Extremely disappointed. I've made a few purchases from this lumber store at the front end of a project. My first experience was great thanks to Doc, way to go. My second began to go down hill but I wasn't to worried about it, figured they were just short handed. My third visit was a disaster, Paul who was going to be my go to guy for materials was going to have the guys pull "Select" material for me, 2x6x12.... along with some CDX and R21 insulation. The R21 that arrived was damaged, the 2x6x12 were rough looking and cracked in a manner where i couldn't even use them for blocking if i wanted too... and the CDX was warped and bowed. After delaying my project for 2 days I was able to meet with Mark the store manager. Mark was able to exchange the rough materials for new self selected materials, costing me 1.5 hrs that i can not get back. Today was my breaking point, I stopped by to pick up some more materials and when i went to self select my materials, I asked for help from a employee, I was stunned by his response of you want to go through all of this wood to select a few good pieces... YES, as a paying customer I would like to go through your over priced materials to find what I need. I however kept my opinion to myself and asked if Mark the store manager was in. The employee at that point chuckled at me and said he isn't going to be able to help you today, hes in Window Rock, and Doug Gardner i am referring to 09/11/2017 if you wish to follow up on this matter.... After trying to get some help from Richard with no luck, I was able to get a cell phone number for Mark and left. I am extremely frustrated at the lack of customer service received from this location. Unless actions will be taken to correct the lack of customer service and the I don't care attitude of most, not all employees, I would rather make the 250 mile round trip to get materials from Flagstaff, AZ or St George, UT. Extremely disappointed. read more