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Pampered by Pom

5.0 (1 review)

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16 years ago

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Sunkissed Studio

Sunkissed Studio

1.0(1 review)
1.3 mi
££

Went here in a group of 7, for a wedding, for eye lash extensions and nails. One of us had her eye…read morelashes dyed which did last until the wedding but not much longer. We told them we were having these treatments for the following Monday which was 2 days later, May Day so a bank holiday. Eye lashes didn't last the day. Nails didn't last for the bride's wedding 2 days later. We had to purchase our own false eye lashes and the bride had her nails touched up. I complained for all of us and told we should have gone back for re-touches. I explained that was not possible as we went on Saturday and the wedding was the bank holiday Monday so they were shut. We should not have had to have gone back that quickly anyway. We asked their advice and were assured the eye lash inserts would be ok for the wedding and possibly a week afterwards they might need some attention which would cost approximately half the original price. This did matter as we only had them for the wedding. One of us asked for her eye lashes to be touched up while we were there and she had not left the shop! I complained on the phone 3 days after the wedding as I live local and was told they didn't really have a manager so I phoned Trading Standards who advised me what to put in the complaint letter. I did as they said and one girl phoned saying she had never had any complaints before etc. She said the bride could go back to see her if she wanted. The bride lives in Surrey!! She refused to give a refund. They cost £30. In the end they did not care at all about us and I am not taking it further. Trading Standards advised me to take them to the small claims court. They must need the money more than we do but BEWARE. There are lots of salons in Tamworth so make sure you use others. They ignored my complaint letter. If family lived closer I would be taking it further. They do not deserve one star !!

South Staffordshire College Hair & Beauty Academy

South Staffordshire College Hair & Beauty Academy

1.0(1 review)
1.6 mi

I have been twice to this salon and although I was polite and friendly, both times I have found the…read moretrainee hairdressers to be very quiet and to me they seemed really quite miserable and I felt like they didn't want to be there (especially on the second visit). I did not feel welcomed. There was a strange atmosphere in the salon. It did not feel very professional. The appointments take a lot longer than normal, which I didnt mind but if you go make sure you take something to read. On the first visit I was offered a magazine, and after i'd read the magazine I was quite bored so the next time I took a book. On the first visit the person instructing the trainee was quite pushy as to what I should have done. I kind of felt swept along by what she said and when my hair was done I did not like it. I feel like its my hair and It should be my decision as to what I have done. I feel she bullied me into having something I did not want. I thought she knew what she was talking about but when my hair was done I thought it looked awful. I complained and went back, I felt like they didnt really care and were just trying to get rid of me, they redid my hair but I feel like it was a rush job to patch it up and is not how I want it. Having my hair done here was a mistake. I don't really blame the trainees as they were being told what to do but the person instructing should have known better. I felt quite self conscious as all the other trainees kept looking at me, and at one point one even spoke to my trainee about me as if I was not there, asking does she like her hair?? and she replied she hasnt seen it yet, which wasn't reassuring. (was having hair washed at the time) It was not a relaxing, or pampering experience. It is cheap but then you get what you pay for. I can't comment on the beauty salon as i've only been to the hairdressers. I would not go there again and if you care about your hair I would advise you to think carefully!

Pampered by Pom - beautysvc - Updated May 2026

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