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    Review Highlights - Pakmail

    I had to have them pick it up, package and ship and Antonio was wonderful throughout the process, responding promptly to my calls and emails.

    Mentioned in 2 reviews

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    Va Cuba

    Va Cuba

    (2 reviews)

    7/12/2024 Paquete perdido, hace mas de un mes y medio, no hay respuestas, no responden, si lo hacen…read morete evaden pasando tu caso a no se quien mas, ya voy por 5 manos, si quiere perder su tiempo y dinero valla alli que con gusto ellos le complican la vida, seguiremos actualizando. 7/31/2020 Llego el paquete, la justificacion fue que a Cuba llego sin identificacion, lo cual es mentira, llego con dos libras y media de menos, se cogieron la mitad de las cosas, tanto fue asi que llegaron sobres abiertos, consejo de corazon, usen otra agencia, no boten su dinero

    With many locations across Miami, VaCuba is known as one of the main travel agencies for everything…read morerelated to Cuba -- passports, flights, visas, etc. I remember going to one of their locations years ago and I wasn't a fan of their service, but decided to give them another try as I needed some stuff done. It reminded me why I don't like VaCuba or most of these Cuban travel agencies. They're so expensive, and most things that they offer you can do yourself nowadays online. If you're an American or even a Cuban reading this - you don't need a Cuban Visa from here, you can buy it at the airport. You don't need to pay them a fee to book a flight, you can do it yourself on the airline website. And you definitely don't need to pay huge fees to send money to people in Cuba through them, there are ways to do it for virtually free. What bothered me about this location specifically was how they treated people, especially older people. They were very condescending. Lack of professionalism was also evident all throughout my time here, at least by half the staff.

    OnCuba Travel - Oferta Nuevo pasaporte cubano valido x 10 años. Mejor Precio Online disponible hasta el 30 de Junio, 2023. Trámites consulares OnCubaTravel

    OnCuba Travel

    (5 reviews)

    Midtown

    IncredibleI should be leaving two reviews one for last November and one for this November…read more Last November 2017, I went to Cuba with my parents which isn't easy being that my mother is Cuban born. Just getting her on the plane required a H11 visa, a tiny piece of paper that requires a Cuban background check to allow Cuban born people to enter the country. Yaima Paez held my hand through the entire process of gathering paperwork, assembling and doing her part on her end to make sure it was received and my mother was able to visit the country of her birth. Thanks to Yaima everything went smoothly at the airport. We arrived and were met by our oncuba chofer , an incredibly charming man named Santiago who worked with us for the duration of our stay making us feel comfortable and safe. Yaima arrainged for us to see Vinales, las Terrazas, Varadero as well as getting us great seats at Tropicana. Oncuba not only made our trip possible but also unforgettable. Nov 2018 This time around we are going all in and Yaima had the patience of a saint dealing with my OCD while I applied for my mother's Cuban passport. This process took some time and back and forth between havana , miami , and New York but Yaima got me my mothers passport in time and on my mothers birthday! I am so happy with the service I received.

    I had an extremely frustrating experience with American Airlines that completely disrupted my day…read moreand night On 5/2/26. My flight was scheduled for 3:35 PM, and I arrived at the airport at 12:00 noon--well ahead of time. From there, everything went downhill. The flight was first delayed to 4:15, then to 5:50, then again to 7:00 PM with little to no meaningful communication. When we finally boarded, we sat on the plane only to be told there were mechanical issues and had to return to the gate. During this time, the cabin became extremely hot, and passengers were visibly uncomfortable and sweating. After deplaning, we were sent from one gate to another multiple times with no clear direction. The chaos continued when we couldn't board another flight because the flight attendants had timed out. Then, after replacements were found, the pilot timed out as well. At 10:30 PM, we boarded again, only to sit until 11:30 PM waiting for yet another pilot. We didn't take off until midnight and I didn't get home until 2:00 AM. This entire experience was exhausting, time-consuming, and completely unacceptable. To make matters worse, there was no real effort to compensate passengers for the inconvenience--just a $12 voucher emailed while we were still stranded in the airport. I understand delays happen, but the lack of organization, communication, and customer care made this a terrible experience. I expected much better from a major airline.

    Pakmail - shipping_centers - Updated May 2026

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