The staff here is super polite and courteous. We visited during the start of lunch and we got through within five minutes. This location is clean and there is decent amount of seating. There is also a lot of parking options. Overall the food is good. My friend enjoyed the dynamite chicken but it was too spicy for me. The teriyaki, beef and shrimp were all good. The shrimp was not as crispy though and the beef was not super hot like the rest of the food. This is a good Panda Express location. read more

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Went their to try and give them another chance to make me feel different about the situation. The person came on line and said they were closed on a Saturday. This was 11:45. I go by their about 2-3 times a week. Noticed that they do have have the amount of cars on lot as prior years. And no one in drive through. They act as if they don't care about their customers. read more

I usually really like Panda Express -- it's honestly one of my favorite fast food places when I'm on the road. Because of my work, I travel a lot and I've eaten at Panda Express locations in many different states, probably over a hundred times, so I definitely have something to compare it to. Unfortunately, this time the portion was extremely small compared to what I usually get at other locations. It honestly felt like one of the smallest portions I've ever received at a Panda Express. The food itself was fine, but the portion size was disappointing, especially for the price. I hope the management can pay attention to this in the future, because customers do notice these things. Thank you. read more

Panda Express - Chinese Near Me - Marion, Illinois

AGAIN.... there were multiple items that were not ready for purchase. (and not available until the following day) 5:17pm - drive through. I tried to order mushroom chicken, and kung pow chicken (wanting nothing with breading) So the only other item that I would eat is the black pepper sirloin steak. However it had an up charge. I asked respectfully if the up charge could be removed, due to lack of not having menu items available. She asked me to repeat myself 3 times. I then asked for the manager, and she let me know that I had been talking to the manager. She refused to take off the up charge. I wouldnt have ordered the premium food, but I was forced to due to the location (Marion IL) not having food available. This is horrible customer service and a poor managed facility. read more

Absolute worst manager I've ever had to deal with, Jaylin Johnston, yes i named her bc she deserves to be named the way she treats customers, she sure Hates Senior Citizens. she needs to have some extended customer service training or better yet find a job where you have no face to face customer contact. she contradicts, corrects and condescends, not good to gaslight your customers, who most, like me won't be returning to Panda Express. I didn't get to the food which was limited selections, cold and tasteless not to mention small portions. Is it me or have the containers gotten smaller and the prices higher, seems to be the trend. read more

this joint has the utter nerve to more often than not eschew customers' cash and announce Credit/Debit Card Only at the drive thru and signs inside the door and at the register-- the signs are neatly done professional quality, so it's an indicator that this location has "cash issues" quite often. that's a sure sign of a location with perpetual turnover and constant "trainees," whereby the Manager has to be there with the constant eagle eye on staff and can't make it to the bank. i've no problem with the food other than it's the typical amerikaized sweetened garbage. that's just the way is because of frivolous lawsuits by people claiming a Scovill heat rating of 550 almost killed them. and i'd rather the servings be doubled for $3 more. sometimes i just want the Styrofoam container heaped with fried rice and am willing to pay $12, but that's a no-can-do at Panda Express! had the Bejing Beef and it was sugar rush sweet even though a "pepper" entry on the menu. and as well it's strange if you want two "sides" you have to move up on the expense scale, which is stupid because the "sides" are their cheaper food that they make the bigger profit on. read more

Good food but a little expensive for what you get. If in and out is what you're looking for then this is the place. Check your order, only got my order wrong 3 times through Drive Through. read more

I was very impressed with their great customer service and promptness we had. The morale of the whole place was very welcoming. The wait was quick and tasted great! I will definitely be visiting again. read more

Waited 15 minutes in line and no acknowledgement from anyone. Disappointed and not the first time at this place. Poor management

Love the food here. Only problem I have had is they always run out of things. It's not just once but every time I have went they never have the one item I want. read more

Long day on the highway of driving. This food is horrible I don't waste your time. Rice was hard and Chicken was dry from being under the hot lamp all day read more

Panda Express - I'm barely gave me any food can see the bottom of the plate - Chinese Near Me - Marion, Illinois

They served me old and stale food intentionally. I have never been treated like this at a Panda Express ever before. This is literally over 25 years of being a customer. I am able to notice Stale food on the line. Never has it been a problem when I notify the servers that I am willing to wait on fresh product. They literally placed the Soggy & Stale food on the bottom of the order with two pieces of the fresh product on top as if a person would not notice. read more

Food is good but one of the workers was outside smoking on the outside patio... he put out his cigarette on the dining table then threw it in the inside trash can still smoldering. Stunk up the whole restaurant... last visit to this location read more

Went there yesterday November 1st just after taking my Mom to go in for surgery. An employee walked in right before me. The sign said they opened at 10:30 AM. The door was locked. You could see them walking around. I was out there about 10 minutes and no one came and said anything! I decided to try the drive thru and I was rudely greeted by a girl saying we don't open till 11 because our truck was late. I told them they needed to put a sign on their door then. It was all horrible! There were no apologies or any kind of nice behavior from that place! I just in a completely WOW moment with the whole situation! read more

This Marion chain has always been so good. I have no idea where all the negative feedback is coming from. All the staff has always been nice and the food is always fresh. There was one time they were out of what I wanted, but it was because the delivery truck was stuck in icy weather and physically could not get his truck there. No ones fault but Mother Nature. read more

Poor customer service. No help . Was trying to order catering order and people just didn't care

Didn't taste authentic at all. Crab ragoon didn't have the sweet yet savory taste like a REAL one does. The fried rice was okay but very dry that it all stuck together. Orange chicken was the only thing i could find myself eating. read more

