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    Paint the Town

    5.0 (2 reviews)
    Open 8:00 am - 10:00 pm
    Updated 3 weeks ago

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    Ask the Community - Paint the Town

    Smash RX

    Smash RX

    (30 reviews)

    Called multiple times no answer. Needed help navigating their website. Left a voice message and…read moresent an email. Apparently no one will call you back. So if you want to talk to someone, don't count on it. They responded with the following message a week later: I want to be very clear regarding our process. Smash RX does not, and has never, provided booking, pricing, or availability information via phone calls or email. This policy is intentionally designed and is communicated consistently throughout our website, voicemail, and email responses. Our website explicitly states: "We are unable to process bookings or provide availability details via email or phone calls." While our voicemail invites guests to leave a message, it does not imply that bookings or availability will be handled by phone. If you wish to move forward, you are welcome to visit our website to view real-time availability and book directly through the online system.

    Want to start by saying that I have never written a negative review on Yelp. It's not something I…read moretake lightly, especially because my family has owned a small business for over 40 years. I truly understand how hard it is to run a business, which is why this review is difficult for me to write. Unfortunately, our experience with Smash Room RX has been extremely disappointing. I was planning an event for a group of 10 women and had several important questions before finalizing the booking. I called multiple times and sent emails in an effort to get clarification. I received only one brief response. Despite not having a complete understanding of how everything worked, I moved forward and put down a deposit in order to secure the date. After placing the deposit, I continued trying to reach someone for clarification, as several women in our group also had questions. At that point, my emails and phone calls went unanswered. While the website does state that they generally do not answer questions by phone or email, it also mentions that you can reach out with specific questions. Unfortunately, when I did exactly that, I received no response. In the end, we decided to forfeit our deposit rather than risk moving forward without clear communication. Losing the money feels like a better outcome than taking a chance on what has so far been a very unprofessional experience. I truly hope they improve their customer communication, as it makes a big difference when planning group events.

    Paint the Town - paintandsip - Updated May 2026

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