This place was a road trip godsend. The front desk was friendly and accommodating. We were road…read moreweary and just wanted to shower and sleep but realized we also needed food. They had great suggestions, not only where to order from but what do get and more importan;y, what to avoid. The breakfast attendants were also very helpful. If I'm ever in this city again, I know just where I'll be staying. Fair warning (and the only reason I took a star off) the doors are super heavy and ever time someone leaves their room, it sounds like a cannon going off

When I assess a hotel I ask myself 'if given a choice of places to stay, would I return?' I would!…read more This Hampton Inn checks all my boxes. It's clean, beds are comfortable, and the pressure in the shower is strong with plenty of hot water. Little things too: our room (# 120) was a tad larger than usual, the television is big, and the art -- something I notice -- is local and attractive. The staff is exceptionally nice and if you need to make a quick getaway, I-95 is right there ... but you won't hear a bit of noise. I wasn't familiar with Waltersboro, but it's on the map with a cute, if not sleepy, downtown area housing design and antique shops. Also a good number of restaurants with great reviews. If you don't feel like driving there's a Cracker Barrel outside the hotel and Ruby Tuesday a few blocks away.

The staff here was so friendly! I'm so glad I chose this as my pit stop on the way back to Maryland…read morefrom Florida. They don't have an EV charging station on site but there's one on the next exit up at the Walmart. This was a great place for my pet and I to rest our head. I like the fact that they gave me a room with carpet even though I had a pet. Other hotels generally stick all the pets on one floor and there's no carpet, just tile. Outside. They also have a station with dog bags and a place for you to discard of dog poop. That was very convenient. I didn't stay here long. It was just an overnight but I also appreciate the free breakfast in the morning to get me on my way. They had sausage eggs. Of course. Plenty of juices and coffee, fruits and vegetables and muffins. The band was very comfortable, and the shower was nice and hot. I also appreciate the fact that I was able to change the nozzle on the shower head to different patterns and strengths. And I also appreciate the lighting on the bathroom mirror. It was a good stay!

Advise customers to always check your receipts and bank account. I extended my stay for two extra…read morenights and was charged incorrectly. The front desk claimed I only paid for one night, even though my bank showed a $528 charge and the Hilton Honors app showed both nights. I had to stand there proving the charges while my special-needs son was upstairs alone. The manager admitted it was their mistake and promised a $267 refund. It's now March 10, my stay cleared March 6, and I still have not received the refund. I even have a letter confirming it. Very frustrating experience. Double-check your charges if you stay here.

Nice stay at this establishment during a recent visit to GA Southern. Convenient location to campus…read moreand to shopping like Walmart and Publix. Room was comfortable and clean. Breakfast was available but I did not partake.

The rooms are what you would expect at a Hampton Inn, clean and nothing out of the ordinary. What…read morewas out of the ordinary was how friendly and helpful all of the hotel staff were, from the front desk workers to the cleaning and kitchen crew. Can't say enough how great they all were. That is not always the norm with hotel staff.

We had high hopes for this property. However they were not in any way justified. This was the first…read moretime in my life that I had to kill cockroaches in the room. The elevator was not working but they had a sign that it was safe to use. The noise when it hit the floor was ungodly and the bump was scary. The bathroom floor was filthy and loose, There were tissues and toys at the edge of the room. The breakfast was terrible Please do not stay at this hotel!!! It was the worst experience of my life. When I told them at the desk they said sorry.....that did not please me at all

Service here is excellent. People are nice. The hotel is…read morevery loud. I can easily hear every door latch click. I was lying in bed after 10:00 p.m. listening to hotel guests talking and the floor bumps and rumble and the squealing of kids with loud adult voices. During the night, facing the convenience store / gas station I was awakened at 3:15 a.m. by the bang of a dumpster being slammed down, then the angry beeping of the truck. The area has a passenger train line close enough that you can hear the blast of the train horns. In the next hour or so, two passenger trains are blowing their horns at a crossing. It took me a couple of hours to get back to sleep. The hotel staff does slide the bill under your door (or tries to) and that is an annoyance that we can live without if we have email / text message options. The breakfast was good and standard stuff, egg and cheese omelet, biscuits and gravy, pancake machine and sweet pastries. Bring your earplugs and don't expect a great night's sleep.

My family of four stayed here while passing through to Floriday. It was such a great value. The…read moresuite had two extremely large rooms and big beds. Mini fridge and microwave. Everything was tastefully appointed and very clean. Price was awesome. Proprietor was very nice and welcoming and came over to help us when we were too dumb to figure out which porch was the front porch and couldn't enter our pin code correctly. Free breakfast was good as well. I will 100% stay here again any time we need a place to stay coming down to Florida.

A wonderful little bnb and excellent place to stay. This quaint little hotel is impeccably clean…read moreand cute. The owner is wonderful! On site and very responsive. If you have a well behaved dog this spot is also very welcoming.

We traveled to Statesboro for an event at Georgia Southern University (GSU) and stayed at the…read moreHoliday Inn Express in Statesboro for a few nights. It's one of the newer if not the newest hotel in Statesboro. Check-in went smoothly and the staff was very friendly, especially the front desk. They were a pleasure to interact with. The hotel was clean, comfortable, and in a great location. It's close to restaurants, coffee shops, and GSU. The complimentary breakfast was decent, but I was only able to take advantage of it once. I did help myself to the coffee bar a few times, which is a feature I really like about most Holiday Inn Express hotels. We really had no complaints, other than the room felt a little damp. Even the clothes inside my suitcase felt damp after a day. It was humid in Statesboro that weekend (when is it not, though?), but the room still shouldn't feel that damp. Either way, it did not damp-en (get it?) our stay. Would stay here again if we ever travel back to Statesboro!

