It's a small modern doctor office with positive vibes and that gives me hopes for a much closer…read moredoctor/patient relationship that is missing from many large impersonal doctor offices with too many doctors and having too many patents in the waiting room. When I walked in, I'm the only patient and I feel safe and not be encumbered with other patients in waiting room with their illnesses. Dr Lakhvinder is an excellent and caring physician who took the time to listen to my medical situation and made very good suggestions and quick calls to my pharmacy. I'm feeling a big relief knowing that I am under excellent and watchful care.

Even though I had an appointment, it took over two hours to be seen. If you can't be seen at the…read moreso-called appointment time, and they know it when you set up the appointment, doctors' offices should give a realistic appointment time! You hate having your time wasted! Even though I am asenior citizen, I hate having mine wasted as well.

If you have health concerns, please find a legitimate healthcare provider, definitely not these…read moreguys. If you are healthy, you may go there for a National Geographic documentary about water buffaloes. This office is laughable. The doctors are subpar, but I am not even going to write about that anymore. We do not expect great service here, but then you should not be charging the same as other doctors who actually provide good medical care. You are not even close. Why are you charging the same amount for this kind of substandard, below-average, inferior healthcare service? Now, this review is about the front desk. Others have written plenty about the doctors. It seems they forgot to write about the front desk, so this review aims to fill that gap. You have got to love the front desk. If you replaced them with a couple of fast-moving snow monkeys, the patients would probably be happier. The monkeys would not be able to solve any problems either, so at least there would be no loss of service, and there would be some entertainment while you guys make us wait 45 minutes or so. To be fair to the snow monkeys, unlike you guys at the front desk, after a few weeks of training, they might actually start solving some of the problems. My lil' friends, I am not sure if you are doing this as charity work, but I assume they actually pay you a salary. We are not asking for miracles here. Nobody expects you to perform surgery at the front desk. Answer the phone, pay attention to the patient, and occasionally solve a basic administrative problem. We can start there. If avoiding work and being incompetent were Olympic events, I am fairly confident this front desk would bring home a medal.

When I made my appointment, nobody told me my insurance was not accepted. Of course, the…read moreappointment was made through an automated system which is frustrating in itself. The manager simply with no apology just said : "We don't work with these guys!" This was very upsetting! I would never recommend this practice.

I just started with this practice and I love Dr. Sharma! He's very easy to talk to, down to earth…read moreand makes you feel comfortable. I usually go with female docs but sticking with him.

Johns Hopkins Community Physicians in Germantown has terrible customer service. Saw the doctor for…read morea sinus infection after having the flu 10 days earlier. The doctor recommended a flu and covid test. I asked if it was free and he said yes. Ended up receiving a bill for over $100 for the covid test. After disputing it with the office and billing, I was told there was nothing they could do. The doctor even said he didn't say it was free. I felt let down. Someone who is supposed to be in charge of my health lying. The office could have easily taken care of this. Instead, I am left with a lack of trust in my provider.

My previous Doctor retired in March 2022. I had to find a new doctor. I decided on Comprehensive…read morePrimary Care; they are in Germantown and are easy to get to from my house.l The Good All in one location, labwork and Doctors are simple and easy. Great parking and the location is right off Germantown road. The bad You leave them a voicemail requesting prescription refills, and they may or may not respond. You must go to 2, 3, or more voicemails to get a response. Look, the reality is that my medical journey is my medical journey. I want to know if my doctor is working with me. I may have to change Doctors, as these guys are average to below average. Unfortunately, no amount of convenience makes the averagely acceptable.

Years ago, this doctor had an excellent reputation, which is why my entire family chose this…read morepractice. Unfortunately, our experience was extremely disappointing. The staff was consistently rude, unprofessional, and disrespectful, to the point of actually hanging up the phone on me. Even getting a medication refill became unnecessarily difficult, as I was expected to pay for an office visit every time I needed one. My family and I have since switched to another medical center, and we are extremely happy with the difference in care and service. Based on our experience, I would absolutely not recommend this practice.

Dr. Zarick's insight into my medical case would years later come back to help me. If she hadn't…read moretaken the time to listen, and process all of the information, I wouldn't still be here today. In 1991, when I was 16 years old, I was experiencing a number of strange infections. At once point, she pulled my mother aside and said "your daughter has a severe ecoli infection in her vagina, and she doesn't have a fever or an elevated white cell blood count, and that isn't normal". Unfortunately, my mother (for reasons perhaps only a psychologist can help me with), blew it off, attributing it to just normal growing whatever, but Dr. Zarick was insistent that there was something wrong (and that I needed to follow up with my normal pediatrician). This is significant, because as the years past the problem became worse and worse, my infections more extreme and scary, and as doctors kept asking me about my past, I slowly started to remember...'wait a minute, there was this one doctor at Centreville Urgent Care who was very concerned about me...' And then when I finally got my hands on some of my old records, there it was--yeast infections, bronchitis, strep throat, and of course the ecoli infection i cultured positive for without the corresponding elevated wbc seen in most normal people... She was working at the Urgent Care, but if she hadn't taken the time to think about what was going on with me, and alert my mother (a conversation they had in the hallway outside of the room I was in, which thankfully I overheard), I wouldn't be here today. She was the first physician to know something was wrong, and speak up about it. When I stumbled upon a more recent review written by a patient of hers that said the same positive things I felt about her, I was very glad to read she's still practicing medicine with the same heart and soul she had back when I was younger.

