me they are offering 20% off until the end of May as part of their grand opening! read more

Pandora Massage - Massage room - Massage Near Me - San Francisco, California

I had really dropped the ball on my self care this semester and my body was in terrible pain. I was in the neighborhood after school one day and decided to try it out. This spot just opened (or maybe reopened as I see some older posts) and is brand new inside. Every inch is spotless and very clean. The restrooms even have very high quality paper, as you get older these things matter! lol. I received the 90 minute cupping massage. It was wonderful and she worked on the areas I told her hurt the most. I suffer from a lot of chronic pain and structural issues with my spine and joins. I didn't have high expectations but when I left I felt refreshed and pain had been reduced a lot. I have continued to enjoy pain relief and have been planning when I can return. Everyone was very kind and friendly. I highly recommend. I am an ambulatory wheelchair user and this spot is wheelchair accessible. I recommend this spot if you are needing immediate relief or consistent treatments. They have online booking. Very easy to use and no drama whatsoever. I will be back. They even have a punch card for rewards! read more

It was very good experience! They used oil and hot stones for all body massages!!! Will come back next time!

I've been coming here for a few years!! It's normally pretty good. However last time the lady basically did the opposite of what I asked for. I requested upper back, neck and arms , she started with my neck and then moved to my lower back and hip area! She was very nice however I don't think k she knew what I was telling her before she started! I'll give them another chance just to be fair, read more

I was so hopeful about this place since I live close by. I loved the fact you can book your appointment online. I chose an hour long massage. My masseuse Jenny was ok but because her English was not good she didn't understand when I would request for her to work on the parts of my body that needed it. I came in hoping to feel relaxed but the constant stopping, she would also leave the room to get this or that for the massage. I don't normally don't mind, but when you end the massage earlier than the supposed ending time I was so frustrated. The owner has the gall to tell me to increase my tip because the massage was good. First of all, did he bother asking me if I was happy with the massage? He got annoyed at me and said you're supposed to tip 20%. No I don't have to do that, a tip is commensurate with how good the service is. Safe to say I won't be coming back. I am a hard working person, and the cost of a massage is a luxury I can't really afford but I was hurting so bad that I was desperate for some relief. If I'm going to spend hard earned money I would've hoped I would walk out feeling like a million bucks but I left still sore and upset. I want to support businesses so I hope the owner will value customers and treat them well. 2 stars! read more

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I came after work and got the 60 min full body massage. My masseuse used a perfect amount of pressure, I felt so relaxed afterwards! The hot stones felt very nice as well as the body oil. The atmosphere was calm and the host was so welcoming and kind. Definitely will come back again soon! They're offering 10% off right now, so worth it! read more

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Was running a few minutes late, however the owner Russel was very lenient and understanding. My boyfriend and I originally decided to do 60 min of full body each, but decided to extend to 90 min after we realized the masseuses(Amy, Yuyu) were 10/10! Highly recommend this newly opened massage establishment! They also have couples and singles room. Also Lots of free parking space, which is a huge bonus in sf! read more

Booked last minute couples massage for 90 minutes and it's definitely worth the price!

I had a great massage experience with ~~~LEO~~~ He is very skilled and knowledgeable, and he was able to find the tight areas quickly. The pressure was just right, and I felt much more relaxed after the session. Very professional and attentive throughout. I would definitely recommend him to anyone looking for a quality therapeutic massage. read more

I've been having neck and shoulder issues that my theragun has not been able to alleviate so I decided to check out this spot since it was close by and wow it did not disappoint! The owner was the one who greeted me and heard my concerns out and let my masseuse know where to focus on. I had a 60 min full body massage and my masseuse was Wendy. She was SO great, considerate, and I felt taken care of. She asked if the pressure was okay and adjusted when I asked for more pressure. She even asked me if my neck still hurt and went back to focus more on where my neck was tight and alleviated the stubborn knot I couldn't get out for weeks!! The facilities itself were also super clean, quiet (not sound proof but I'm not super sensitive about noise so I don't mind), and calm. I was able to truly relax and focus on the massage. If you're scent sensitive like me, the massage room and sheets don't smell like anything! Which is great especially when your face is squished in the sheets on the massage bed. Overall 10/10 experience. Owner is super kind and the is place is a great addition to the plaza and neighborhood. I hope to be back soon to spoil myself with another service they have to offer! Thank you again Wendy for getting my knots out!! read more

