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    Paladin Express Services

    5.0 (1 review)
    Closed 6:00 am - 7:00 pm

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    7 years ago

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    Certa Medical Transport

    Certa Medical Transport

    2.1(8 reviews)
    9.5 km

    I rarely post reviews on service providers unless the service I have received is either exemplary…read moreor so poor that it warrants my commenting. In this case, I could not recommend a company more than Certa Medical Transport. After having been hospitalized for over seven weeks after undergoing a series of surgical procedures, I was transferred to a recovery center to recuperate. While there, my kidneys failed and I was subsequently placed on dialysis. I had to attend three four hour sessions a week that commenced at six A.M. sharp. If you were late, you risked having your chair time reassigned. At 5:25 A.M. on the mornings I was to be picked up, I received a phone call from Laura ( the company owner) informing me that she was inbound for a 5:45 pickup. She was never late to pick me up nor was I ever late for any of my appointments. But even more so, it was the warm, personal, client centered attention that both she and her staff provided that warrant a five star rating. Best in the city. You can' t go wrong.

    Absolutely the worst company I've ever dealt with. I had a…read morecolonoscopy scheduled and was already at my appointment when I was told I couldn't check in until the facility confirmed I had a ride home. They gave me a brochure for Certa, so I agreed to the ride. Within minutes, I called back to cancel. That's when I was told -- for the first time -- that they "don't issue refunds." This policy was never disclosed: not in the brochure, not during the call, and not in the text messages. I tried to explain this, I got nowhere. I hung up because I was upset. Seconds later, I received a call back from Certa. The woman immediately raised her voice, told me not to call and hang up on them, and then hung up on me. Now I'm being charged $200 for a ride I never took -- for a 7-mile trip. Completely unreasonable and extremely unprofessional. I strongly recommend staying away from this company.

    Photos
    Certa Medical Transport - Side loaders are always a must

    Side loaders are always a must

    Certa Medical Transport - Some of our newest models

    Some of our newest models

    Certa Medical Transport

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    Paladin Express Services - medicaltransportation - Updated May 2026

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