I was having severe knee pain when Dr. Zarick saw me at the Kaiser Urgent Care department at…read moremidnight. She listened well and prescribed a shot of Toradol followed by Relafen. I am now getting relief have hope I will soon be able to use my left leg again! I wish she could be my primary care doctor!

Dr. Ajay Reddy had been my personal physician for 25 years. He is by far one of the best doctors I…read morehave had the pleasure of being a patient of. He has helped me with many health issues and always been great with my yearly physicals. Dr. Reddy is always professional, kind, supportive, helpful and always willing to listen. I definitely would recommend him. His staff and office is also great. His staff keeps me updated on everything.

Dr. Reddy is by far one of the BEST doctors in the Washington DC area. His entire practice is a…read morerole model for how all doctors should work. I've been a patient of Dr. Reddy going back to about 1998 when Dr. Reddy took over a practice from a retiring doctor. I was 29 years old. Starting with our first few appointments, Dr. Reddy spent so much time to understand my current and past health, I was almost concerned I was his only patient. Of course I was not his only patient, that's just how Dr. Reddy works, and he works hard long hours. I'm a complex patient with a variety of health issues requiring many different specialists who have performed countless surgeries. Dr. Reddy has been indispensable with his specialist recommendations. Dr. Reddy talks to the other specialists involved in my care, so they all work together to develop a cohesive plan for my health care and to ensure no risks aren't understood and mitigated where possible. Fast forward to 2026 and now I'm 56 years old and in better health now than back in 1998. He has always given me honest to the point advice on how to improve my health and encouraged me as much as any professional can. He helped me set and meet goals. He also holds me to the fire when I could be making better choices. Dr. Reddy communication style is friendly and warm, inquisitive and compassionate. He seems to be always learning and keeping his medical skills fresh with the latest and greatest medical advancements, even 27 years later. Thankfully for his own life -and family, he has recently become a concierge Doctor which for me is even better! No matter what, with Dr. Reddy, every patient is important, the details matter, patient comfort and trust matters. These goals require a doctor who has a true heart wanting to help others, who is willing to spend extra time with his patients rather than build a super sized practice with way too many patients where care falls short and you are just a medical file. The front office staff and the other medical assistants, phlebotomist are always friendly. The office will always work with the patient to schedule an appointment that works with the patients schedule. I can often be seen the same day, sometimes within an hour! The wait isn't bad if any at all and the office is comfortable and tidy. Thank you to entire team and of course a super BIG thank you to Dr. Reddy!! Highly recommended!

Accept insurance -- not only they charge a high fee, the generate more expenses but not accepting…read moreinsurance.

I was introduced to Dr. Possner by a good friend. There are not enough words to describe how…read morethankful I am for this introduction. From the first meeting I had with Dr. Possner, I knew things would be vastly different and that I had found someone that would have a profound impact on my health. My first appointment was the longest time I had ever spent with a doctor. My appointment was 2 hours and Dr. Possner had fully reviewed my medical records and engaged me in thoughtful conversation about my medical history. I left my initial appointment with a feeling of empowerment over my health that I had never really felt before. Little did I know that the impact of having Dr. Possner as my doctor would happen so quickly. I was on vacation and had an acute UTI. It was after business hours, but I was able to call the office and get the on call doctor that happen to be Dr. Possner. I walked him through my symptoms and he immediately called in a prescription for me. Because he had such knowledge of my history it was easy for us to communicate and talk through my symptoms. He checked on me via email through the client portal several times over the next couple of days to ensure I was ok. The fact that I was in a remote part of a different state and I was able to call and speak with the doctor saved me stress and the hassle of finding an urgent care to go to. He has made several recommendations to other specialists and doctors, all of whom have turned out to be amazing. His referral goes a long way with each specialist I have scheduled an appointment with. I can't recommend Dr. Possner enough; he's a great listener, thoughtful, caring, kind and you can tell he truly loves what he is doing. His follow through is simply amazing.

