Ordered using their easy to use app with an online coupon. Arrived a few minutes late and food wasn't ready, which I'm ok with because it's not sitting on some shelf waiting for me to get there. Ordered two bigger plates with multiple entrees and it fed 4 of us. The teriyaki chicken is my favorite so that was gone within minutes. Not a big fan of the rice, tastes kinda plain but the noodles are good. Servers were very nice and my wait time was about 7 mins. I'll definitely be back! read more

This is what I received for the walnut shrimp. Where's the walnuts? Not even 1 walnut in total, it was in half. This is what $10 bought me, what a rip off! read more

Panda Express - Walnuts shrimp - Chinese Near Me - Round Lake Beach, Illinois

If you like panda, you'll like this place. Overall went well, had all the items I wanted and came with two cookies for one meal! The service was average for a Panda Express and the food was how I expected it to be. read more

Panda Express - Ordered the plate with part orange chicken, part super greens and the large part is chow mein. - Chinese Near Me - Round Lake Beach, Illinois

Ordered through DoorDash and it's like they can't even read. I asked for teriyaki sauce and got NONE. Asked for 2 utensils and got a bunch. They even changed the order on my receipt. How do you mess up something so simple??? I can't even go to the location to get sauce because I'm with my newborn and can't go out. Now I have to eat this dry af order without my teriyaki sauce. read more

Panda Express - Order - Chinese Near Me - Round Lake Beach, Illinois

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This place is always out of everything. Today we were told they are out of napkins and they will be out of napkins for five days. How irresponsible is that? There is literally stores all around the place where they could go pick some up rather than make the customers go out. They need to get it together. read more

Tell me why there was a whole corner of a paper in my sisters fortune cookie how does this happen!? Call the health inspector read more

Panda Express - Like what the heck - Chinese Near Me - Round Lake Beach, Illinois

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I went to the round lake beach location on 12/7/24 around 5:20p.m.with my wife and have never felt so discriminated against in my life, there was 2 people in front of us waiting to order and it took them forever to serve one lady and so we waited and waited and waited to get served, so the guy in front of us asked the rice server What's up and why don't you take our order's and she told us that the white ticket orders get severed first, even though we were there before the ticket came out People we getting pissed off because of what was happening. We left this establishment and will tell all of our friends about this very,very bad experience. I will be contacting the store manager about this problem first thing when they open up on 12/8/24. read more

After being disappointed from getting Taco Bell's Nacho Fries costing me $20+ I decided to get me some Panda Express since it's real close by. Walnut Shrimps saved the night or I'd be in a bad mood for having no good food to eat for dinner. Can never go wrong with their walnut shrimp and fried rice. read more

Panda Express - Chinese Near Me - Round Lake Beach, Illinois

No customer focus: there was an assembly line of at least 6 workers, including the manager, just filling call in orders while we stood in line for 10 min without anyone even looking up to acknowledge our existence. Worst customer service. No eye contact from anyone or explaining why after our order was filled, it still sat waiting amidst call in orders also being filled. Will not be back. Food is good. Terrible customer service. read more

Deserves higher than the current 2.0 rating but not a perfect 5 Has some good workers w a positive attitude & some bad workers that hate their job. Depends on who you get. When inflation & cost of living increases is high what do you expect? $15 an hour doesn't cut it. The first worker was in a big hurry & not really patient or listening to me. Then after the food was packaged she walked away. --what is that? No other customers there. Just 10 employees running around ignoring me. Then after 5-10 min someone finally rang me up & had good customer service. Her name was Taetum. I had dine-in but there were no trays read more

I was the only customer inside for 10 minutes and they refused to help me with 5 employees. Pathetic

I was going to this resturant for dinner for my family and they took so long to give me my order! So much for a Fast food place. And when I got my food, they spilled my drink on me! My pants were so wet and so as my car! I was so mad but when I finally drove to my house, I realized they didn't even give me the right order. This was a while back since because I never found the right time and I had to make a account. I'm never coming back to this resturant again. read more

Food was kind of mushy. There are better Panda Express locations. I would drive to a different one.

I would highly recommend closing this location. Nobody cares lack of interest from employee's to a Manager that can never seem to get wontons and cream cheese. Your a Chinese food place to not have rangoon is ludicrous. Never again waste of time and my money. Chow mein tasted funky not cooked long enough, now veggies diced up so small but price don't come down. read more

They close the lobby at 5:48pm 10-29-23 And had all the lights off, they didn't say why they closed it. Paper just said lobby closed, but drive through was long. read more

HORRIBLE, THEY NEVER HAVE ANYTHING!!!! I go here like all the time hoping they'll have what i want to order and 90% of the time there out of like half the menu. literally worst panda ever read more

Went there for lunch and discovered they charged me 99 cents for a cup of water! Never seen this anywhere, told the cashier that this would be online within the hour - she didn't care so here it is. If charging for a cup of water isn't illegal it should be - I have never seen a restaurant charge for a water cup. You lost me as a customer and I hope everyone else boycotts this place. Besides there were ten hot peppers in the kung poa chicken - it sucked! read more

I used to love Panda Express but this location has ruined it for me. Every single time, without fail, they forget almost HALF of our order. If you order from here, check your bag before leaving!! or don't order here at all considering you'll never get what you payed for. Their food is also going very downhill and poorly made. Not appetizing. Management doesnt care. Pictured is the chicken egg roll I drove back to the store to get because they forgot it the first time. Not even going to eat it. read more

Panda Express - Chicken Egg Roll - Chinese Near Me - Round Lake Beach, Illinois

The drive through worker carried my food from the counter to the window with her (filthy) cell phone on top of it. Whatever drama she's embroiled in couldn't be delayed by food safety. Repulsive. read more