Extremely rude employees. Leave people standing at counter, food was ok, rice a little hard, but edible, but the "sweet" tea is a joke

I received Horrible service from Diana who wasn't listening to me. I was over charged for food I didn't receive. Only one entree available. Store was dirty and this was 3 in the afternoon. Then I receive a survey asking how customer care resolved my issue after filing complaint yet never received a call from them. Horrible experience for my first visit. I never take the time to do these reviews but this was horrible. I will never recomm my company employees nor anyone else to any branch of Panda Express. read more

Allan was RUDE. We are vegan, and only wanted white rice and noodles and he gave us an attitude because we did not want an entree. They charged us $6.40 for 3 ozs of rice and noodles. He also forgot the teriyaki sauce. Steven is the manager on duty, and if drive through is the only option, then all orders should be triple checked. Do not recommend stopping. read more

Two slices of beef in Beef & Broccoli Bowl, really? I had a late lunch around 1:30pm. When I got there, most of trays are almost empty. I saw there are still 1/4 tray full of beef & broccoli, so that's what I ordered. I'll never imaging there were only two slices of beef in my bowl. I guess they have an urgent need for revenue, but I will never go back to contribute again. read more

Store is filthy. Trash overflowing, and staff really unfriendly. The food was served cold, and was the worst experience I've ever had at a restaurant!! read more

I work nearby and love getting panda after work or when on break. When I was a vegetarian I enjoyed chow neon, spring rolls, and cream cheese Rangoons, but now that I am eating meat again I have since tried the orange chicken and it's great, the food is always fresh tasting and great. They offer samples if you're unsure of what to order, which is helpful if you don't know what anything tastes like there. They offer a wide selection of drinks, both fountain and bottled, along with healthy drink options. Store is always fairly clean and the line moves quickly. My only complaint is that the drive thru is very very slow sometimes, but the food is worth the wait. read more

Honestly IDK where the negative reviews are coming from on the Marion location! This particular Panda Express has some of the best food I've had. Maybe it's the time of day I always come by? But the Honey Walnut Shrimp and chow mein is to die for! I come by here for lunch every time I'm in Marion for work. The staff are really friendly and they're doing a decent job keeping the site clean even if it is brand new. read more

This location will never fail to disappoint. I realize the cooks here aren't award-winning or outstanding by any means, but how do y'all mess up simple things like plain RICE? I'm not kidding, every single time I have ordered plain and/or fried rice from this location the grains are hard and dry. Every time. It's pretty evident that whoever is in charge of preparing the rice has never dealt with cooking rice until they landed this job or something. It's infuriating to PAY for food that is NOT cooked properly at all, I mean seriously rice is soooo easy to do, or maybe the incompetency is just through the roof there. Definitely warning others to save their money by staying away from here. read more

This chicken was not kickin, this chicken was shittin. Some shittin chicken. The black pepper chicken must have been seasoned by a white woman No flavor and no pepper. The crab rangoons did not come with sauce , which I did not appreciate. Also, they were barely filled, but I guess it is what it is. read more

I ate at a Panda Express in the Bradley IL area a few weeks ago and it was pretty good, so my son and I decided to try the one here in Marion IL I got a a beef dish with green beans and onions. I had almost finished my meal when I bite into a particularly large piece of beef--I was shocked to see it was completely raw inside. Yuck--I don't like my beef rare. I don't plan on going there again. Ick! read more

When I had gotten my food, I had sat down and stated eating my white rice. yep, no it was hard like halfway cooked. So I put it aside said whatever onto the next, then when I had gotten my orange chicken it was poorly cooked. and the place needs a bi-county or state inspection. read more

My girlfriend and I have always loved Panda Express. How ever after our visit to this Panda Express store we are very disappointed. We never knew if our server Briana G heard what we wanted because she was more concerned with talking to her coworkers through her headset and laughing. As we're the other employees. Also the food was not very good the orange chicken did not taste right and neither did the chow mein. My girlfriend and I will not be returning to this store. read more

For our first time, We tried the drive thru & wasn't impressed with the quality of the food. We received mostly veggies & hardly any meats. Not wanting to write off the restaurant without giving them a fair shake, we went in & had our meal. We visited between 7-8pm. If I had looked @ the tables, floor & windows before we ordered, we would have left & not come back! It was EXTREMELY nasty, tables were dirty, there was trash overflowing from the can, & the drink area had liquid all over the straw, lid area as well as a puddle of what looked like water pooled in the floor coming from under the cabinet. The windows looked like they hadn't been cleaned since it opened! The line employees were very friendly & knew the menu, but the cashier was more interested in talking to her friend who was in front of us in line. She didn't say "hi" or acknowledge us in any way, just said the total & continued to talk to her friend. Very unprofessional! The food was good with a nice balance between the rice & the meat, but looking around @ how dirty the restaurant was made you wonder if they didn't consider the dining area part of the restaurant. The trash can was emptied while we were there, but the trash that fell on the floor, was left right where it landed! There needs to be a training on what is acceptable & what is not! He looked @ it like "if I stare @ it long enough it will jump in the bag"! I can't say whether or not we will be back, @ this point the answer is a definite NO! Very disappointing! read more

I had a terrible experience. I got a plate of the beef and broccoli and there was only two pieces of the beef and the food wasn't warm and honestly it didn't even taste all that great. The lady in the drive thru was very rude to me when I told her it was my first time ordering. Never will I go there again. Not worth the $ read more