If you're looking for a doctor that you can rely on and that you don't have to chase down for…read moreoverlooked issues related to your health, or wait three months for an appointment then keep looking. I was perfectly fine waiting for an appointment given the reviews and reputations that Dr. Meyer seemed to have. I always intentionally book doctors appointments early in the morning so that I don't find myself waiting forever to be seen. I had an appointment first thing in the morning and still didn't see the doctor until 45 minutes after I got there, and then I had to wait another 20 minutes for him to come into the room. The visit itself was somewhat concerning because many times during the appointment Dr. Meyer seemed lost in thought, but I attributed that to it being early in the day or maybe an off day. The real red flag didn't come up until after my appointment. He stated he was going to issue a couple prescriptions that we discussed based on my needs, but when I went to pick them up one was missing. Something I have needed desperately for some time. I called the office a couple days later and ask them to please have Dr. Meyer send in that prescription since it was overlooked. A couple days later, still no prescription. So I called the office again. They said they were going to market as urgent and priority so he took care of it right away. Couple days later still no prescription. Called the office a third time, this I was told they were going to speak with his assistant directly. Couple days later no prescription. Called a fourth time and was told that they went and spoke with him directly about it and that it would be taken care of right away. Next day still no prescription. Call the office a fifth time, and at this point I'm quite frustrated with the situation. I made a tongue-and-cheek comment about having to threaten someone to get this very basic request to be done. Finally, after five follow up phone calls and 23 days, the prescription gets sent in. Something that probably took all of 30 seconds to do. It seems as though either their is an issue with patient load, or an inability to provide the proper care in a timely manner. Either way, not a good experience. Again, if you are looking for punctuality, reliability, and basic consideration for your health and well being, look elsewhere. I do hope my situation is an isolated one, but given the consistency across the entire experience, it seems not.

Very pleasant first impression, but will never get back to you with the results of blood work,…read moreirresponsive.

Dr Anne Wilson has been my concierge doctor for over a year. In fact I just recently renewed with…read moreher. I have found her to be knowledgeable, professional, caring and helpful. She is accessible to me by text during off hours and I have always been given immediate appointments when necessary. Abby , her nurse, is excellent to deal with . She is responsive and on the occasions I have needed blood work been gentle and never left a bruise. While I realize no one can guarantee that I appreciate the results so far! Dr Anne has been a great resource for good referrals to specialists when necessary. I recently had a test which turned out to have good results. However Dr Anne was able to coordinate the available of the results so that I did not have any anxious days! I would highly recommend Dr. Anne Wilson and her staff

I have used Doctor Anne Wilson as my concierrge doctor for a year now and have just renewed with…read moreher for another year. . I find her to be accessible, professional and knowledgeable. She will respond to my texts during off hour questions and always has time to schedule an appointment with me should I or should she feel that is necessary. She has been an excellent resource for referrals to some very good specialists when necessary. Recently she was able to alleviate some anxiety by accessing the results from some tests which turned out to be just fine. However, without her intervention, I would have had to wait. I am very pleased with that level of caring and service. Her assistant, Abby is also pleasant, professional and caring. She is a real boon to the office as Abby is the first person with whom a person interacts when visiting the office. I have never had to wait more that just a couple of minutes for my schuduled appointment. In addition, Abby has drawn blood from my arm with no pain and no bruising. While I certainly know this is not a for sure in the future, so far she has done really well and I appreciate that too!! I completely recommend Dr. Anne and Abby.

I have been coming to Family Healthcare for almost a decade I think. I was very surprised by the…read morelow rating so decided to leave a review of my experience. Throughout the years, I agree with a few of the reviewers in that administratively, Family Healthcare has gone down. Previously, I did not feel as rushed and interactions seemed more personable. I can only assume that maybe they have more patients now and may need better front desk hospitality. I kind of feel many doctors offices in the area are becoming this way. There is a general feeling of over busyness leading to administrative inattentiveness and longer wait times. I also think this happens at offices where providers are highly sought. So why the 5-star rating? My rating is based on the individual provider. I would rate Dr. Rita Sharma a solid 5 stars. I wish she still saw patients at the Olney office which I feel was more organized. She is always willing to pass on the knowledge she has and is personable. She is also very familiar with other specialist in the area and can direct to you one who has the experience needed for any medical issue you have.

This review is based on my experiences at the Germantown office, which I have visited several…read moretimes. During each visit, I have tried to give the front desk staff the benefit of the doubt, recognizing that they may have had difficult interactions earlier in the day or may simply be having a challenging day. However, my repeated experience has been that the front desk staff could demonstrate more professionalism and courtesy. They do not consistently greet patients when they enter, and the question, "Are you here for an appointment?" is often delivered in a flat and unfriendly tone. As a result, I have felt unwelcome and uncomfortable, as though I should not be there. Simple courtesies such as saying "hi", "good morning," "please," and "thank you" would also make visiting the doctor's office a better experience. I believe additional training in professionalism, customer service, and common courtesy would help improve the patient experience.