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Pamela P Zarick, MD

5.0 (2 reviews)

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11 years ago

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10 years ago

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Comprehensive Primary Care

Comprehensive Primary Care

2.7(24 reviews)
2.8 mi

I had an extremely unprofessional experience at Comprehensive Primary Care - Germantown today. My…read moreappointment was scheduled for 10:30 AM. When I got stuck in heavy traffic, I immediately called their call center. The representative clearly informed me that there is a 15-minute grace period and that if I arrived before 10:45 AM, I would still be seen. I rushed and arrived at 10:43 AM. When I walked in, the front-desk receptionist was outside in the hallway on her personal phone. She came inside 10:44 AM. I explained that I had an appointment, had already checked in online the day before, and had also notified the call center that I might be slightly late. She took my ID and insurance card, then at 10:46 AM told me that I needed to reschedule. It honestly looked like the front desk receptionist had no interest in doing her job. Instead of following her own office policies or showing basic professionalism, she seemed perfectly fine wasting patients' valuable time. She acted as if rescheduling people was easier than actually helping them. It's clear she has no understanding--or concern--for how valuable someone's time is, especially when the patient followed all the instructions given by their own system. This was completely unacceptable. I arrived within the grace period, I communicated ahead of time, and still I was turned away due to staff negligence and lack of professionalism. This office needs serious improvement in customer service, accountability, and the way they respect patients' time.

Once you're seen it's fine. But to make an appointment? Hell no. I waited twice and got hung up…read moreboth times. A whole hour. Didn't even bother to hear what I wanted to say.

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Comprehensive Primary Care
Comprehensive Primary Care
Comprehensive Primary Care

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Germantown Primary HealthCare

Germantown Primary HealthCare

3.7(12 reviews)
2.7 mi

I found Dr. Wadhwa to be relatable, attentive, thoughtful, caring and knowledgeable to name a few…read more He is truly much more than the few attributes that i have mention. My husband and I were a few minutes late getting there but he came out and introduced himself to us and ask if it would be okay if he saw another patient ahead of us so that he could give us the attention that he felt we deserved. He told us that he did not want to rush our visit. How amazing is that, we were late not him. I have had some good doctors in my life time but never with such great presence. Even though my husband did not have his medical records with him he assured us that he rather assess his medical history based on the medication he was on and his questionnaire of my husband medical history. I looked at three other doctors portfolio's on line but i never read through anyone of them. I kept coming back to Dr. Wadhwa every time. The spirit in my heart told me not to look any further, his portfolio spoke to my husbands medical condition and after meeting him I knew we made the right decision. I'm filled with so much joy knowing that we made the right decision and that we both will be well taken care of but Dr. Wadhwa can lead us to the water but he surely can't make us drink it, therefore we must do our part as well. Thanks, Dr. Wadhwa for accepting us as your patients. Olivia B. and Earl A.

It's a small modern doctor office with positive vibes and that gives me hopes for a much closer…read moredoctor/patient relationship that is missing from many large impersonal doctor offices with too many doctors and having too many patents in the waiting room. When I walked in, I'm the only patient and I feel safe and not be encumbered with other patients in waiting room with their illnesses. Dr Lakhvinder is an excellent and caring physician who took the time to listen to my medical situation and made very good suggestions and quick calls to my pharmacy. I'm feeling a big relief knowing that I am under excellent and watchful care.

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Germantown Primary HealthCare
Germantown Primary HealthCare
Germantown Primary HealthCare - Meet Dr. Lakhvinder "Sonu" Wadhwa

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Meet Dr. Lakhvinder "Sonu" Wadhwa

First Medical Associates

First Medical Associates

2.4(78 reviews)
2.7 mi

Dr. Malik has been my Primary care for almost 5 years now I was very happy about my experience and…read morerecommended him to family and friends. Lately. I have been seeing the PA-C Ms. Renee Lapointe and I couldnt be more happier. Ms. Renee is very thorough on examination, she takes time to listen to your needs and for some reason I tent to get anxious inside a doctor's office but she always set a comfortable vibe inside the room, she always make sure she answer all my questions before I leave the office. There were times I have to contact/ send her a message thru patient portal and she always responds quickly. I just had my Annual Physical done which I need to have some lab drawn there's a laboratory next door and I also have a great experience with their service and staff. The results came back so quick and received a message from the PA the next day regarding my results. Overall, I highly recommend this Doctor's office, plus there's no long wait and easy to book appointments.

