This is probably the worst tanning establishment in the Valley. I am a huge fan of Palm Beach but out of all the locations, this by far is the worst. The staff drowns you in sale pitch after sale pitch on their lotions. This happens every single time I walk though their door. I thought Body Heat was bad. I don't feel like I need to be picked on as soon as I walk in through the door when all I wanna do is tan. And once you say no to what they're offering, the girls become stuck up or snooty just because you wouldn't by anything. Last month's payment was also charged twice!! I'm canceling my membership. This isn't worth it. If I could give them 0 stars... I would. read more

The customer service of this location is horrendous. I was told by the manager she would not tan me because another manager hadn't made a notation in my account. read more

I was so impressed with the customer service tonight! I've been coming to the location here on Eastern and Coronado for over a year but tonight the girl helping me out went above and beyond to help me. I was 'that' customer tonight that came in at 9:47 (I know super annoying and inconsiderate...and normally I would never go in that close to closing time....but I'm leaving on vacation and my pasty white booty needed some color....anyways) and she told me about how normally 9:45 is the cut off time for spray tanning. I plead my case and she got me back into a booth. I would have expected eye rolling and snide remarks about my late timing but she was so understanding and professional with a smile to top it off. I can't remember her name but I hope her manager acknowledges her commitment to superior customer service. Thanks for helping a white girl feel more comfortable in a swimsuit!!! read more

Love this company. Always so clean & such nice staff. During the quarantine they didn't charge, and when they opened back up they gave everyone gift cards. Shows a lot about what the company stands for. Highly recommend!! read more

Im super upset with palm beach tan! I waited for 1 hour to use the mystic tanner & this month it wasn't working so I had to use the versa and I hate the versa because it doesn't work well with my skin (this is the second time this happened and I only get 1 a month so it's bs) then I checked my bank statement and they are now charging me 25 a month instead of 14.99 so now I want to cancel! Also every time I go to do a cocktail every location says a different thing about my membership. I'm just over it. read more

The service is great, once you get past some of the the upper management making you feel like a complete moron, when it comes to tanning and tanning lotions. The place is clean and well maintained. The staff is friendly and helpful. Although I passed on spending an extra $200 on lotions, thus apparently greatly reducing my chances of achieving my "tanning goals", I am happy there. read more

I signed up here about 16 months ago,Jessica was here and awesome, then Avy took over,this girl is cool,nice,smart and handles shit all the time,great employee on every level,now they move her to another location....bad move. read more

If I could rate this place based on cleanliness and tans 5 stars. Staff is a 1 star. I am only writing this because I have been waiting 35 min for a spray tan. I have a lot of tattoos and don't like tanning with lights so I don't appreciate being hounded to upgrade to anything when I make it clear I only spray tan. Now back to today...I come in, check in and start to head back only to be told someone is heading into the spray tan booth after they tan. Ok how long till they spray? 12 min is what I'm told. Well it takes all of 5 min to spray so couldn't I be moved up and then the person who is still in a bed get sprayed after me? Apparently not. So I say I'll come back later...oh well I already took it off your account so ill have to call a manager to do it. Fine I'll wait. Still waiting. 40 min now. This is the last time I tan here. Not worth dealing with the lack of customer experience. read more

This location is AWFUL. The Mystic Tan has been broken for about 3 weeks. I was offered a free Versa for the inconvenience, which I later found out I was charged for. When I brought it to the manager's attention (I believe her name is Jessica) she very nervously and incoherently yelled in my face for about 5 solid minutes, explaining absolutely nothing. It's close to my house, but I won't ever be going back. read more

Been tanning here for over a year. Machines always broken. Mystic tan never works. Anytime I go in the machine I want is down for repair, needs cleaning, is being detailed, bla bla bla. Also they allow you to tan once a day but they do it by the exact 24 hrs. So if you tan on monday at 5pm and go in on tuesday at 4:45pm they say "oh sorry you are too early you have to wait" total bs. read more

It is like a car lot every time I go into this place with the Up-Selling. Give it a damn rest already. I dont want to buy anything, I dont want to pay to upgrade, EVERY DAMN DAY! read more

I absolutely love this place!! Been coming here for years. Not only is the staff so down to earth and knowledgeable on all their products but this store always has excellent specials that are totally worth it. I would definitely recommend this place! read more