This place was smelly, unclean, and had cockroaches everywhere. Would not recommend to anyone.read more

Quiet hotel. So nice. Tidy hallas and room…read more The staff was welcoming. So many caring for us all doing many tasks. Great employees. Nice staff in the dinning room ( that prepares breakfast!) Coffee was delicious. I loved my southern grits!! My tub was lovely and relaxing. My bed was an oft and. So comfortable. Very grateful to all the kind and hardworking staff who made our trip so smooth and so nice. I would love to come back.

This stay reminded us exactly why Hilton continues to lose our loyalty. Time and time again, it's…read morenot the buildings that disappoint us. It's the people representing the brand. We arrived shortly after midnight after a very long day of traveling, hoping for nothing more than a place to sleep. Instead, from the moment we walked through the doors, the front desk associate, Lanice, made it abundantly clear that she did not want to deal with us. There wasn't a smile, a welcome, or even the slightest attempt to make us feel like valued guests. Every interaction felt cold, dismissive, and simply rude. She repeatedly rolled her eyes, answered questions with a condescending tone, and acted as though every question we asked was an annoyance. I kindly explained that I wanted to use my Chase Travel points for the stay, but because it was already after midnight, I couldn't complete the reservation through the Chase Travel portal. I simply asked if there was any way around that or if Hilton could help. Instead of offering any explanation or trying to assist, I was immediately told there was no way to do it and quoted $199 for the room. No explanation. No alternatives. No attempt to help. My husband, who is an Army amputee, then politely asked if the hotel offered a military discount. Before he could even finish his question, Lanice responded, "Military has nothing to do with it." She assumed we were referring to Hilton Honors when we were simply asking if the hotel offered a military rate. A simple, courteous answer would have sufficed, but instead we were met with another cold, condescending response. Since we didn't arrive until after midnight, I also asked if there was any flexibility with checkout. The first question was, "Are you Gold or Diamond?" When I said no, she immediately replied that there would be no late checkout and that housekeeping would be knocking on our door at 11:30. Again, the answer wasn't the problem. The attitude was. While we were still checking in, another gentleman walked up behind us. He was incredibly polite, patient, and respectful, yet he was met with the exact same eye rolls, dismissive responses, and uninterested attitude we had experienced. Watching someone else receive the same treatment confirmed that this wasn't just an isolated interaction with us. Maybe she was having a "bad day". We all have them. She also had no idea what kind of day my family had experienced before walking through those doors, yet we still chose to treat her with kindness and respect. Having a bad day is never a license to treat other people with disrespect. A little kindness and basic courtesy can make all the difference. This is what continues to push us away from Hilton. The rooms can be updated, the beds can be comfortable, and the lobby can look beautiful, but none of that matters if the people representing your brand make guests feel like an inconvenience the moment they walk through the door. To make matters worse, we didn't get to sleep until after 1:00 a.m. After finally falling asleep, our room phone rang at 8:30 a.m., waking us up. Then it rang again at 10:30 a.m. We never requested wake-up calls, and no one could explain why they happened. Being awakened twice after such a late check-in was an unnecessary interruption that only added to an already disappointing stay. Hospitality isn't about saying yes to every request. It's about treating people with respect, showing a little compassion, and making guests feel welcome, even when the answer is no. The room itself was decent, but it certainly wasn't thoroughly cleaned. It was acceptable for one night, but it lacked the attention to detail I expected. For nearly $200 a night, I expected a much higher standard across the board. That means a cleaner room, better customer service, and employees who understand that people choose Hilton because they expect a certain level of hospitality. This Hampton Inn fell well short of that standard and served as yet another reminder of why Hilton continues to lose our loyalty.

If you book online your reservation may be canceled. I have only booked with them twice and each…read moretime after booking online they call and say they are overbooked. When I call the customer service number, they don't have any answer except that I am on their "do not rent" list. How would I be on there the first time I book and the second time and I've NEVER been able to stay? The customer service representative Jessica could not give me any other reason as to why this keeps happening to me. I spoke with the general manager, milly, and she tells me "ma'am, I have a bunch of construction workers here and I don't have any rooms". She was unprofessional and had not an ounce of customer service training. No apologies, no empathy, just cutting me off while I'm express my concern. Don't book here.

When we were registering for a room we asked to use the restroom. The lady at the counter told us…read morethere were no restrooms for us to use so we left and went and stayed at a hotel that had restrooms.

BUYER BEWARE!! Don't stay at this hotel unless you want to be treated like a piece of garbage…read more The man working the counter overnight was the RUDEST and most UNPROFESSIONAL person I have ever met. Honestly not sure how they are still open and in business with someone like that working there. Oh and then they lie when contacted by 3rd party booking site by stating they don't have any notes on the account.

Nasty hotel with small insects crawling around in the bed sheets. They weren't legitimate "bed…read morebugs" per se, but nasty nonetheless. Hotel staff basically insinuated I was lying, even after seeing the insects in person. Manager was never available to address my concerns and refund my charges despite 3 attempts at speaking with him.

A few more mentionables: The water was very hot, AC worked great, curved shower curtain bar and…read morefriendly staff. Our second room really could have used a bit of TLC. We appreciate that they allowed an unusually extended checkout time. Sharing the room with 6 different roaches we evicted (I'm sure there were more) was totally not cool. Staff explained the floors had all recently been replaced, hence bug displacement and door gaps, but they're working on it.

This place is infested with bed bugs and roaches! The covers hasn't been washed it has stains all…read moreon them the shower was very dirty it was stains all on the wall and he floor was filthy!! It smelled very bad in the room didnt stay ended up leaving!! when brought to the staff attention about the bedbugs and roaches they got very rude!!! would not recommend this place to nobody