Our experience started out great with Maria helping us in the store, but after that point it was…read morenothing but mis-communication, lack of communication, and overall a very stressful and disappointing experience. We would actually recommend people DON'T use Mattress Firm. We needed two mattresses quickly to the condo we just purchased, as my parents were coming to visit in 2 1/2 weeks. We realized that we needed to act quickly in order for them to have a place to sleep. On our initial visit to the local Mattress Firm, we promptly selected the mattress we wanted to order (we needed 2), and were told there were 3 left in the warehouse. We took the evening to think about it, and the next morning we called in to get exact specifications on the mattresses and place the order. Maria, the salesperson we spoke with, wasn't in but she had assured us she'd handle it and get it shipped in 2-3 days for us regardless. Unfortunately for us, she was impossible to get ahold of (She didn't respond to emails, and the phone number at the bottom of her emails was for a store at which she no longer works, which I called, and was (rudely) told that she no longer worked there). She had told us that she would make sure we got 2 of those 3, so we figured there'd be no problem and that worse case they'd notify us if they were sold. She also told us they would be delivered in 2-3 days so we also assumed we'd be fine taking the extra day to really be sure since delivery was pretty quick. After the weekend, we called into the store to place our order, and were now told that there was only one left (We needed 2). The salesperson we spoke with was unable to help us (and lacked the knowledge to figure something out), so we tried calling another store to get some help. Steve, the salesperson who we spoke with was particularly unfriendly and rude, and even made a snarky comment implying that we were taking up his time talking to him when he could be working on it. I get the logic there, and friends might talk this way to each other, but this is retail customer service. His rudeness made us wish we had the time to cancel the order, find another mattress store, and place an order there, but we didn't have the time to do that (with my parents arriving in just a week 1/2 by this point). After a few more days we eventually heard back from Maria again, and she said she was going to "work her magic" and get us the one bed from the Miami warehouse and the other bed from the Orlando warehouse. There was miscommunication here again as well. We were told we'd get them delivered by Thursday (this was Tuesday night), but when we followed up on Thursday (when we never heard about the delivery window we were told we'd get) we were told that was impossible. Once again, we couldn't get ahold of Maria to figure out what was going on. Then we got another phone call from a guy named Sean who was also trying to figure out what happened and what was going on. So much confusion. So much lack of communication and mis-communication. We didn't know if we were indeed going to have our mattresses in time or not. And at the price we were paying this should have been a completely stress-free purchase. Another day or so later we finally heard back from Maria with a new update on the order of things. Two separate shipments under one sale order. She did apologize for everything, and we don't blame her entirely for everything that happened. The blame lies with Mattress Firm, for their multitude of cracks in the system and failing management. It starts at the top. Last, but not least, once again a case of mis-communication (or lack of communication) after they delivered everything but the one mattress from the Miami warehouse we got a call from the Miami store that our mattress was ready for pickup. So we had to call them back and find out what was going on. They had to look into it, called us back, and cleared everything up, but seriously it was one thing after another with this company. Just a horrible experience. We will never shop Mattress Firm again and strongly recommend people do not shop there. You just don't know what kind of sh*t show you are going to get. We were pretty disappointed, frustrated, stressed out, and we were not expecting that kind of service with the prices we were paying. A hard lesson learned, unfortunately.

I don't often post reviews on Yelp, except when service was either incredible or terrible. The…read moreformer was exactly the experience I had shopping for a mattress recently at this Mattress Firm in North Palm Beach. I worked with Maria to find the perfect mattress and pillow combination. She was knowledgeable and uber friendly, which made the whole experience all the more pleasant. In fact, Maria helped me realize, as a side sleeper, that I have been using the wrong type of pillow for years. Who knew there were different pillows for different sleep positions?! She also helped me find a better firmness for my mattress. Like the pillow, I didn't know the impact different levels of firmness can have on your quality of sleep. Now I do and I have only Maria to thank for this. She helped me weigh all of my options and find a mattress pillow combo that works specifically for me and my needs. There is no one-size fits all model here. Maria and Mattress Firm are about finding the right mattress for each customer. Her store will continue to get my business and that of all of my friends in need of a mattress in the future.

If you're buying a mattress, ask for David! I went to many…read morestores and still couldn't decide, but David at The Mattress Firm (Northlake Blvd) was by far the most knowledgeable and helpful person I met. He patiently explained the benefits of each mattress, answered all my questions, and made it easy for me to choose the perfect one. I ended up with the Tempur-Pedic Medium Hybrid, and I absolutely love it!

I had an excellent experience purchasing a bed at their location. Carlos Otto was exceptionally…read morehelpful and detail oriented. I am very pleased with my purchase and i know you will be as well.