Pandora Massage - Single Massage Room - Massage Near Me - San Francisco, California

Opening weekend and they've pretty much got it figured out. I think it was a bit slow due to Easter, Cherry Blossom Festival Parade, and a few other large events in and around SF. They have a 20% off grand opening promotion that they happily advertise and honor. I recommend visiting their website and understand which massage you'd like and if you want, book an appointment online. I believe most of the inside decor is from the old massage place but it's all clean and nice - just as the photos the owners uploaded to Yelp. Since the Art of Reflexology closed in Stonestown and I've had mixed results visiting some other establishments, I was glad that my first experience here was positive. It's similar in massage techniques - which are effective for my tight muscles - just in a much nicer environment; quite a step up from cubical walls. I think their price is in-line with most others around when you take into consideration their location and the building. I had gone for the 60 minute full body as a test and I think I'd consider 90 minutes in the future. Lakeshore Plaza is quickly becoming my one stop shop for most of my needs now...just waiting for the gym to open up...and maybe [hopefully] a really good food joint to replace YuYu Sushi. read more

Blown away by my experience at Pandora Massage in San Francisco. The facilities are spotless; the private massage room was comfortable and quiet; even the bathroom was amazing. I booked a one hour hot stone treatment and it was absolutely incredible. The level of professionalism and attention to detail were out of this world. I am extremely picky when it comes to massages, and this exceeded every expectation. Highly recommend. read more

Just experienced their 90 min oil massage with Wendy and it was so nice. So nice that I need to book another one soon. The facilities are clean and the massages are in small individualized rooms. Massage was a cross between Swedish, Chinese, and Thai rolled into one which I like since I'm not a fan of Shiatsu (too much pointed pressure for me). The oil was unscented and the lotion used was very lightly scented. The only suggestion I have is the music as it's stopped a few times and noticeable only because it was so quiet in there. read more

Pandora Massage - Menu - Massage Near Me - San Francisco, California

There were little critiques I could have totally bypassed and overlooked since they were minor but the end of the experience has compelled me to leave a review which I hardly ever do. So I booked online for 1 hour Swedish massage for $85 .... I'll start with the minor complaints then reveal why I choose to leave this lengthy review. I had to pay a $10 fee online to book for the reservation so I only pay $75 once done. I was pleasantly surprised to see that on Fridays they had $10 off which made my massage only $75 but I already paid $10 online so it seemed like a scam saying I was getting a $10 discount when I already paid that upfront . Whatever .... I just paid what it originally which was $85 so not a big deal . I emphasized to the masseuse that I would like LIGHT pressure from the beginning . She did none of that, she honestly hurt my shoulders and legs. I had to ask her to do light pressure again cause it hurt. This is suppose to be a relaxing Swedish massage NOT a deep tissue. They definitely don't tailor to your needs here. You get what you pay for I guess. More than half way through the massage, my face was hurting. The face pillow is not comfortable at all. I've never had this happen and I've had a lot of massages so this was off putting. They also give you a thin sheet which is fine but I was cold during my whole massage. The last place turned on a small heater. She didn't even ask or offer it out it on which they did have under my table. Massage was OK and I left feeling meh. Could have been worse. Anyways, these are things I could have overlooked. However, upon checking out, the front desk guy which was either the owner or manager, lets me pay then asks me cash or card for tip and payment. I told him $10 for tip and he looks at me and says "How about $15??!!!" The AUDACITY. She got what she deserved not a dollar more. I was so taken aback that he asked me to tip more. I have never been asked that at a massage place. Maybe cause it's a cheaper place. It was such a turn off that that is why I'm leaving this review. I was tempted to leave half that tip just for his comment but did not want to screw over the masseuse for his appalling unprofessional behavior. So I replied, Nope $10 will do that's it. And left at that . NEVER retuning to this establishment. Will be taking my money elsewhere. Funny thing is, I was searching for places near me and decided against a place due to reviews saying the front desk lady was super rude and made people tip more than they should. I said I will not be going there ! Then ironic this happens to me at another establishment. Crazy ... read more

