Excellent customer service. Drive through is always fine. Fast, but not fast food! Thanks!

I come here often, probably too often haha, but everytime I can remember, I've had a very good experience. The staff has always been friendly, with a quick greeting while walking through the door, or a smiley sounding 'welcome' over the drive-thru speaker. Yes, there have been a couple times I had to wait a little bit for food, but I'd rather that then have soggy Orange Chicken served to me. The food always satisfies, when I'm done, I'm always sad it's gone! Overall, it's a great place to grab some delicious food at a fantastic value! read more

Panda Express - Service counter with fresh, hot, Orange Chicken! - Chinese Near Me - Redmond, Oregon

Ordered a pickup order for my girlfriend and got a notification saying it was ready for pickup inside 3 mins later. Pulled up to the restaurant and had to park outside of the parking lot because the drive thru line wrapped around the building. No problem, but when I got to the door to pickup my order inside, as the app instructed, the door was locked. I made eye contact with multiple employees who proceeded to look away. I was standing there hoping to be handed my pickup order. When I finally maintained eye contact with one of the workers, she proceeded to point to the drive thru line and spin her finger, implying I need to go wait in line, while I was holding up the pickup order confirmation on my phone. Keep in mind, I could see my order sitting on the shelf ready to go. Considering I had already paid for the order, I needed to get in the line to pick it up. 15-20 mins later, I got to the window, where the employee who told me to go to the drive thru waited. She handed me the food and, before I could ask for chilli sauce, she closed the window on me. Keep in mind, I sat through all of this, only to get a very small portion of cold food. I ordered a plate and received less than a bowl portion size. It was mostly liquid, which proceeded to leak out into my car's interior on the way home, because of how it was positioned in the paper bag. Panda is good, but this one isn't. Definitely an over-promise, under-deliver situation. It turned a good day into a bad day. This would've been avoided by not advertising pickup inside as an option. read more

They didn't have any teyriakay, they gave us rice instead of noodles and they were so slow they should not have messed our order up. wont be coming back. horrible service. don't recommend. read more

I went in to order and had forgotten my mask. The 3 people in line in front of me did not have masks on either. so I didn't bother to put one on. When it came my time to order, the same young lady that waited on the people in front of me told me I had to put a mask on. I did put a mask on but asked why I had to when the people in front of me didn't. I was not rude to her but simply asked a question. I also have a medical release. While I was asking her she began my order and had the plate in her hand but without word, she dropped the plate on the counter and turned, and walked away to help someone else, not saying anything to me. Worst customer service I have had in a long time! read more

Out of lots of food. Asked for white rice and they said they didn't have any. When i asked for brown rice they were out of that as well. I would have had to wait 30 minutes for them to make new rice. Absolutely no disrespect to the workers, the man who served me was very nice. Just the fact that a business who sells insane amounts of rice each day doesn't have enough rice made. read more

Every experience I have with this Panda Express just keeps getting worse and worse. This evening I pulled into the drive through at 8:30. When I pulled up I was greeted with an automated message and nothing further. I waited for about two more minutes before I had to say 'hello' to get someone to help me. Immediately I was told 'I can take your order whenever you're ready' I then proceeded to order. I wanted to order a bowl with half rice and half chow mein and was told that they were out of rice for the rest of the night. (This is Panda Express, they are open for about an hour and a half longer, why are they out of rice??) but people make mistakes so I said okay I'll just take chow mein. Then I went to order orange chicken for my entree. I was then informed that they were out of orange chicken and many other entrees. Okay fine I decided on a different entree. I was asked if I would like anything else. I told them could I get a medium root beer. I was then told they are OUT OF ROOT BEER. At this point I decided that I wasn't going to pay for things that I didn't want so I canceled my order and waited for the people ahead of me to be served and to leave the drive through. It's amazing to me how every single item I wanted, PLUS SOME including soda, was out with still an hour and a half till closing. The least that could've been done is a sign outside that said all the items that were missing. I wasted 15 minutes in the drive through for no food or drink at least I didn't waste my money and wont be wasting either again in the near future. read more

Besides the fact that we could not pay with our debit card because their internet was not working. (Other stores nearby had internet service). We had already went through the food line with a hungry 2 year old only to find they would not even take a check for $5.40 for the 2 year old's food. There were no signs on the front door or at the food line that they required cash only. I discovered something important while waiting to speak to the manager. The kitchen was piled high with dirty pots and pans in the same area as they were preparing food. Due to the volume of pots, it looked like those pans had been there all day. Find a safer place to eat. read more