I want all potential customers to beware of my unpleasant experience with the delivery staff. It's…read morereally frustrating when you have to deal with such incompetence and unprofessional behavior. My senior citizen mother and pregnant daughter's time and energy are valuable, and it's completely unacceptable that the driver refused to deliver the refrigerator twice. Also, requesting the removal of both the excess ice from the old unit and the stairwell banister to my 3-floor townhouse is not a reasonable request.

On 11/4/2023 I was there to pay on my layaway. I was printed out a receipt with the amount of…read more$528.98 I ask for the correct receipt to reflect my balance of $100.00. The manager Nick told me that he would have remove one the couch off my receipt in order to get the correct balance. I the assistant manager put both couch on there to lock in the special price so when either couch comes in I will still get it at that price and receipt always reflected the correct balance. Nick got really anger and slap the computer monitor around in my face and told me get the assistant manager to help and nick walk away to help other customers. I immediately called customer service and told them what happen they said they would called nick and they told me not to go back in the store unless to buy or pick up my item. I said are you kidding me the customer service lady said well we don't any violence in the store. I said are you kidding me. Just because I cuss at Nick for slapping the computer around in my face don't mean I am going to commit a violent act. Nick was the one who showed violence when he slap the monitor in my face. I will never buy any furniture from American freight again. As a store manager you should never show anger like that.

So we spent $10,000 at the store Purchased a bed headboard pillows linens everything that we needed…read morefor this wonderful bed, with the hopes of not having any more sleepless nights or back pain well that didn't happen I barely ever want to sleep in this bed,The customer service is horrendous. We have our bill down to about $7500 so now they call and say they're lowering the credit limit to $7500 not telling us that it's going to affect our credit score and it did and dropped it dramatically. Reported it to the credit bureau the Better Business Bureau and now I'm trying to get in touch with their corporate office.

If you are looking for a very comfortable bed customer service then sleep number one bed is the…read moreplace to go. Jordan our sales associate is friendly courteous and extremely knowledgeable and professional. He made sure that everything ran smooth from the minute we walked in the door till we laid our heads down on our pillow's relaxing on our new sleep number one bed! My wife and I highly recommend Sleep number one bed on Northlake Boulevard.

Tho I have only to deal with this company thru a warrantee, I must say that the Iseries honoree…read moresold to me by City furniture was not a new one....and they insist that new mattresses are allowed to have a 7/8 inch sag right where a person would sleep in a king size bed. I called City furniture weeks after delivery, they refused to do anything about it as they said it was a warrantee issue, but thats another review. This mattress offers little support, and sags, horribly uncomfortable. When accepting delivery from a store, be sure to look across the mattress while on your knee. you must get your eye level down to the surface of the mattress; taught to me by the inspector from serta, who agreed that I did not have a new mattress. The inspector also place a string with two weights on both ends across the mattress which showed the visible 7/8"sag. The sag needed to be 1 1/2 inches for replacement. The inspector also found a sag in the box spring of 1/8", pretty incredible for a new mattress.

I'm am quite disappointed in the honesty of the Serta "guarantee"…read more After finally jumping through hoops to book an expert to review the damaged mattress, the expert agreed that the mattress is faulty due to bad sagging, I get (what looks like) a standard letter in the mail to let me know they found a reason not to honor their guarantee. They found sweat marks on the mattress caused by my son when he had a fever. This is Florida, and people do wake up a little sweaty every now and again, so anyone in Florida doesn't stand a chance of getting the Serta replacement guarantee. The mattress has a "10 Year Guarantee", and it only lasted 4&1/2. Serta Mattress company should do the right thing... Sell the mattress and let people know ahead of time that it comes with the standard letter of denial. I am so disappointed.

These people are terrible. They don't call back ever. I needed to change the water filter cartridge…read moreand they never responded. Zero stars

Best investment I have made. I purchased the whole house water filtration system and cannot rave…read moreenough about it. My skin and hair feel amazing, my whites are finally white, and my sinks and toilets no longer have residue buildup. A life changing decision! I am a healthcare provider and therefore a woman of science. Understanding the science behind this system and the impact of the polluants and chemicals present in our unfiltered water, I can attest for the fact that if we don't use a filter, our bodies become THE FILTER. I researched all water filtration systems currently available on the market before investing in Carico. I love the Carico technology because it requires no filter replacement and maintenance, a yearly backwash will simply be the upkeep. Also it's efficiency is unparalleled.

Didn't purchase anything - sales associates were extremely pushy and kept interrupting. Go…read moreelsewhere!