Probably the worst run company I have ever dealt with. I tried giving them a second chance after signing up with them and having multiple issues but that was an awful idea. I got an email saying they are doing a special for $19.95 for a monthly package of spray or sun beds. I opted for the spray. Apparently, their version of a monthly spray package means 1 time only. Mind you, this was the same package I had before I got mad & cancelled with them (unlimited spray tan for $19.95 per month). Never again. read more

Even cancelling my membership is proving to a nightmare. Why bother responding to all the terrible reviews on yelp when nothing is done to change. Save yourself the hassle people: go to another salon where you are actually respected and so is your money. read more

I work in the Seven Hills area and I had to find a place that I could get in and out of with my busy schedule. They are always quick and friendly and the place is always clean! The staff and management are amazing and always have a smile on their face!!! And the best part, my spray tan never looks orange or fake!!! Love Love Love this place!! read more

Been a member here a long time. The freeze option is nice. A bit expensive but the staff is really nice. Good location, too.

If leaving zero stars was an option that is what I would give this place. Again horrible customer service so many other options in vegas with same or slightly cheaper pricing don't waste ur time coming to this salon and specifically this location. read more

I come here often! And every time I come they hound you with buying stuff!! It's so annoying--just let me tan! If I wanted to by stuff u would you don't have to push it on me!!! So annoying!! But or than that they are nice:) clean place :)! read more

I've tanned at this location for over 5 years. In the last year it got awful. The stand up beds got recalled which I understand is not their fault. But the music never working is. I upgraded from level 2 to level 4 just so I could use the bed with built in music controls. Wouldn't you know that after using it once, it broke. So there was a month upgrade waisted. Then to address the music issue they were nice enough to upgrade me to level 3 ( there's one bed with built in music which is great) until the music issue was fixed. Once the music was fixed I was back to my stand up level 2 and music but I don't call muffled bass with no volume music. The place is a disaster it's always something. So after 5 years I just canceled my membership and no one even cared to ask why. read more

The girl who I talked to at the counter was so incredibly rude, I wanted to walk out. I've never been to this tanning salon before, I told the girl I didn't really know what I wanted because I'm not from Vegas. She acted like I was an idiot. You can't work in customer service and treat people like that. 2 stars because it was clean and looked nice but honestly respect goes a long way for me. read more

Avy was so nice and informative about what products and what beds would be best for me. The salon was so spacious and clean, would definitely be returning to this salon simply based off of my experience here. read more

This is my first experience at any tanning salon, so I don't have anything to compare it to. With that said, the staff is very friendly and accommodating, and the beds are always clean. They provide a towel and sanitized UV-blocking goggles for each tanning session. Also, they always make sure I get the bed that has most recently had its bulbs changed, which I really appreciate. Their sales pitch is a bit strong when you first start - but that is to be expected. Do your homework ahead of time and bring your own lotion if you don't want to pay $60+ for tanning lotion. read more

I was searching for a new tanning salon by my new place, and found this one. I was apprehensive to come in because of the other negative reviews, but thought to myself, "how bad could customer service at a tanning salon really matter?" Well, it does. I was told upon initial purchase that my package would not expire, but apparently it did after two months. The "store manager" was extremely rude when I informed her that the original sales girl misinformed me, she could care less. I asked her if she could understand my frustration, to which she said "I can give you the number of my district manager." Wow- don't go here. Disgusting. read more

Worst customer service ever, I will never use this store again.!!!! I have tried several times to give this store a try, each time I am disappointed by the staff, the prices and the spray booths. read more

Came here for the first time yesterday and back again today. I was so impressed by the cleanliness and space. I've been to other tanning places that came recommended to me and I was very disappointed by how dirty they were. Te staff here was so informative and took their time to go over different options while not pressuring me into a package. I would definitely recommend this locations of PBT. read more

I've been a member here for a long time and have never had a complaint until now. I recently had my debit card stolen and took care of it at the Rainbow location where I received excellent service. I showed up to tan after work tonight at 915 where Carly already had the mop out and was ready to close. She informed me I couldn't tan since my debit card was stolen although I have already paid for my whole month of December in cash(since my bank just sent my new card to me and have yet to receive it)! And I have been tanning all month! Because Palm Beach decided to hire a lazy employee Who wanted to close early they just lost a loyal customer of three years. read more

always happy here and always great service, Im not a coupon person or anything, so I am just happy to go because I really enjoy it. I just started tanning lightly again for the first time in about twenty years and everything is great for me. very relaxing in the winter! read more

