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    Palm Valley Pavilion

    3.0 (2 reviews)

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    Photo of Lizzie B.
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    7 years ago

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    Photo of Jesse P.
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    13 years ago

    Not bad shopping center it has. Lots of stores to choose from

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    Luke Air Force Base Exchange

    Luke Air Force Base Exchange

    2.7(3 reviews)
    5.2 mi

    Well-stocked store, but few employees on the floor. Terrible customer service…read more Why is that? First time that I tried to contact the BX, the phone rang 6-7 times and the call was disconnected. I mentioned this to the individual running one of the cash register and was told that they have some problems with their phone system (2021). The same "problem" exists today (2025) -- and the problem is still not "fixed." Granted, the phone would probably require the time of busy employees, making them less productive... but I believe the phone system has been programmed to not ring. Sounds preposterous, but the phone system has had the same problem for more than four years -- which is equally preposterous. Call any department in the store and this is what happens: nothing. As the exchange is operated by a civilian contractor, saying anything to base military personnel in Headquarters is useless. I was referred to some office 8n Washington, DC and it took seven months for them to respond to my written complaint. This is more than inconvenient: if there are any problems with a purchase, I have to drive a 104 mile round-trip to speak with a live person.

    During my recent visit to the Luke Exchange, I encountered several operational challenges. Multiple…read moredepartments were closed due to staffing shortages, and there appeared to be very few employees available throughout the store. The self-checkout kiosks were overwhelmed, resulting in long wait times, and customer service was understaffed, with one employee managing multiple areas. Additionally, technical issues with gift card transactions required further assistance at another register. Product availability was limited, particularly in children's clothing and footwear, while some items, such as men's shoes and electronics, were overstocked with swingle products. Attempts to contact the firearms department and customer service by phone were unsuccessful, as calls went unanswered. A totla of 8 calls today, went uinsawered. Let me guess...two people called out so they had to close the store. Overall, the store experience was disappointing due to insufficient staffing, poor inventory management, and a lack of customer support. I recommend considering alternative shopping options until improvements are made. #1. Department closed #2. No Subject Matter Experts, and in fact, was told incorrect information. Luckily, I had AI to help me get the answer. I also had to return an item that was suggested on my last visit, making us make the four-hour trip to Luke. #3. 23 total people in line, during lunch, with the military having priority. We had to hand clothes over the top because we couldn't fit both cars in the tiny area. #4. Customer Service had 9 people in line, so our waiting time was 27 minutes in total. OH, the kiosks kept needing an agent to intervene, so 5 times, we had to wait on this poor kid who was working multiple areas. #5. Nobody to help people with checkout, so this poor older lady, who had a disability, could barely figure out the kiosks, so again, the kid up front kept being pulled between multiple departments. #6 Power zone had nobody in the back; they had 9 monitors of one item, but then none for others. If you need a TV, go there; they have way too many. No SME to help, so bring your smart AI to get answers. #7. One department had to do inventory, so they were shutting down (at 1300 hours). The lady did stay to help me, which I appreciate. #8. They had a surplus of overpriced items that nobody was looking at, but were short on average items. The inventory for kids was atrocious. Did AAFES sell out to expensive brands? Under Armour and American Eagle should have their own stores. It's insane. It's sad, really. I lived on base from 97 2000, and the Exchange was a place where everyone went. It had multiple open cashiers (none now), plenty of items, great prices that people could afford, and outstanding customer service. The only things that were good were the young man working the front, who was bouncing around like a pinball between the front kiosk area and the customer service area. He was the ONLY employee who moved with purpose. If he leaves, that place is sunk. The other was a nice lady who called me back to tell me that the one employee who knows firearms was calling out sick and not to show up. I did call the next day, but couldn't get anyone to answer the phones until 35 minutes after opening. I was told they were closing at 1300, so I wad to basically speed the entire way. I appreciate the other employee for working with me. Sad, very sad, how AAFES has fallen.

    Palm Valley Pavilion - shoppingcenters - Updated October 2026

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