Super pleased with my haircut. FINALLY someone who understands that slither cutting doesn't work…read moreon everyone's hair. I'll be back (in Spring). This was my first haircut since the pandemic started and JoAnne was very kind about not dissing my 'home haircuts' She is a lovely woman, who has really perfected her craft after 30 years in the business.

I moved into the area about two years ago. I left a hairdresser that I had used for 20, yes 20…read moreyears... I was so happy with hIm and I was sure I would not find anyone who would be able to help me... I tried a salon in Roanoke that came highly recommended but was not satisfied... I then found my savior! Candace at Emma Wiilliams is bEEyond the best! She listens, she consults with me and truly wants to understand what I want/need! I am so thrilled with her expertise, her cuts are phenomenal, her color ability is superior and she makes sure it is what you are looking for!!! I highly recommend Emma WWilliams salon! I have seen the other stylists at Emma William as well and they also seen top rate! You can't go wrong with Emma William salon

Just moved here and my short hair was in desperate need of a trim. A neighbor told me she goes here…read moreso I figured I'd give it a try. I was a bit nervous. Long hair can hide mistakes easier than short hair. Walked in and Candice immediately greeted me with a smile. She listened to what I wanted and gave me a beautiful haircut and blow out. So often I find hair stylists will listen and then cut too much. I'd rather get my hair cut more frequently than having to wait a week before I actually like it. Phew. Thank you Candice

I asked to go blonde and was told it would be possible. After the coloring, I was still a brunette…read more I was paying over $300 for this service and wouldn't have moved forward with it if I was told she couldn't do it. I kindly asked for a refund and was then banned from the salon. Just for advocating for myself in a calm and kind manner. What a nightmare!

Great salon. I have moved in and out of the area for work, and haven't been here in a while, but…read moreMarla was my stylist and she is excellent. The staff are all friendly and kind.

I went to Higher Ground for the first time last week for a haircut. It was an excellent experience…read morestart to finish! The salon is well decorated and has a very nice waiting room. Wendy, my stylist, was completely delightful! She asked clear questions before starting and was both skilled and careful. Best haircut I've had in years! I made my next appointment before leaving. Highly recommended!

So happy to have found Wendy! She has a warm and welcoming personality, and my pedicure was…read moreoutstanding!

I give this salon and Erica 100 out of 10! My mom had an appointment for a pedicure with Erica. I…read morewas immediately impressed with the cleanliness and set up of the salon. Erica is amazing and wonderful. She was kind and gentle to my elderly mom who has specific issues with her feet. She took her time and really made my mother feel comfortable and relaxed. We absolutely love her and the salon. I will take my mom only to this salon.

Nikki is great. The salon is conducive to relaxation. If you're not into gossip and badmouthing,…read moreyou'll love this place!

Michael is a very talented stylist with a loyal following. I have tons of hair and it's not easy to…read morestyle. Cut always looks great and lasts a long time. I also love the pleasant and easy-going atmosphere in the Salon. As good as any NY stylist!.

All of the technicians are friendly and welcoming. Peggy cuts my wild, cowlick-ridden hair…read morebeautifully. U like my hair, but it takes someone who listens and who courageously works with it for me to look kempt AND authentic. I LOVE Peggy's artistic touch.

I called 1 week prior to my appointment to confirm that 1.5 hours would be enough time to have the…read moretrim and color completed to get to my next appointment for the day. I specifically said that my next appointment was at 4 pm. I was assured that it was not a problem and that my hair would be done easily in that amount of time When I arrived for my appointment I was informed by a student stylist that my appointment would not be with the person I had scheduled to have my appointment with, but would be with a different student stylist. First of all, the "instructor"/"owner" was nowhere to be found. She arrived after the students had independently began the process of dying my hair. When she did arrive she had two clients of her own who had been waiting for quite some time for her arrival as well. She began to announce to everyone in the room that she was late because she was at the "DMV and was the next number to be called". I was quite surprised by the nonchalant attitude considering people had been left waiting. As the minutes ticked by I had let the student working on my hair know that I had an appointment and that it was at 4 pm. I could tell by her reaction that she had in no way been told/notified of this even though I called a week ahead and spoke to her instructor. When time became a real issue, I am sitting there with my hair drenched in dye and the students doing their best to remedy the situation. The owner/"instructor" is working on her own client and begins to try and blame the entire situation on the students performance. It was one of THE MOST rude, unprofessional, and tactless things I have ever witnessed from a "professional", "instructor", or in a salon, period. When I began to explain that I spoke with her on the phone a week earlier, she decided to turn the blame on me as well stating "Well, we spoke on the phone and you have really long hair so it's hard to tell when someone is on the phone". At no point in our telephone conversation was I asked how long my hair was, I was simply told 1.5 hours was not a problem. The story ends like this, there was no time left to cut my hair nor was there time to completely dry or style it. I left the salon with uncut and more than half wet hair. The "instructor" did not offer to fix/remedy the situation in any way. I paid for the color and tipped the student (because she did a good job on the color and in NO way was this situation her fault). As I am about to walk out and leave with my hair an absolute hot mess, the owner says "I hope we didn't make you late" with a smile on her face. I have had my hair done many places at many different price points and have even went to cosmetology schools for hair and other services in the past. I have never encountered such unprofessional and poor service anywhere. It is certainly the first time in my life that I have left a salon without the services I booked being completed or with WET HAIR. The complete lack of professionalism on the part of the "instructor" was truly unbelievable. Once again, I would like to reiterate that the student did a great job and I am happy with my color. They should have never been put in that position.

I had an appointment this morning with Haley at 9:00. She texted me asking if I could come in at…read more9:30, which I agreed to, but did notify her I would have to run to work right after (since this appointment now set me 30 minutes behind). I didn't receive a reply, so at 9:20, I followed up to confirm that she was still coming in at 9:30. It was then that she notified me that she would actually not be there at 9:30. I felt that my time was disrespected, and that this situation was not handled professionally, especially considering I could have gone into work earlier and I had to follow up for her to tell me she would not make my appointment.