One of the girls is just a lie she is fake and she just gave me horrible service. She was lazy, no smile, nothing, very rude. I would never go to this place again. Customer service needs work. Unhappy customer=no customer read more

Best salon and customer service in Vegas! I suggest coming here! Very clean, professional, knowledgeable, great pricing, plenty of options, etc. The list goes on! I love Jade specifically. She is the main reason I tan here, Her and the manager are great every time I tan. They always remembers me and I love talking with them. I don't understand why there are so many bad reviews. I honestly think people just don't pay attention when the girls are talking and that's why they don't know things about their accounts or get angry at the girls for "not telling them" when I know they are very thorough. I've seen it first hand when I came to the salon one day as Jade was standing there getting yelled at by someone because they couldn't pay their bill. First off, it's not her fault, Secondly you shouldn't be tanning if you can't afford to pay your bills. People just need to relax and know that the girls have your best interest. There hasn't been one time I've come here and it was dirty. It's always immaculate when I come in. read more

Update to my previous review: There is now new management and associates at this location (thank goodness) and I'm happy to report that it has made all the difference in my experience. The girls are friendly and the salon continues to be super clean. Thank you for finally listening to all the feedback and getting new management at this location :-) read more

I have been going to palm beach tan for years. I took a break and then signed up for a new membership two months ago along with a 3 spray tan package that was offered to me by the front desk employee. I have already upgraded my membership to a more expensive one. I came in to use my last spray tan package, but Noelle at the front told me "it expired" (read other reviews, apparently this happens a lot). Well, I was never told they had an expiration date. When I explained that to noelle, her response was, "we always tell everybody. We don't ever forget. Anything bought outside the membership has an expiation date" in such a tone that apparently I'm a complete idiot. I've been in the customer service industry for over 20 years, never have I been treated like I was an idiot for not knowing their internal, unposted, uninformed policy or been called a liar until now. When I said I wanted to speak to a manger I was told there was none available until Friday (it's tues). So I insisted on the corporate number. Based on how I was so rudely treated and a very suspect policy on "expirations" I would recommend trying one of the many other places on eastern. That's exactly what I did. Canceling membership. Never been treated more disrespectfully in my life. I'm the director of marketing for my company and we operate in 5 countries in 23 markets. I normally side with retailers because I know how hard it can be. In this case, I'm truly offended and disgusted that this is how this was handled. Beside myself. read more

I have been coming here for over 2 months, and I have had nothing but great customer service. It has surpassed all expectations I had had. In addition to the Lorena who has helped me in numerous occasions has handled in very professional manner. As well as provided detailed and informative answers to questions I had.I am very happy with this place! Very well kept facility, clean and very welcoming.. read more

Won't be spray tanning at this location anymore. They are always out of barrier cream lip balm and baby wipes. Not to mention last time I went in instead of clear goggles they had tanning bed goggles (how am I supposed to see?!) Stopped bed tanning there in may when my bed had tons of lotion still on it. Staff never knows what's going on.. And they're not the friendliest. They totally screwed up my membership so now it's cancelled And they won't waive the start up fee again for me to rejoin (even tho was waived when I first joined??) however, the salon on wigwam and pecos is amazing. the staff is SO Sweet and they're always stocked on spray tan essentials. Hard to believe both stores Are owned by the same company, I guess it boils down to bad management read more

I came in for my first spray tan on Friday. A young lady behind the counter by the name Chase helped me. She showed me to the different spray tans and told me the pro was best for me, I was nervous but she assured me I would be fine. She showed me a cream I needed to use before I went into the spray and also told me the bottle was 25% off!!! Killer deal. She talked to me about memberships but I only wanted one time. Chase was knowledgeable about all the booths and products. Once we picked the spray tan setting she walked me to the back and explained step by step even showing the eye wear. I would have never of guys eye wear in a spray tan? As I was walking out she thanked me wished me happy 4th of July and asked how the spray was. I will return because of Chase, great customer service. read more

I love this place! Always welcomed upon entry and treated with the utmost care. The staff is very informative and friendly.The beds and rooms are always clean and in good working order. This is by far my favorite location in town but all of them are top notch! read more

The manager who worked on Thursday night was very unprofessional and ruined my experience. That location is a joke!!!! Someone please shut that sorry excuse for a tanning salon down. Body heat? At least respect the customer we pay your paycheck Or maybe you are too much of an idiot to realize that read more