I never leave reviews, good or bad, but I'm so annoyed and frustrated. When a place says open until 9:30, you expect food until that time, right? I've worked in the food industry before and I know everything going on with covid makes things harder, but you don't just stop making food when you feel like it to make closing faster and easier. I didn't expect to pull into drive through at 9:05 and be told they only have two menu items left... so I order those two items and when I get home I open my Togo box and see there is THREE pieces of orange chicken..... like come on guys... Unfortunately this isn't the first time I've had bad experiences at this place. I've ordered o line and only received partial orders. We only go back because it's one of the few places that's open a little later around us. At the end of the day I am always thankful for the people who are working, I respect that. read more

Don't order a mobile order on the app!!! I waited 45 min and watched multiple people just drive through the drive thru. They obviously do drive thru orders before app read more

2 years after COVID and they are still short staffed with no lobby open. Drive thru is long, there is no bathroom access, the drive they speaker is hard to hear, and no sauce was given. Food is meh but the staff is working hard and the order was correct at least. read more

The food is always fresh and as expected in quality. The steady is downshift and the place is clean. walnut all day.

There wasn't much available when I went through the drive-thru at 8:30pm. That was kind of shocking but I ordered the orange chicken and fried rice. The rice was dry but the chicken was pretty good. I won't be going back. read more

I've been to many other Panda Express restaurants. Unfortunately this one is worse than the others I've been to, both in food quality and service. read more

Food is always fresh and hot, and I've never had an issue with the staff. My only complaint is that they are often out of a random dish. More than half the time they are just out of vegetables all together. Please prep more vegetables! This is the ONLY fast food restaurant in all of Redmond where you can get vegetables in your fast food, and since the only other side options are an unreasonable amount of carbs, eating here goes right out the window for me as someone with diabetic family members if you don't have the vegetables. I want to eat here more, but I often choose not to because of it. read more

20min at the window to get food correct. David was the only one help full and looked like he was doing his job. I swear the service at this place gets worse and worse. And there was at least 7 people in the kitchen and David was the only one even moving. Will be contacting corporate. read more

This is only getting 1 Star because I had to give it one to leave a review. When I first walked up to order I observed a staff drinking her personal drink out of her personal container and leave it at working bar. This caught my attention and I began to observe more. The girl that accepted our money, went right back to serving food without washing her hands or wearing gloves. Matter of fact, no one wore gloves. I watched as they wiped down counters (and left rags on the serving counter), take out trash, return to work from the restroom and cook food while wiping their foreheads. No gloves and no washing hands. Next time your here, pay attention. This is not good at all! read more

I'm not one to leave reviews (good or bad). I'm also not one to be picky or impatient about restaurants/fast food spots. But this location has disappointed far to many times and it's getting ridiculous. It seems like every time me and my family go here they ALWAYS miss something. A few times back they missed 2 whole plates & when we went back to get them WITH the receipt in hand the girl at the drive through window said in a snotty voice "we missed all that?" Like she didn't believe us or something. The time after that it was 2 orders of spring rolls etc etc... Tonight we ordered 5 plates online for pickup. When checking out the website said the food would be ready at 7:53 (in about 30 minutes). No big deal, as we were getting a good amount of food. We make it there at 7:50 & were told at the drive through that the a few entrees needed to be made.. okay.. they had 30 min to get the order ready but alright. We went to the front parking lot to wait. We ended up getting our food around 8:30 a whole 40 min+ from when we got there PLUS the 30 min from when the order was originally put in. In this time they weren't super busy at all and I watched them as they made countless other people's food in store and even another pick up orders well before ours was even thought of. 10/10 wouldn't recommend this location. If you're really craving panda it's almost more worth it to drive to the Bend location. read more

Absolutely horrible location. Half the time the lobby is closed. The other half the drive-thru doesn't open when it's supposed to. Just tried driving through at 11:22 (they're supposed to open at 10:30) and we were turned away and told they don't open until 11:30 today. So unpredictable and beyond frustrating and it just keeps happening over and over again. read more

This is the second time I have given them a chance and still horrible experience. Both times they never got the food ready by the time the order was suppose to be ready (or even 5 minutes after). I then had to wait for them to serve all the people in line, which caused them not to have the orange chicken so I had to wait for that. My order was finally done 20 minutes after it was suppose to be. Once home, I was missing food as well. read more

I am very frustrated with my visit today, their website said they open at 10:30 but when i went in the lady rudely said "i'm not opening until 11, i'm short staffed" when there was clearly plenty of people in there. she was just very rude and my experience was awful. read more

Food tastes good. The staff is polite and professional. However, your food is served cold. How is it possible to not have hot Food at 7:30 at night. It's really kind of gross. You all can do better. Update. It's rare to find people that want to stand behind their product. I'm impressed. I'll give you all another try. Thank you. read more

