BEWARE!!!! I wish I could give a negative 5 stars. Worst warranty and auto electric service ever!! DO NOT take your car to be serviced at this location.
I have been treated unfairly by PAKO's Auto Electric Shop. I was provided a guarantee that they could fix the problem I was having but after I paid for the faulty service and drove off in the vehicle the problem was not repaired and the shop refused to fix the problem or refund my money.
I have a small pick-up truck. The truck wouldn't start properly and I had the truck towed to an auto repair shop. I was informed that the truck had an electrical problem and it required an auto electrician. I then had a tow-truck tow my truck to a another facility (Pako's auto electric and fuel injection) that does auto electrical work. After Pako's shop completed their diagnosis, I was informed by the shop owner's son that the problem involved three parts that needed to be replaced. The mechanic stated that the problem would be fixed and he guaranteed the work for as long as I owned the truck. After several hours, Pako's shop changed three parts (electric fuel pump,gas filter, and strainer). I was charged $180 and told that the problem was fixed. I picked up the truck and traveled only 300 feet around the corner to check out the work that was completed. I turned the truck off and tried to restart it and quickly discovered that the original problem was not repaired. I returned to the auto electric shop (Pako's) and asked them to repair the electrical problem I originally brought the truck in for as the problem still remained (truck would not start properly). Pako's advised that I needed to get a distributor and that would solve the starting problem. Two days later I went to another mechanic and had the distributor replaced (another $175) and that still didn't fix the problem. I returned back to Pako's the next day. Pako's said that they could not fix the problem and sent me to another auto shop across the street to a business that he uses regularly; that mechanic confirmed that it was an electrical problem and stated that Pako's shop should have been able to repair the electrical problem and the other items were not necessary.
I returned to Pako's shop and advised them that the problem was not fixed and that I was informed by two independent auto shops that the problem was electrical and the other parts were not necessary. Pako stated that he could not fix the problem and I should contact the state if I have a problem with their service. He was not going to fix the problem and would not return the $180 I paid. I was unfairly treated as they replaced parts that I did not involve the electrical problem and refused to repair or refund the money I paid. The truck is still having the same problems although they guaranteed they would fix the starting problem. I am now forced to go to another auto electric facility and pay to have the problem corrected. I have contacted the BBB and consumer affairs to file a complaint. Don't be another one of their victims. read more
