I've tried 4x to get an appointment with Dr. Sharma and I'm a returning patient. My doctor sent her…read morea note stating I need to be seen. But John Muir has centralized appointment specialists; they are no longer in the doctor's office. They can't make an appointment and they can not get a hold of the doctor's office to resolve whatever issue holding this up. No wonder this doctor is accepting new patients. John Muir has really gone downhill. Where I have a choice, and I do with my insurance, I will be avoiding John Muir going forward.

I found Dr. Sharma to be knowledgeable and caring. I see many different doctors for a complicated…read morehealth situation and she is top notch.

Dr. Mcnamara saved my life. She is the best!…read more 2021 was a tough year for many people and probably the most difficult year for me personally. In summer 2021, I started having unknown reason fever and rashes for weeks and I even go admitted to hospital for over a week without any diagnosis. When I was so desperate and felt hopeless, Dr. Mcnamara arrived in hospital and checked me 5 am in the morning multiple times. She was so professional, careful, considerable and confident. She gave me tremendous help and encouraged me things were under control. She quickly made my treatment plan and got me out of hospital in several days! Since my condition needs more treatment in the following months. I regularly visited her office. Every time, I felt better and better based on the treatment she gave me. Without a doubt, Dr. Mcnamara's 20 years practice on this high professional level is a blessing to all patients she has helped! I want to say thank you again! She is also flexible on time, on communication methods. I could easily call her whenever I need any advices or I had any questions. She would just call me back and patiently answers all my questions. I have never met a doctor like this before in my life! Last but not least, Dr. Mcnamara makes patient feel comfortable. She makes you feel that you are not only talking to a super capable and excellent doctor but also a long time friend. She remembers about your conditions, she cares about your feelings and your life. Her treatment plan to patient is so well designed based on YOUR situation, not a same template to everyone. All in all, Dr. Mcnamara is an angel to her patients. I could not say more to express my huge gratitude her!

When you have an extraordinary member of your care team who is deserving of recognition it needs to…read morebe shared. Not because Dr. McNamara is courteous and professional, although those would be reason enough, but because of her heart. There is truly care for every one of her patients. Thank you, Dr. McNamara: My heart-felt appreciation for making my successfully treatment plan, in a word, miraculous. It began with a competent and personable doctor who provided a comprehensive evaluation and prescribed an aggressive plan of action. The team Dr. McNamara compiled were the best in the industry and provided excellent care and support. Always testing, cross checking, and personally following up on results. The office environment is relaxing and assuring. It made me feel safe and at home. Sunip, also deserve recognition as she supports Dr. McNamara. They make a great team and are extremely responsive. In short, Dr. McNamara literally saved my life. Words can't describe the faith and trust I have in her skill and ability. Forever grateful.

My endocrinologist referred me here when one of my autoimmune labs was positive. She wanted me to…read moresee a rheumatologist to rule out autoimmune causes of weight loss. Although I haven't had any autoimmune symptoms, my family history of multiple autoimmune diseases was another reason she wanted me to see one. I saw Dr. Fellows in May and had a great appointment. Very nice, funny, and intelligent doctor! He spent a lot of time explaining things and didn't talk down to me in any way. When I told him I'm taking pre-reqs to apply to medical school next year and ask my doctors lots of questions, he should that I should ask questions. I have seen doctors in the past who get defensive when I've asked questions so I'm glad he is not one of them. Best of all, he did not hesitate to give me his honest opinion that he was skeptical one of my former (awful) doctors took my weight loss seriously. He also agreed with me that the two conditions I was misdiagnosed with were NOT causing my symptoms. So amazing to have my horrible experience with my former doctor validated by someone with firsthand experience! As I suspected, he didn't think the my weight loss was autoimmune related. If I ever need a rheumatologist in the future, I would totally go back to him. As someone who has PTSD from upsetting experiences with male doctors and prefers women, this says A LOT. While I'd give Dr. Fellows himself 5 stars, I'd give 3.5 stars to the office staff. I hate that they turn the phone off for 1.5 hours. While I know it's not unusual for practices to take a lunch break (we try to where I work), I should at least be able to leave a message. I had to call multiple times to schedule the appointment due to being on hold. It also took a little over two weeks to get the results of a test he ordered (which fortunately was negative). The staff I encountered the day of the appointment were friendly.