Panda Express in Gurnee is taking social distancing very seriously. Not only do they have curbside pick up, but they also have a person from their team safely taking orders on curbside. I was very happy to see how careful they are when approaching customers and how safe they are when delivering your food. Unfortunately there is no access to the restaurant now, but don't let that deter you from ordering there. They are open for business read more

Panda Express - Panda Express food bar - Chinese Near Me - Round Lake Beach, Illinois

Made a pickup order, waited atleast 20 minutes in the drive thru, cars were barely moving, lobby was closed. Slowest drive thru place ever. If lobby is closed don't even think drive thru is a good idea, because it is not read more

0 stars. Literally go anywhere else. Talks on drive thru to tell you drive thru is down. Should've just left then. Went inside. Waited. My turn and they call out for DoorDash. Then they dump all the food in containers for some order and ask me what I want. Now they're out of fried rice and two of the three entrees I wanted. Learn how to run a business and prioritize people who are in front of you. I will never be back to this location and I don't recommend anyone else does read more

The worst panda that I have ever been too. This place is a -5, and where do I start! I went there for dinner thinking it will be a fast and with a good or at least ok service and hell no that did not happen. As I was waiting in line, I am seeing a lot of the works standing around and one there phone hanging out while a lot of people are waiting to get food, then I see the drive through working on her phone standing there as I sit in the same spot for 10 min then I finally pulled up to the next spot just just for another min and still seeing a lot of workers just standing around. As I was in line the car that was waiting to order, they left cause where sitting wait for another 10 min, then the car in front of me drove up to order and AGAIN we sit for another 10 min so they left too I pull up to order and as I was pulling up the drive through worker started talking to take my order ( which it was most likely it was for the car that was in front of me ) so I ordered my food and when I drove around to pay and pick up, and waited roughly around 5 minutes to grab our food and I kindly ask for mandarin sauce she rolled her eyes and told me we don't have any as she is closing the window on me. And to mention, you can see all of the food inside when you are waiting at the drive through and they where fully stock on everything, so there should not be any reason for something like this to happen. read more

Every time we go out to this location, they are significantly understaffed, close their lobby, and have a drive thru backed up to the adjoining parking lot. Poorly operated. read more

Great food and great service! Food was ready and hot and got my order all correct. I seen all the other reviews but my time was actually very good and will be coming back? read more

I'm back for another review! Let me first start off by saying that the staff at this location, ROCK! I'm speaking specifically of two ladies here. I am so sorry that I didn't get the young lady's name who took my drive-thru order, but the young lady who worked the window was amazing! Her name is "G". It's so nice to pick up food and have a great customer service experience! Panda Express, these ladies are an asset to your establishment. Keep them around at all costs! Now to the food....the plant based orange chicken....PHENOMENAL! Please keep this item on your menu. Until next time....be blessed. :) read more

Placed an online order, went to pick it up and the store was closed. Doors locked, nobody inside or at the drive thru. My card was charged and the contact form on the website just errors out, you can't submit it to complain or request a refund. Wished I'd looked at reviews first. Never coming back. read more

Love their spring roll and the veggies on the sides. No many options for vegetarian but noodles are good and also the menu has options displayed neatly. read more

Went to have lunch there today. Door was locked but 6 workers were behind the counter. Went through the drive thru to ask if the dining area is open and she said no we are short staffed. They should put a note on the door. read more

Worst location I've ever been to. If you go here you will be disappointed. No lobby, annoyed overwhelmed staff. Food not ready.

I placed order online for pickup so thatvI wouldn't have to wait. I get there only to find that I have to wait in a drive thru line a mile long, because there lobby is closed. There should be a way to let people know about lobby being closed. I would have NEVER ordered if I knew I was going to have to wait this long. I will not be using this place as a go to restaurant any time soon. read more

The lobby was dirty and there was chicken on the floor, it didn't taste good. Tasted hella nasty

Drive thru service only with a hand written paper note on the door. Wait time approaching 30 minutes. Apparent staffing issue. Would not recommend. read more

Jocelyn was extremely helpful and friendly to my family and I at the drive thru window. She made sure we had everything we needed to enjoy our meal. Thanks Jocelyn for going above and beyond to make my family and I happy. read more

Placed an order...they forgot some of the food. Reordered the rest of what was missing.. they screwed that up. Not a custom order, straight off the menu. Seriously?!?!?! read more

The panda express on Rollins road in round lake is terrible. Very slow service. They are always out of items. The last three times I ordered on the mobile app they messed up the orders. read more

What a joke. What happen to the portions you used to get? Stay away as the portions are smaller but the price is up or the same. No value here anymore. Food was old and dries out. There are better places to go and at the same time keep local businesses alive. Panda lost a customer today and also as many people I can reach. Poor at best. Stay away. read more

Worst service ever, lobby closed very often, 20 minutes in drive thru making line for pick up an order made in line. Ridiculous!

Rude staff, always out of everything and they don't give you the option to wait for more. We were so flustered trying to repick our meal quickly we totally forgot to get our drinks. When we asked at the window to add them she sharply snapped "no. We don't add things at the window." I thought it was because ADDING was the problem so I asked if we could just pay for it in a separate order and she snapped NO. the food was terrible. Chicken was burned and the rice was crunchy from being undercooked. Never going back again. read more

this panda express is terrible and it has even worse customer service. I have been there the past two times and then it's taking over 10 minutes just to get one thing that I ordered and the workers were not very nice to me and it just sat there while I waited for my food like they didn't know what was going on. I will never come back. read more