If I could give this place no stars, I would. Came through the drive thru with 4 easy orders. Gave the lady my first order and then was RUDELY interrupted and yelled at by whoever was working the window 11/28 around 2pm. After repeating myself a handful of times (because she literally didn't listen to a SINGLE thing I had to say) I tried to make sure my order was correct and was RUDELY interrupted a final time. Finally get through the order and up to the window just to have my food and card basically thrown through the window of my car. Spent almost $50 for nothing and just about the worst Panda experience ever.. not to mention a household full of unhappy people. Safe to say the customer service and employees here needs some serious improvement. read more

Went through the drive through at 6:45 pm My little boy just wanted rice. They were busy no big deal but only 2 cars in front of me and it took 45 mins. Ramone took my card before he told me my total then handed it back saying $26 something. I was like what I just got rice. He though I ordered 3 meals. NOPE oh "I can't refund your card, I have to give cash back..." WHY? OK whatever my kid is hungry and I need to go.. He shorted me $7 and I had to drive back and go in. Then he was rude with me. Yelling at me in front of my Kid saying "don't you see this line" Your not the only one. I realize they were busy but shouldn't math be part of getting a job. Shouldn't you apologize for your mistake and not make the customer feel like they did wrong because they asked for the correct change back. Nope won't be back EVER!!!! BTW stopped and told 3 people in drive through about my experience as I left and they all backed out!!! CUSTOMER SERVICE IS A MUST! read more

After ordering 4 meals and drinks and not receiving fortune cookies yesterday, I immediately went inside and asked for a few to go with our food. Not only was Samantha (the person working the counter) rude but she charged me for the cookies that I normally receive for free. I'm not bickering about the price, but the service. It wasn't really busy or a rush, otherwise I would have understood if that slipped. People with attitudes like that should either work back of house or not work in the food industry. This location lost 6 patrons yesterday. read more

Its fast food... But its yummy. Obviously don't expect authentic Chinese or anything of the sort, but hey it tastes good. The service is better than it used to be. Prices are a little pricey its Luke going to a sit down but without having to tip anyone. read more

Panda Express - Chinese Near Me - Redmond, Oregon

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And I quote, "I'll TELL you when I'm ready." From the drivethru speakerbox. This is how you lose a customer before they even get to hello. First and hopefully only business I rate this low in this amazing town. read more

If I could give this place a zero star I would. The food is always a random draw. One day it's good, the next time it's inedible. And should I talk about portion size, well that's what brought me to this review. Consistently my son orders the bigger plate. One side and three choices for your entree. My son almost always goes with the same entree every time. And it's always hit or miss, sometimes he actually get the right amount, sometimes he doesn't even get enough to be a regular plate. Unfortunately we didn't check it while we were there, so once we got home, there was barely a regular plate of food, which happens more than I care to admit that I've let it happen. I couldn't take it anymore so i called to talked to a manager and complain about their service, from waiting in line forever to waiting "five" minutes for our order to be complete which takes no less than 15 minutes each time. I was ready to bring all these things to their attention. Now if only someone would answer their phone. The first time I called it rang for almost 3 minutes, so I looked up the number again and dialed again, with no success then I hung up asked my son to look up the phone number and it he found the same number I was calling, so I called again and just let it ring. The phone rang for 4 minutes and 4 seconds and then disconnected. We will not be back to this panda express. I am willing to try the one in Bend. But it really upsets me that these people don't care one bit at how upset I am about their lack of care or management July 10,2020 Ok. I can't believe I'm saying this because I've only had bad reviews for panda. They must have new management. To get through the line is quick. I haven't had to wait "5 minutes which was actually 20 to 25 minutes" for my food. They have had everything that I've ordered, even when I've gotten there later in the evening. I've been impressed every time I went there. I even told an employee that they were doing a great job please panda keep it up. read more

Love the food but annoyed that the last 3 or 4 times that I've gone there, they've run out of food that I wanted to order. And then I'm stuck in their drive-thru that has no escape route. Anyone who goes here knows the wait times are ridiculous, so I sit there and wait...for nothing. read more

We ordered food via the website as I do all the time in the bend location where i have never had an issue. When we arrived at the time that our food was supposed to be ready and walked up to the online pickup we were told that we have to go wait in the ordering line to be able to receive our food that was ready and bagged up. I can understand our food not quite being ready and being asked to wait a moment but we were treated very rudely and had to wait in line for preordered food for literally no reason. The way the situation was handled was poor and we will not be returning. read more

Everything was delicious but we weren't given our cookie with our kids meal even when I specifically asked if we had everything, maybe just double check every order next time :) read more

