If I could give 0 stars I would. On February 14th, 2020 (Valentine's Day), my fiancé, brother, 2 year old daughter and I decided to pop in for two games of bowling. The parking lot was dead from the outside and we even sent my fiancé in quickly to check and make sure that the place was open. After giving us the thumbs up, we entered the building as a family and made our way to the front desk. There was a young girl patiently waiting there to add another game to her bill. We stood in line behind her and waited as well. We looked around and noticed that only about 4 of the 30 or so lanes were in use. We wondered where the desk attendant could possibly be and we soon spotted her back behind the concession area eying is with a blank expression. She appeared to be doing nothing and the joint was damn near dead so this wait that she was putting us through was unusual. God knows how long the younger girl ahead of us had been waiting before we got there but she was on her phone so I would assume at least a few more minutes than us. We waited for a good 5 minutes and made eye contact with the elderly gray haired female employee who continued to occasionally glance at us blankly. She offered no greeting. No, "be right with you". No acknowledgment whatsoever so our first impression was already poor. After about another two minutes of wondering what was going on, the woman finally approached the desk. She added another game for the poor girl in front of us and then asked my fiancé if she could help us. My fiancé replied that we were here for two games of bowling. She huffed and asked us if we had a reservation. Like I stated previously, this place was a ghost town so...no we did not have a reservation. She told us in a rather annoyed tone that we would "have to be out by 6:15 pm" we glanced at the clock and it read 4:35 pm. Clearly this would be no problem for us so we politely answered "okay!". She asked us how many were playing. My fiancé answered "three and a half" (obviously referring to our 2 year old daughter who was sitting on my 6'1" brother's shoulders about 2 feet away from her face). Not wanting even the slightest bit of confusion, I also chimed in rather loudly, "three adults and a child!". She gave us a dead glance and then charged my fiancé and asked what size shoes we needed. This lady did not smile once throughout our entire interaction. We took our shoes and headed to the lane she assigned us. We entered our 4 names and proceeded to start our first game. This was our daughter's first experience bowling so we were very enthusiastic and exited for her. We set her up with a little dinosaur ramp and cheered and clapped for her the entire game. She did great and had a blast. We then started our second game and got about halfway through when our lights shut off and a message prompting us to see the front desk appeared. Confused, we assumed that a button had been accidentally pressed by our toddler or that an honest mistake may have been made up front. My fiancé headed for the front desk to see what was up and was met by a younger male employee who explained that we had only been charged for 3 people and that 4 names had shown up on our screen so our game had been cancelled. My fiancé, confused, explained that we were under the impression that we had been charged correctly and that the woman we had initially spoke with was aware that our toddler was playing with us. The woman then appeared from no where and argued with my fiancé about how we would need to pay another full price admission for our toddler to get our game turned back on. We were baffled as this was clearly a mistake on their end. We would have gladly paid another full price admission for our daughter but the cold, uncaring, expressionless manner of this elderly woman and the unshakable feeling that we were somehow annoying her for simply being present was obviously a turn off for us. The implication that we were somehow responsible for this mistake and were "trying to pull a fast one" on them was offensive. We made no effort to hide the fact that our daughter was playing with us because we truly believed that we had done nothing wrong. We decided to cut our losses and explain to our now crying toddler that we would not be playing anymore, picked her up and left. Upon further thought and discussion, we agreed that the fact that this place even charges an adult admission for a 2 year old that can't even pick up its own ball is downright bonkers. The prices are expensive as is. The atmosphere is bland and basic. I don't want to judge the entire staff as we really only interacted with the one elderly female employee with the long gray braid but she was so unbelievably unpleasant and completely lacked all social skills necessary for her position with the public. She made what was supposed to be a special, family, experience into a confusing, frustrating and unsettling one. We will not be returning. read more