Working in the dental field often causes my back and neck to hurt. However, I don't ever have to worry because Pandora Massage always takes care of me. I always leave feeling brand new like a new born baby. The facility is super clean, service is friendly, plenty of parking . Highly recommend ! read more

I read 20% off online and on their big grand opening banner. Then I was told it is only 10% ..... what a scam The old man (owner) in the front desk is brainless and full of sheeet. I came here and repeatedly told him my shoulder hurts. He even asked me to confirm my issue. Problem was he never communicated with the massuse. The massuse did not speak English and pretended like he did. I told him to focus on the shoulder and he didn't. I told him to not work on my lower back and he worked on it. The joke was the owner even told me he was going to tell the massuse to use tiger palm to fix my shoulder. Well 120 dollars later my should was not fixed one bit. The massuse clearly was new and didnt know what he was doing. Then at the end the owner had the audacity to tell me his massuse is good! Stay away and I am never coming back. You guys are a joke. read more

New place. Friendly and responsive staff. Good massages. Great for working out tension from sitting all day in meetings!

Both my mom & I had some back & neck pain, so we decided to book an appt at Pandora Massage for a full body 90 min massage. Both our masseuses were great. They were able to get out the knots & we left feeling so much better! I would recommend telling them where to apply more pressure at, so they can focus more on the area. We will definitely be back! They also offer facial services, which I'm excited to try on my next visit. Atmosphere: 5/5 Customer Service: 5/5 Massage Experience: 5/5 read more

Oh my goodness, what a blessing this place opened up across the street for me! Don't expect aromatherapy or any high-end amenities, this is just a nice clean place to get a great massage at a decent price! Staff was friendly, there was no weirdness, especially at the end when it comes time for tipping like other places. Obviously they prefer tip in cash, but it's not mandatory. Fabulous bonus they currently have 20% off as an introductory offer while they get their business up and running. I was very, very satisfied with my massage and I will definitely be returning. This is a welcome addition to Lakeshore Plaza. read more

The sheets and bed were comfy, the massage oil smelled nice, the bathrooms were clean, and I had a good experience. Thanks!

My daughter and I had our first message appointment at Pandora. Best experience with Eva and Wendy! Both are excellent and experienced. They took their time to hear what area to focus on, applied their professional technique, and even offered the hot stone during the massage. Place is nice and clean at a great location. Thank you Eva and Wendy! You are the Best!! read more

Wow!! 2nd week of being open and lucky me for finding them on Yelp after a quick search of massage places near me. I gave them a call and was able to book it for Saturday afternoon. I booked the 90 mins extended back and foot massage. My masseuse, White was strong and he knew all the areas to relieve without having to say a single word. The manager was nice and funny too. I'll def be back!! Make sure to take advantage of the 20% promo possibly until the end of May only. I'm really starting to love Lakeshore Plaza on Sloat Ave. this business is a great addition! read more

I went on a Tuesday at 10 AM so of course it wasn't super busy. I like that the place was very clean the massage therapist had a lot of skill asking me if I needed more or less pressure. I got a 20% off discount due to their promotion for their grand opening. I wish the water was a little bit warmer, but I didn't bother to say anything because it was a warm day. I am going to go again for their 90 minute while oilmassage. previously, I did the foot combo for 60 minutes. I love that it's a place that's easy to park. I will keep you posted. read more

Good massage but the owner is greedy and demanding on the tips. He insisted on 20-25% tips.

In a word, odd. The plus side is a very clean facility... then it's a hard fall off the cliff. The pressure of the massage was as intense as a librarian tapping you on the shoulder to remind you no eating please. The masseuse was in full chat with someone else the whole time. The background sound was water swishing with sounds of frogs and crickets. Where in the world was I? I am always elated to come and support new local businesses, but this time around, zero plans for returning. read more

Very clean facility. Friendly staff . Reasonably priced . Masseuse was friendly and thorough addressing hot points on my back. Thank you. read more