First off, I just wanna say that I LOVE their food. The biggest problem I have with them is that if you dont get to their restaurant by 6:30pm or so, they probably aren't going to have the food you want, and I cant tell you how many times I've been there and was told that they only have a few items left and they aren't going to make any more of the others, even though they have a sign up saying that if they are out of something to just let them know and they'll make it. Its frustrating beyond words. And my wife and I have called the next day to talk to a manager about this and they just say "Sorry" and act as if they could really care less. If you are really in the mood for Chinese food, I highly suggest that you find another place, or just make the trip to the Bend Panda (which is what we've been having to resort to). read more

We went through the drive through. One meal was supposed to have rice - no rice. One meal was supposed to have beef broccoli - no beef. The helping of shrimp was four pieces. RIP OFF. read more

Panda Express - Chinese Near Me - Redmond, Oregon

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Probably the slowest place in town. The staff are rude and never in a hurry. I pulled up to the window and seen my order sitting there. The gal checked the to go boxes, moved them to another counter, then went outside to the dumpster. Came back in, bagged my food, then finally took my payment and gave me my food. read more

I was waiting to order when I glanced around the empty restaurant and noticed that it was full of food and muck. Looked as if it had not been cleaned in a week. It was absolutely disgusting. Once I got to the counter I mentioned the dirty state of the restaurant and was met with a snobby teen who said "yeah it's been busy" while looking at the empty restaurant. We decided it was too dirty to eat there so we left. It was a real shame because the Panda Express corporation makes great food, but the location was horrible. read more

I gave a one star review because they often will short your drive through order. Otherwise the service at the drive through has been fine. The staff turnover appears large, I never see the same face twice. Now, in my opinion, the food here is really really good, far superior, to me, than any other food of this type in Redmond. It can be seriously scrumptious. But if you go through the drive through stop and check your boxes before you leave. Today we went and got specialty items that cost a bit more. When we got home one of the two entree meals was almost empty, hardly any food, I mean less than 1 cup of food. The 2nd one had a TON of fried rice, way more than normal which is fine by me but it also had a very small amount of the entree. Their new Pacific chili shrimp is GREAT, too bad I had 3 mouthfuls for $9.40. A regular plate with two entrees is 6.90$ which is a very good price. The one I had I was charged 1.25 extra for each entree even though sadly I didn't get enough to even be equal to a "normal" single entree plate. It's very, very disappointing. Like Joe Pesci said in Lethal Weapon 2, "They **** you at the drive thru", which was so funny in that movie because it was true in 1989 and it's still true today! UPDATE: It happened again, yesterday 5/20/2016, two orders at the drive through, both badly shorted. But we've wised up and caught it, handled them back and they apologized. What I want to know is why doesn't it ever happen in reverse? Why don't we get tons sometimes? When there is a problem it's always a short. UPDATE: 10/04/16. Nothing has changed. And a BBB complaint to their corp HQ went unresolved/unanswered. read more

Was visiting from outta town & decieded to give them a try. After walking through the door there was a long line. We patiently waited for a long time. When we finally got to the front & was ready to order all the help disappeared. By this time the place had cleared out but still no acknowledgement from any employees. By this time we were done with being ignored & walked out! read more

The SLOWEST PANDA EVERRRRRR. After I complained the manager included some free food and a drink, but it doesn't make up for a 25 minute wait!! read more

Horrible service from 1 employee, very rude, slammed down the soy sauce packets on the glass food cover. Very snarky when I was looking at the entrees to see what my kids would like. The chicken my sister ordered wasn't ready so she waited for it to be cooked, said employee just gave me a snarky look when I went to check if the chicken was done, my sister went to get sauce for her meal and the employee was standing there asked for a thing of sauce employee looked at my sister put the sauce ladle down and walked away. Will not be returning to this location! read more

So, Panda Express is the only fast food Chinese, right? Someone knows what they are doing, at corporate Panda Express! The prices are decent, and the food is great. They give you samples - who doesn't like samples? There is no gross fat in the meat, and the veggies are fresh... I love fresh. This particular store gets my vote because I, being the ding dong I am, LEFT MY PHONE in this store! OMG, MY PHONE!! My faith in human decency is - getting better - because the nice people in this store didn't steal my phone. I got it back after TWO HOURS of not knowing it was missing... 5 stars for that, I would give six if I could. (& I only say "getting better" because some scum bag threw an entire trash can into the Crooked River in a campground above Prineville, and a nice BLM person had to fish it out - seriously people, what is wrong with some of you?! Who is your mother? Did she teach you that?) Sorry - Squirrel! Eat yummy food every day, and please be a good person - and not in that order! read more