This company started off well until it was time for them to actually show. The appt time was for 1:30-2:30pm and then we received a message sometime shortly after 1pm saying the plumber was on their way ( wasn't sure if this was automated or actually sent by the office). So we kept an eye out because we wanted to put our dog away before they came in the house and before she knew someone was there and I see the truck slowly creep by our house right about 1:30 but then never came back. We called the office to see what was up about 2pm, the woman who answered said she would call us back in about 10 mins while she found out the plumbers location. We didn't get a call back until 2:45pm! When they did call, the guy went back to the office, said he had issues with his phone (ok, that happens) and now needed to rescheduled because he had other appts. He wanted to come back at 2pm the following day. We said no and found someone else. I understand things happen but as a professional business, they really didn't try to fix their mistake. We should have been informed a lot sooner, the guy should have went back to the office and got our address again or even had it with him to verify instead of relying on technology or something, anything to show that they care to have you as a future customer. No effort was made to rectify the situation read more