Great grooming at great prices! Will be bringing my pups back. They looked amazing when they came home. Reasonable prices and great availability. read more

I've taken my multi-poo, Nike, to Pampered Paws nearly every month for over a year. I have had no problems. They cuddle my dog every time I hand her off. They are friendly to me. I wouldn't have any problems recommending them. Nike looks great after each visit. read more

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I take my Great Pyrenees to be groomed at Pampered Paws Collierville. It has been a great experience. Chris is his groomer and she does an excellent job. My dog has chronic skin issues and they are sensitive to his needs and bathe him with tea tree shampoo. Grooming a double coated dog is a lot of work but my dog looks beautiful and tangle free when I pick him up. He is happy to see Chris on arrival and happy and relaxed when I pick him up. I'm very pleased with Pampered Paws Collierville! read more

I'll start by saying that I've been a customer for 6 years. I had 3 Cavalier King Charles (now only two...more on that later), I was new to town, didn't know anyone and it was kind of the first place I stumbled across. I was never super impressed with the cleanliness or the staff, and once or twice one of my dogs acted out of sorts when he came home, like he got injured there. But when I inquired they always assured me everything was fine and nothing happened during the appointment. I just trusted them and assumed he got himself worked up. They have a punch card system which I initially thought was nice, but then I realized the owner will do whatever he can to get out of giving away that 1/2 off groom after 8 full price visits. They refuse to keep the cards on site and will not combine the cards. So say you drop off and your husband picks up, if he doesn't have the cards you are shit out of luck and don't get punches for that time. Surely that makes no sense right? You paid for the groom, why would it matter if it was two separate cards? I didn't believe that someone, especially a business owner, could be so illogical, so I tested it out. During COVID, we cleaned out both of our cars and several of my purses and found 5 different punch cards all about half punched. In total it was more than 16 stamps which would be two half off visits. I arrived at the groomer, explained that I did some cleaning and showed them the cards, none of which had a particular pets name on them. I also explained that bc I work long hours sometimes I pick them up, my husband does, or even my mother in law so that's likely how we ended up with multiple cards. They informed me that they weren't sure if they could combine them, which again makes no sense but they agreed to call the owner and discuss. When I went to pick up the dogs, not only did they not give me half off either dog, THEY STOLE HALF THE CARDS and wouldn't give them back. They claimed that some of them were for my dead dog and couldn't be used towards these dogs. Keep in mind they are all the same breed and size and none of the cards had names on them. My sweet girl died young and tragically and for a business whose livelihood depends on loving pet owners I couldn't believe the insensitivity of these people. If you go to a restaurant that gives you your 10th salad free, do they ask you who ate the damn salad? NO!! Because it doesn't matter, you paid for it. The same applies here. While I was discussing it with them, they were completely rude about it, bringing up my dead dog yet again and defending this outrageous position. I've given it some thought and based on rough numbers I've spent well over $5000 there.... and this greedy, insensitive, short sided idiot was willing to give up $1000 annually in perpetuity over $50 freaking dollars. I don't know about you, but I cannot and will not support business owners who do not value their customers. If he is that cheap about a punch card system, imagine where else he might be cutting corners. Keep your fur babies safe and go elsewhere. read more

i have taken my baby twice a year for the past few years and never had a problem. The shop is nothing impressive or posh, but we just needed a summer shave and a fall freshen up, so nothing fancy was necessary. Today, when we walked in the door, before ANYONE touched him, they said, "It's going to be an extra ten dollars because he's all matted." I said he had a few on his belly where he gets wet, but everywhere else is ok, only to be interrupted and told, "Yes, his face and ears are." So, the groomer checked him and said she could "save" his face and ears from getting matted. When I picked up my precious baby boy, I was told that I needed to take him to the vet for grooming in the future. (of course that was after she asked if I wanted to add a tip). I didn't have to ask why because the groomer immediately began to explain that my dog would not be still and was thrashing around and trying to bite. I was shocked and said his name, like WHAT? "He has NEVER done anything like that." The groomer said, "Well he's got a chart full of notes that says he has, and I wasn't even able to finish his feet or face because he kept moving. IDK why, but I started to tear up and almost started crying. I thought, why didn't someone say something before, and why would you call and say it's about time for his hair cut if he was a problem? And aren't those behaviors expected from animals? I would want to get away too if someone tried to shave me. I know everyone thinks their dog is the best, but he truly is a good boy, and I've NEVER seen him be aggressive in the 12 years we've been together. ANDI NEVER would have left him if I knew they thought he was problematic because I would worry about how he was treated. Did he stay in a cage for hours? Did he go to the bathroom? He certainly didn't get enough water (if any) because when we got home, he drank every drop of the remaining water in his sister's bowl, which he wouldn't usually touch with a ten foot pole. Who write a review this long? Someone who recommends you NEVER take your babies to this place. read more

I only made an appointment for at this business due to finding a 20% coupon in the Collierville Clipper magazine. The employees were friendly, but the establishment was far from acceptable. If you love your pet and value his or her health and safety, please take your babies to another groomer. I brought paperwork in showing proof of a current rabies vaccination and the owner said that she did not care to see the information because it didn't matter to her. Also the place looks filthy; it has the appearance of a low budget grooming service and an unsanitary kennel. If you love your pets, take them to a reputable grooming service such as Petsmart or Petco. It's worth the extra money. I only gave them 2 stars because they were friendly, yet unclean. read more

Do not recommend. Unprofessional and no focus on customer service. I will not be going back.

I had a Groupon for Pet Effects. It was my dog's first time being groomed, so I wasn't willing to spend too much the first time. Although the desk lady was little terse, she was exceptionally friendly to my puppy. After leaving him there, I got a call that due to the lack of employees (she was the only one there), she wouldn't be able to give him a cut. Apparently my dog was very finicky and would run away when the clippers were turned on. That was understandable, so my mother and I offered to drop by and hold him while she clipped. In the end, it worked out. Scout has a lovely new do, and I know he loves his shaved belly with all this heat. The lady was helpful and told us what we could do to keep his shedding down. I would definitely go back. read more

I love Danielle and Jenna!! They are so knowledgable on all dogs!! They have helped me so much with my puppy! I only take my yorkie to them. They give very useful tips on how to care for your dog in between grooming. And how to prepare your new puppy for regular visits to the groomer! My advice is to listen because it makes for a happy dog and a happy groomer!!! Because I know first hand what some of the dogs look like that come in there!!!! ( terrible) they let the dogs run around a play until its there turn for a hair cut! A lot of my friends use them as well! read more

This place is TERRIBLE!! I should have went with my gut instinct and never left my dogs with them!! My poodles hair cut was awful!! I told her when I dropped him off that I wanted his groin area shaved, and his hair on top of his head rounded. She did neither!! His groin area looked like it wasn't even touched and when i brought it to her attention she said, "oh...I thought THEY shaved it" and then later said she groomed my dog herself! Ok, so which is it? His hair in his head is so uneven, I had to cut it myself when I got home. Aside from his terrible cut, you couldn't even tell he'd been to the groomer. I have taken my dog to many groomers in the 10 years I've had him and never once have I paid for such lazy service. I will never go back to this place nor will I refer anyone to them!! Terrible, terrible groomer!! read more