Poor customer service. I made a visit to this office after getting bitten from my cat. Good thing I…read moregot my wonderful pet rabies shots. It was a pain to drive my car with one hand, so in turn, I was 8 minutes late. The receptionist told me they would reschedule my appointment because they had this 5 minute rule (they showed me the sign on the desk to prove it, or to rub it in because it seemed like the lead receptionist enjoyed in canceling the appointment) This receptionist also argued with me when I asked to speak to a manager and even threatened she wouldn't cancel any future appointment. Who's the boss here, the receptionist or the doctors? I spoke to the manager and she was of no help. It seems like this office thrives on bullying the customer. Customers keep them in business. It's like biting the hand that feeds you. (MY CAT!) So my appointment was rescheduled for hours later (keep in mind my hand is still in pain, infected and swollen. I guess no one cares if I lose my hand to infection.) I met with a nurse and she was very friendly and sent me off with antibiotics. I was better in about 2 weeks. It is like two different world's at this office. The front office is like a 3rd world country type of customer service, and the back office is like what people think America should be- First world civilized country wanting to take care of you. To add, when I left in the elevator after the first appointment was canceled another patient from the waiting room agreed with me. They said the customer service is ridiculous. I wonder how many others think the same. Running a business is difficult. The easiest part if taking care of customers-it is if you actually care about them. I am not sure how a physician office can operate and hate the customer. Seems counterintuitive. Avoid this office unless you're craving some drama in your life.

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First Medical Associates
First Medical Associates
First Medical Associates

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Rockville Concierge Doctors - Dr. Aimee Seidman, who started the practice in 2006.

Rockville Concierge Doctors

4.6(9 reviews)
4.0 mi

Accept insurance -- not only they charge a high fee, the generate more expenses but not accepting…read moreinsurance.

I was introduced to Dr. Possner by a good friend. There are not enough words to describe how…read morethankful I am for this introduction. From the first meeting I had with Dr. Possner, I knew things would be vastly different and that I had found someone that would have a profound impact on my health. My first appointment was the longest time I had ever spent with a doctor. My appointment was 2 hours and Dr. Possner had fully reviewed my medical records and engaged me in thoughtful conversation about my medical history. I left my initial appointment with a feeling of empowerment over my health that I had never really felt before. Little did I know that the impact of having Dr. Possner as my doctor would happen so quickly. I was on vacation and had an acute UTI. It was after business hours, but I was able to call the office and get the on call doctor that happen to be Dr. Possner. I walked him through my symptoms and he immediately called in a prescription for me. Because he had such knowledge of my history it was easy for us to communicate and talk through my symptoms. He checked on me via email through the client portal several times over the next couple of days to ensure I was ok. The fact that I was in a remote part of a different state and I was able to call and speak with the doctor saved me stress and the hassle of finding an urgent care to go to. He has made several recommendations to other specialists and doctors, all of whom have turned out to be amazing. His referral goes a long way with each specialist I have scheduled an appointment with. I can't recommend Dr. Possner enough; he's a great listener, thoughtful, caring, kind and you can tell he truly loves what he is doing. His follow through is simply amazing.

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Rockville Concierge Doctors - Our waiting room...which is usually empty as there is no waiting!

Our waiting room...which is usually empty as there is no waiting!

Rockville Concierge Doctors
Rockville Concierge Doctors

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Pamela P Zarick, MD - internalmed - Updated May 2026

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