This is the best place to buy chemicals and other additives for your pool in town. They are very…read moreinformative and they test your pool water for free. They also gave a salt program where after you buy so many , you get one free.

Outstanding business and amazing customer service. Logan especially is a pro at his craft and goes…read morethe extra mile to take care of his existing regulars and earn new regulars. I bought a house with a pool and knew nothing about the existing setup. The pros here had me up and running in no time and taught me how to maintain everything. Some of the best customer service I've seen at any store, anywhere. Also very quick and efficient. The store is open later than most other niche type stores, and the employees keep the line moving quick with thorough answers even if you have a complex problem. Bring in a sample of your pool water and they'll test it on the spot. Can't say enough good things about this place.

This is a great pool company. Mark, the owner, is super dedicated to ensuring the best possible…read morecare for your pool. His stellar staff is committed to ensuring you are 100% satisfied with their service. I highly recommend them for your pool!

Bought an above ground 24' pool. The staff were very…read morewelcoming . They did not try to up sell everything and there was no pressure. Very nice staff. A very rare experience to have a good purchase experience. Thank you staff at Panama City tropical pool and spa .

We have used ASP for weekly cleaning service for about two years and we don't have much of anything…read moreto complain about as far as that is concerned. Brian (our regular pool maintenance guy) is great and knows what he is doing. That being said, we hired ASP for a pool resurfacing and deck refinishing/repainting job that was supposed to be "two days" and it lasted for roughly 50 days. The job site was left filthy and the decking repair that was contracted out by ASP was a disaster. They used the wrong color, left footprints in the paint, trashed everything, and ruined my handrails during their 3rd clean-up process, scrubbing them so hard they rubbed the chrome off and left them scratched and rusty and then blamed us for it and said, "that's how they were when we started." A father-son duo even got into a fight in the middle of my driveway. This of course was unnecessary and freaked my little kids out as they heard the commotion from our living room. Fighting on the jobsite is a joke and should NEVER happen. I showed the owner of ASP pictures of the handrails prior to the cleanup process and I have yet to hear anything back. It has been another month so I guess we are out of luck as I was told at that time, "I don't know how to fix that." Additionally, the contractors that ASP hired to resurface the pool brought all of their children to the jobsite and hung on my gutters like they were doing pullups, ran around my drained pool like lunatics, and left trash in my backyard during their lunch. ASP did come out and clean it up after I provided pictures of the mess but none of that should have been allowed to happen in the first place. As far as the owner of the company is concerned, I specifically wrote him to NOT send anyone else out to my home and that I wanted to see and deal with him directly due to the extremely poor experience that we have had during the entire process. He has yet to step foot on my property and sent out other workers in spite of my requests. They only thing they have been prompt on is billing me $180/month for service, regardless of whether they come out to maintain the pool or not each week. If I was able to break up my star rating into two categories, I would. I would give BRIAN (the weekly service tech) 5-stars and I would give the actual company 1-star due to extremely poor professionalism and delayed completion of work. At this point, there is nothing left for me to do as they refuse to take responsibility for the damage done to the chrome handrails. I'm not sure our experience would be better with another company considering contractors seem to be hit-or-miss in this area but I do not recommend ASP for deck resurfacing or pool refinishing projects. I guess only time will tell as to whether or not the quality of the work will last. Recently, they have increased their price to $225/month for regular standard pool service. We had to part ways.

I have been using them for the past couple of months and they have done a wonderful job and as this…read moreis my first pool they have also been there to answer all my questions. Great group to do business with.

Always very helpful and friendly here at Pinch A Penny. I buy my chlorine here (which keeps my pool…read moresparkling clean). Staff always puts the heavy chlorine in my car for me. Highly recommended this place.

Previous 5 star review edited: We had our pool resurfaced by…read morePinch A Penny Panama City, FL. We thought they did a good job. The warranty states protection against delamination for 10 years, as long as monthy water samples were brought in, which we did... always buying the products needed, and doing as recommended. A few years later we noticed a small area of delamination and let Jimmy Legg know about it. It took SEVEN MONTHS to get any response, then he quoted us $1,300 to repair a 3x4 inch area under warranty. The entire resurfacing was only about $5,000. I can't understand paying $1,300 for a small area under warranty. Over the years, we have probably spent approximately $15,000 with this company. We were good customers. We will never do business with them again, nor will we recommended them. So disappointing. I can see now why they have such low ratings. I just wish I would have never done business with them."

Cox came out to investigate the crack and said it did not go into the foundation, but they never…read moredid a leak test? They therefore took no action and did not repair. the pool is leaking and sucking in air through the skimmer every 3 days, they will come out and address, but it will be 2 Years before they can come out! I am willing to engage another party to do a repair, but they say it will void my warranty!

We have a 5 yr old pool that had sprung multiple leaks. We contacted them as we have a lifetime…read morewarranty on the shell. They said it was an 8 month wait because they had several that were consteucted with faulty materials. Meanwhile we are required to keep it full to meet our responsibility to maintain warranty. When we got another leak and at the 8 month time frame, we called to inquire about time frame. They said another 6 months at least no real time frame. The leak has gottwn so bad that we are filling about 4 inches EVERYDAY. DO NOT USE THIS COMPANY. Unable to load photos. Convenient isnt it.