I went into this massage establishment and inquiring about the pricing and special promotion, etc. a gentlemen walking from my behind which I saw him smoking outside the establishment so I started ask him about the pricing on the counter, there was something I don't understand about the service and pricing which was the sign with color wording line stating the service offered it, but in one line, it was confusing the service and the pricing pricing does not match the color wording , so I continue to ask him about that particular line of service and pricing and try to find out exactly what that service offer, and he seems to get mad and asked me do I know English I feel kind of being amazed by his question,, I am a 72 year old US Navy veteran living in San Francisco since 1972, so I clearly told him that I do understand English, but they're wording is confusing they use color wording to explain the pricing and services by the line with color wording, but in one line that does not coordinate with the color wording , I just want to let people know about this establishment have a bad attitude employee Manning the counter with insulting attitude to their customers. read more

I happen to walk into their new location at Lakeshore/Sloat Boulevard. I had a 30 minute full body massage with Eva. She was absolutely amazing! I thought I would break in two not having had a massage since way before the pandemic. I will definitely come back again. The manager Russell was also very accommodating and got me in right away. Thank you! read more

I went to Pandora for the first time and thoroughly enjoyed my massage. My masseuse Eva applied good pressure, had good technique, used a mix of oil and hot stone (which was a surprise and delight). My masseuse didn't say much but checked in with me time to time. The place is clean and peaceful. This type of massage experience will typically cost double at traditional spas. I would definitely come back. read more

I visited Pandora yesterday for a Foot and Back massage. The massage is 1 hr long. I was very satisfied with the massage therapist and the results. This person is knowledgeable and my body really felt the difference - before and after - the massage. People at the front desk are very friendly and the atmosphere there makes you relax. Another advantage of this place is that right now their services has 20% and for facials - 30%. I will go back for sure at some point. read more

My partner and I decided on getting 2 two-hour massages in their couples room which turned out to be more expensive per min than getting the 90 min. Then we got a 10% discount. It was a terrible massage. Poor to no communication from the masseuse. My partner's masseuse never asked if the pressure was ok. She just started. She lacked technique in her hands and overly used her elbows which dug into sore parts of her neck and back. She had to ask her twice to ease up. Then both masseuses left abruptly for several mins without any communication leaving us confused. They returned and again without communicating started with hot stones which were a bit jarring. Worse part was when she started using the hot stones to work on our neck and whole body. I'd have plenty of massages and hot stones have always been used for relaxation, not a massage gun! Not returning and would not recommend this place. read more

Very Poor customer service. Whats the point of making an appt and all of a sudden they will move your appt and give our slot to someone else today 10/12/25. ! Its not right! I will not recommend this place at all to anyone I know! Whoever owns this teach your staff to not do that to your customers! read more

So good!!! I just booked a last-minute massage with Eva and it was fabulous. Truly amazing value for the price. I'll be back regularly, can't recommend it enough. read more

Very nice facilities! Great massage and price! The best in the parkside neighborhood!

I went for cupping specifically. I went last month and I had a great masseuse. Even then some strange things were she kept leaving the room every 20 minutes for a while and coming back. Regardless her pressure was really good, she understood what I wanted, and her hot stones and cupping I felt relief for the first time in a while. I called the owner to ask what her name was this month which I know was a month later, but I thought he would know the schedules for the days that the person worked because I had that on file from when I paid with my credit card and he just said he didn't know so I booked with somebody else. I booked with yoo yoo and she kept touching me as not part of the massage (tapping my butt when I'd signal to not touch there, touching my shoulders to say hello) etc. And then she didn't massage well at all. She would just go between super light pressure and super hard pressure and then every time I would ask something her answer was "sorry I don't speak English". I talked to the owner at the end bc I ended the session after 20 minutes and he said I may have gotten my massage from Jenny. When I asked if I could see her saying I got a massage from an older lady last time and I'd like to rebook he said they won't show their faces which is fair but also I'm a young woman and I've been there before so I don't know how I would book with the same person if I don't even know what they look like. He ended up charging me $63 while the usual massage with cupping is 130 for only 20 minutes when the usual massage is an hour and 20 minutes. So definitely a rip off and suspicious with the way he was running things. read more

Had my first experience here today and I feel confident saying it was the best massage I've ever had. I can't wait to come back for more services. The establishment was clean and the people were professional and friendly. read more