Poor front office. Emails, texts , all about details of my appointment, including the day before ,…read morebut no one says anything about not receiving a referral until I'm standing at the front desk ? Don't tell me you value my business when the answer is " we don't do that " . Well enjoy your empty slot and lost customer who was interested in LASIK . You know a business is s**t, when their own process kills customers. I would not trust them with my eyes .

If you want a blind dog to do your cataract surgery go here…read more Suffering with a botched surgery. The worst place I have ever been.

I've had a floater in my left eye for past few weeks, and since it didn't go away as I liked, I…read moredecided to have it checked out. I couldn't look up doctor reviews on the Cigna website so I looked up Dr. Pilavas on Zocdoc. Making reservation was a breeze and Dr. Pilavas actually gave me a phone call to confirm my appointment. I went the week of 6/1, when the office is still closed for non-emergency visits. My condition didn't really call for urgent checkup, but I was lucky to have my appointment set right away. Once I was at the office, there was around an hour wait. However, the doctor was considerate and explained that he has been busy tending to other patients who needed immediate care. Dr. Pilavas was friendly and gently explained to me what's going on with my eye. It turns out the condition is nothing to worry about and I am glad that I visited Dr. Pilavas. With my Cigna open access insurance I had to pay $45 for the copay. It was quite a pleasant experience so I'd recommend Dr. Pilavas for anyone looking for eye care.

Dr Pilavas is wonderful! He takes his time with you and explains everything. Very professional, and…read moreI highly recommend.

Only come to this office if you are extremely bored and have nothing to do for an entire day…read morebecause they will keep you waiting for hours. After wasting my time, the receptionist said a 2+ hour wait time was normal before even beginning the appointment with a doctor. Wish I could say the doctor was great and worth the wait, but I didn't even end up seeing them as I don't have a day to throw away. I then requested a refund on my co pay and left. Thanks for nothing!! Zero Stars if possible.

I wish I can give the no star. It's the worst doctor . And yes there's only one doctor who's taking…read morecare of 80+ patients a day. Staff is very nice but be ready to sit there for the whole day. I made my appointment for 12:30, I got there by 12:15 PM but I was still waiting till 1:45. They just called me to get my ID and insurance.Try to find yourself another doctor and avoid coming to Heller. The worst experience ever.

Smile was the decision of my life - Dr. Nissirios and his team throughly explained the entire…read moreprocess in a way that calmed my anxiety from consultation all the way up to surgery day. The surgery itself was painless and only took about 20 minutes - I was able to see that same night and 1 day post op today and went in for a post op check up - was able to do the eye test and got 20/20. Highly recommend going for consultation and getting smile if you're eligible!

Most amazing eye doctor! Not only is the service and expertise top notch, but the customer service…read moreaspect and bed side manner is outstanding. Truly a consummate professional.

Amazing doctors. Was able to reheshedule , no problem . Husband was able to get both cataracts…read moredone with Pamel .and was happy . Though we need an Astoria location to get the surgery

Dr. Pamel is an excellent surgeon and doctor. He came highly recommended to me and I am blessed to…read morehave found him. He successfully did my corneal transplant and then later, Lasik on top of that. He is highly skilled and I recommend him highly.

The only reason I decided to go to Clearview Ophthalmology in the first place was because they…read moreaccepted my insurance provider. I thought that the two positive reviews here on Yelp meant that it would go smoothly. It did not. First and foremost, the main eye doctor there has horrible hours. I arrived around 9:30 for my appointment (the earliest I could get - great for those of us who work regular hours) and the guy waltzes in around 10:30 or so. I don't think I saw him until 11:00 or 11:15, only to find out that he doesn't do contact lens prescriptions, only eye glasses. Now, this may have partially been my fault because when I originally called I assumed whoever I saw would be able to write me the prescription and therefore only asked for a routine eye exam. Still, nobody thought to ask me the reason for my visit during the hour and a half that I sat around waiting to see the doctor? Since the contact lens doctor was not in on that day, and I had already paid them for my visit, it was agreed that what I paid that day would go towards my next visit, when the correct doctor was in. I made an appointment for the following week. The next week, I receive a phone call a day or two before my appointment, confirming the day and time. Great! So today I walk back down there for the second time, and what does the receptionist tell me? The contact lens doctor isn't in today, even though she typically is in on Fridays. My response was, "Why didn't anybody think to call me and tell me this, before I walked all the way down here?" No response. I told the receptionist that I wanted my money back and that I was going somewhere else, to which she said the manager would have to do the refund and she's not in for another hour or so. When I called back I spoke to the manager and she told me that the charge would be refunded to my card that day or the next morning. Well, the next morning came and went and still no refund. When I tried to call (Saturday, 11:45am) I went through the prerecorded menu and eventually ended up at a message saying that they were closed. Well, they're website says they're open 10-1 on Saturdays sooo.... Who knows if I'll ever get my money back from these people. The point is, GO SOMEWHERE ELSE if at all possible. Avoid these idiots like the plague.

Wish there was a zero star option. No sense of professionalism and telephone manners. The staff…read moreseems to be very busy with their own lives during work hours. The doctor needs a new and trained staff that knows customer service!

