Kinda annoyed with this visit.The staff was and is always great.I shop here a few times a month as…read morewell as at other locations and online.However on one of the busiest days of the year the computer system decided not work properly. We were told at check out we couldn't use our Torrid cards for the purchases due to a systems error. I believe the staff handled the situation greatly. My complaint is what is the point of having an account if we can't use it.

This is my favorite Torrid store. There is a young lady named Brittany that works in here that…read moretruly goes above and beyond in customer service. She is incredibly friendly and helpful. Each time I come to Tyler, I stop in to buy something, even if I don't need it.

My very favorite spot for fashion in Tyler. I've not lived here for a couple of years, but always…read morestop at Jewel when I'm in town. From contemporary fashion forward to conservative (try Bailey 44) to downright comfy, this is the place. She carries lots of Wildfox, which I appreciate since sizes very pretty widely. Many of her brands I can find online, but I still much prefer shopping in person, at a boutique where someone knows both me and my style. Always lots of fun! Oh, and did I mention the amazing selection of denim! Current fave: Moussy.

From the owner: Our staff makes it a priority to keep up to date with the latest trends and gets them to you as…read morequickly as possible so that you don't have to wait months after the newest release. We want to make it possible for the women of Tyler, TX, to shop and wear the most popular items in the fashion industry without traveling hundreds of miles to find them. The store is constantly changing and new items are always flooding our shelves. When you are looking for that blouse you saw in a magazine or something that may have walked the runway during fashion week, we are your go-to boutique. Come in to the store today and we promise you won't be disappointed!

Only 1 cashier, very long line. Then he has to leave his cashiering position to show jewelry…read more Unbelievable!

Texas hospitality my eye. I had 6 dresses to try on. I was not taking a long time. Put the dress…read moreon, took a pic so I could look and consider later, and moved to the next. About the 4th dress in I hear someone complaining about how long I'm taking. The attendant, yells in at the 2 available stalls "other people are waiting!!" Excuse me?! I am taking a very normal amount of time. Open your back stalls again if you're having problems with people "taking too long." Rude.

Beware of this business. I was searching online for Pier 1 Asian Spice Room Spray and the Bekeles…read morestorefront popped up. The order was placed and I then became aware that this is associated with a firm in Hong Kong. The order took 2 weeks to arrive from China and they shipped the wrong item. Instead of a can of room spray I got an unmarked package of black, gauze-like material. I have tried calling the customer service number and get a recorded message saying that I may have dialed the wrong number, cannot complete the call. I sent them an email and 2 customer service emails from their webpage and get NO response. DO NOT ATTEMPT TO DO BUSINESS WITH THIS COMPANY!!! If they finally get back to me with a corrective action, I will update this posting. Until then, STAY AWAY.

Quality of bras and underwear is 5 star but the 5 stars honestly goes directly to Amanda. She…read moregreeted me right away and helped me with my return and online pickup order. Long story short, the bras were wrong size because two weeks prior the older lady (petite, short dark hair) who measured me, didn't help me much and measured me inaccurately. She didn't come check on me and seemed awkward and bothered and a bit strange when I asked her a question and when checking out. I did not have a good experience but really needed bras so without help, just picked the ones I thought and ordered the rest. Coming back to pick up, Amanda went above and a beyond for me. After explaining my experience, she went all in and re-measured me, shopped for me, made sure the bras were fitting right (all had to be different sizes due to the style), and did all with a smile. She treated me like I was her sister or best friend and I am beyond appreciative. Amanda deserves a raise! To work in Lane Bryant, we need more Amandas.

All of the associates that I come in contact with are A++ or I would give a lower rating…read more I have told corporate, the district manager & the associates at the store - it's so hot in the store. Doesn't matter the time of day. By the time I finished shopping (spent $200 plus) | was sweating all over.My hair was even wet from it. I actually wanted to spend more, but had to get out because of it. I do have a great selection of clothes ! Even though they're a little bit more expensive than others, they close last!

With it being the holiday season you would think the store would be a mess but things are still…read morevery organized and the sales are really good.

Good: the restrooms were clean. Clothes are ok.. i like…read moreThey have LC brand. Bad:sales rep were lil rude and keep staring at me like if i had something wrong , not even a thank u at check out. So-so: the clearance section was a mess. Prices are high. Store looks somewhat out dated..

Excellent selections and services! I will definitely be back to the store for more items!read more

The staff was very helpful and got my exchange and order handled quickly. Very pleased.read more

No one helped me and if they did they were really rude. The clothes were all wrinkled.read more

Spent a decent amount of money on a cute versatile spring bag. Bought it back in January and…read moredidn't carry it until April when spring arrived. Only carried it a few times and the sides of the handle started coming apart. (wish I could post a photo). I called the boutique and the owner was out of town. I explained the situation to the store associate and sent her photos and no one has bothered to call me back. I don't live in Tyler so I guess my business isn't important to them. I just want to let the rest of you know that this store does not stand behind what they sell.