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    Wishes and Wows - Birthday celebration with Charcuterie

    Wishes and Wows

    (60 reviews)

    We worked with Nicole for many events together (5-10?). In our last event for our kids birthday,…read moreshe setup a nice stand for my sons birthday next to a playground we have reserved. Only problem was, the playground was closed for renovations. Nicole and her team didn't let us know that the playground was closed although they arrived on-site 2 hours earlier. When I arrived, I had to scramble with the team to move the setup to the park next-door. Everything was OK at the end and even some of our guests offered help. One of the main reason we book with Nicole is that when things go wrong, I'd like her to step up and resolve them. But instead, she CHARGED US $300 for moving to the next playground. Wow, we were expecting apology, not a $300 bill. Even if you are a repeating and happy client of Nicole (like us), I advise you to start looking for more professional services with other organizers. We appreciate the many events she helped us until she dropped the ball completely and insulted us by charging us extra afterwards. -- Nicole responded by saying that they couldn't have foresaw that the playground was closed. This is false as her team showed me that they sent Nicole messages and videos of playground being closed before they setup anything. They could have communicated this with us earlier and moved to This is beyond surprising on how Nicole handles unexpected cases. Instead of trying to prove she is right, it would have been easier to say "shit happens" and make it right... Very surprising and weak response.

    I reached out to Nicole to help with an absolutely last minute special dinner event and boy did she…read moredeliver! I'm still kind of shocked by her ability to make things happen so quickly with amazing taste and the warmest and friendliest approach. Nicole will be our go-to person for parties and dinners from here on out. A+ all around.

    Balloons Decor - San Francisco Night balloons décor

    Balloons Decor

    (35 reviews)

    Financial District, SoMa

    The balloons were amazing. Best there is in the business. Thanks so much to the team that made it…read morehappen! They also went the extra mile. 5 stars for sure!

    Yury is not a pleasant person to work with, he misses a number of important details, and he puts…read morehimself first vs customers first. Background: I called Yury and placed an order for balloons for my wife's birthday on 11/16 and also paid him in advance. Attached is a screenshot of my Venmo payment to Yury on 11/7 saying "Balloons for 11/16 birthday event". It specifically says 11/16. Somehow Yury thought the event was on 11/9 as he had called me on 11/9 asking about details of the order. It was at that time I realized Yury had the wrong date as he was already making the balloons. I told him "no it is on 11/16" and he said all of his notes say 11/9. I know my wife's birthday so I am positive I said 11/16 and also my screenshot attached shows "11/16 event". The way I see it is Yury had 3 options at this point: 1. Put the customer first - Yury could think to himself: ok balloons are cheap, helium is cheap, and while he spent some time making the balloons, the customer may have been right here. He could have decided to just agree to fulfill the order on 11/16. 2. Find a middle ground - Yury could have thought, maybe he was in the wrong or maybe the customer was in the wrong, in which case let's find a middle ground / compromise. If so, he could have told me "hey I already spent some time/effort and materials in fulfilling the order, but how about I charge you for some of the materials and labor." Even if Yury proposed charging me for half of the total cost of the order, this would make some sense. 3. Put himself first - this is the option Yury decided to go with as he kept saying on and on that all of his notes say 11/9 and that he already made the balloons. Yury would not budge on anything. I even proposed to Yury: "ok how about you I pay you for a new order but you waive the $90 delivery fee for the new order" ($90 for delivery is a whole other issue where I feel like he overcharged to deliver within 5-10 minutes from his location). Even with this suggestion, Yury had to think about it and wouldn't give me a clear answer. Why is that such a difficult decision? Yury did not go and make a delivery on 11/9 so why would he charge me again for delivery the next week on 11/16? Makes no sense. Just use the $90 for delivery from my original order and apply it to my second order. Of those 3 options, I personally would have never chose option 3 if I were in Yury's shoes. If there is a Venmo payment showing 11/16 and the customer is saying it is his wife's birthday, it is likely 11/16. For that reason, I would have chose option 1 or at bare minimum option 2. However, Yury decided to put himself first here. Not the type of person I want to do business with personally and this is the type of person you would be working with if you choose to use Balloons Decor. Aside from the date of the event (which was very very important), Yury also got my order wrong. He sent over a quote, I told him no this wasn't what he discussed, and he realized and acknowledged it was his bad. People running a business need to be DETAIL ORIENTED, otherwise it can put customers like myself in situations like this. Lastly, Yury just isn't a pleasant person to talk to or work with based on my personal opinion. I would avoid this business.

    Michael's Hallmark Shop - Front door

    Michael's Hallmark Shop

    (70 reviews)

    $$

    Hallmark usually has a great sale after Christmas on their Christmas gift wrap and other Christmas…read moreitems. I stopped by, the location in Sunnyvale, to see if they had any Christmas gift wrap on sale. My supply is running low and it would be nice to get some for next year at a good price. They had quite a bit of Christmas decor and some Christmas wrapping paper 40% off. I selected 5 different rolls of gift wrap and headed to the checkout. This should last me a few years. The associate at the counter was very friendly. We had a nice chat while she wrung up my items. This location has excellent customer service. They also have a post office inside which is very convenient. I'm glad I stopped by today.

    First, they close at 5:00pm they don't cater to the general population of customers! People work…read moreand don't usually get off until 5:00 and want to shop for cards and gifts but can't because they close so they can go home for dinner! That's not good customer service! 2nd, I bought some Xmas ornaments from them with a theme and after I hit home I realized I bought the wrong theme so I brought them back and they said no returns or refunds!!! What? It's an even exchange! I begged and finally they made an exception! I asked the hallmark store in oakridge and their policy is returns for Xmas stuff up until January! This store is a rip off and they make their own rules to fit them not the customer! They are not in business for the customer they're in business for themselves! I live in Sunnyvale but I'd rather drive to San Jose to a different hallmark store where they are actually hallmark friendly and cater to the customer

    Panda Photobooth - photographers - Updated July 2026

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