I recently had cataract surgery in both eyes at The Mackool Eye Institute, and I couldn't be more…read morepleased or grateful. From my first examination day there to the final post-op check-ups, every member of the staff was helpful, cheerful, professional, and meticulous. I can't imagine a patient ever feeling apprehensive about the procedures!.. there is a smiling and reassuring face at every turn, from the receptionists at the front desk to both Dr. Richard Mackool and his son Dr. RJ Mackool and their support staff in the medical/surgical wing. I have had friends ask me since about my experience there, and I have never recommended anyone as gladly as I do this team of doctors. I am so thankful for the treatment and the care I received there.

I had PRK surgery with Dr. Pilavas and the procedure was not painful and the recovery was much…read moreeasier than I had expected. Dr. Pilavas' calm and knowledgeable demeanor put me at ease and I am thrilled with the results!!!

I have gone to Dr. Pilavas several times and have found him to be a good doctor. The office is easy…read moreto get to and I was happy with the visit.

Dr. Ragusa has come to Astoria and I'm so glad he has. His new office is modern and clean. They are…read moreefficient, kind and love taking care of people. This is the kind of medicine doctors should practice! It's not like the big factories. Dr. Ragusa takes his time, explains himself and gives you options. I highly recommend him.

I just recently got on my partners insurance and I was searching to get an eye exam & new glasses…read more I work in Astoria & this place "caught my eye". - Get it?? HA. Luckily, my insurance was accepted and I was able to get an appointment same day in the afternoon. Josh is the person who took care of my needs. He was so easy to talk to, personable, & informative. He had a good vibe & made my experience absolutely seamless. Even went over my insurance policy in detail. He prepped me for Dr. Kaur who was not only adorable, but also very kind. I felt at ease immediately, she has a very gentle touch. Josh was forever patient when it came to helping me choose my frames even though I was beyond indecisive and most likely a little annoying lol. He was a good sport and laughed at my corny jokes. We finally came to a conclusion after some additional help with Dr Kaur. Even without insurance this place is affordable so don't hesitate to walk in! Can't wait to rock my new glasses. :)

Good morning Please be advised…read more This message is for Artis L. Beatty OD and Sandipkumar Patel OD July 7th 2026-Tuesday My mother and I went to My Eye Dr. 38-03 Broadway Astoria NY 11102 718-956-3000 (Former American Eye Care Dr. Mark R Stadlen OD) for annual appointments. We both were scheduled for 3pm and 3:30pm by Peter. Paperwork was filled out for our charts and Mr. Zion assisted us very pleasant, attentive and helpful. My mother and I completed Eye exams with Zion and Peter and had a great visit with the doctor on duty due to Dr. Van being on vacation. Very great doctors. Never a problem with the doctors. We both are very displeased with the experience we had at the My Eye Dr. Queens location due to the unprofessionalism displayed from your staff members Hailey, Peter and General Manager, Rob Morrison. After seeing the doctor, doctor advised us to wait at the counter until one of the staff members came to assist. It took time for someone to come to the counter due to staff taking breaks and helping other customers. I was seen first by the doctor and no one was available to assist me with picking out the eye glasses so I went back in the room with my mother for her appointment. Once all appointments were completed my mother and I waited at the eye glass table escorted by the doctor. No one came over to serve us. Hailey was outside on a break vape smoking and Peter was on the computer Still waiting at the counter. General Manager, Mr. Rob was assisting a couple that just walked in never once did he acknowledge us at the counter. My mother asked Hailey if someone was going to come to the counter to assist. Then Hailey bumped into mother and didn't say sorry rude behavior. Still waiting at the counter. Rob was already upset due to the fact that we had a grievance letter to show him and staff member, Zion presented it to Rob and his facial expressions changed as if he was angry so he continued to make us wait. Zion put the grievance letter in our folder for review and discussion with Rob. Rob has overcharged my mother over $150 for bifocals lens over the years and the allowance always covered the expenses. Years of 2024 and 2025 multiple bills were sent to my mother for payment after paying the first amount but after a thorough investigation Health First discovered that the amounts that were spent should have not been paid. Peter comes over to serve the couple and while he's serving them with eyeglasses my mother asks Peter when will we be served and he replied he didn't know. We were next to be taken care of. This is totally unacceptable so the lady customer that was standing at the counter and started throwing up her hands and fingers and I intervened because no one was going to hit my mother. No one was aggressive but the couple but they were still served. Rob finally comes over after ignoring us the whole time and makes a comment, "Let's act like adults!" So this is where the commotion started. Still waiting to pick out eyeglasses. Unacceptable. I don't know if Rob was intoxicated or under the influence but he was acting very strange yelling at the customers me and my mother throwing his hands up and expressing are we ready to pick out the eye glasses and then kept changing his mind. Rob refuses to serve us but served the other couple that was served just by waking in. Cash customers first over insurance customers? What is going on here? Then Zion was trying to serve us so we can pick out our eye glasses however, Rob stopped the service and instructed Zion to take our appointment out the system. So our information was shredded. This is unacceptable. On the same day I contacted my mother's health insurance company to make a complaint and this matter is under investigation. My father also attended the same eye doctor location and Rob agreed to let us come back to pick out our eye glasses in 6 days from 7/14/26. Haven't heard anything as of yet. Contacted My Eye Dr. Spoke to Ava and have not heard anything from the District Manager, Mr. Erin. Thank you