Unprofessional, dismissive, and completely lacking empathy…read more I called to schedule an urgent appointment due to severe, sudden-onset rheumatological pain. After waiting on hold for over an hour and a half, the first representative (whom I later found out is named Julie) was incredibly curt. When I asked if there was anything sooner, she scolded me for not visiting in two years and snapped "no." When I asked for her name and a manager, she hung up on me. I called back, only for a second rude representative to answer. She claimed she overheard the call, defended Julie, and accused me of being rude. When I asked for her name and a manager, she also refused and hung up on me. However, she slipped up and mentioned she "sits next to Julie," giving away the first scheduler's name. Having managed a call center myself for many years, I am appalled by this behavior. I was understandably frustrated after a 90-minute hold while in severe pain, but hanging up on a hurting patient twice is unacceptable. I truly hope management reviews these recorded calls. Staff working in a medical department need to show basic empathy and a desire to help patients, not treat them like an inconvenience. I still have no idea if my appointment was even booked. Option 2: Short and Punchy Best if you want a quicker read that hits all the main points instantly. Awful customer service. Double hung up on while in severe pain. After waiting on hold for 1.5 hours while dealing with severe, sudden rheumatological issues, I was met with pure hostility. The first scheduler, Julie, was snappy and scolded me for not being seen in two years. When I asked for a manager, she hung up. I called back and the second representative defended Julie, refused to give her own name, refused a manager, and hung up on me again. As a former call center manager, I know this is a massive training and behavioral failure. Management needs to pull the tapes for these calls. Medical staff should treat patients with empathy, not hostility--especially when they are calling in pain. I don't even know if I have an appointment.

I cannot thank Dr. Selina Shah enough for the incredible care she has provided to my mother. My mom…read morehas suffered from chronic knee pain for decades, and we had almost given up hope of her ever finding relief. We came to Dr. Shah for Hyaluronic Acid injections, and the results exceeded our wildest expectations. After decades of dealing with pain in both knees, my mom is finally pain-free. Dr. Shah was not only highly skilled and professional but also incredibly compassionate. She took the time to explain the procedure and made sure my mom was comfortable throughout. The difference is night and day--my mom is now walking without pain for the first time in many years. If you are looking for an doctor who truly cares and delivers results, look no further than Dr. Shah. I also want to extend a huge thank you to Michael, Hazel and the entire staff for being so warm, welcoming, and efficient during our visits. From the front desk to the medical assistants, the entire team made my mom feel comfortable and cared for from the moment we walked in.

I remain jealous of others who got the 5-star treatment. Did I just see her on a bad day? I really…read morereally wanted to try regenerative medicine. I tend to get a lot of orthopedic injuries. I'd love to try it for my frozen shoulder, my torn hip labrum, etc. I was also deeply interested in diagnostic ultrasound. Hopefully I can find another provider in the area.

Careful thorough and kind practitioner for this specialty glad to have her in this arearead more

Dr. Foster has been the best physician I've ever seen as a patient. She has always made sure I got…read morethe treatment I needed. She is knowledgeable, patient, very thorough, and best of all, cares for her patients as people, and not for profit. If you're trying to decide who to have as your rheumatologist, pick Dr. Foster. I wish she could be my rheumatologist forever.

Dr. Nishio claimed my symptoms stemmed from a psychiatric disorder, called me "crazy", and sent me…read moreon my way. She thereby deterred my diagnosis and treatment for years. According to my University of Rochester accredited Rheumatologist, I have: 1) Hashimoto's 2) Mixed Connective Tissue Disease 3) Fibromyalgia I'm sure Dr. Nishio is qualified to treat someone. It just isn't young women with auto immune disorders.

Women with auto immune diseases are chronically disbelieved, face years of inconclusive tests and…read moredoctors who believe we are malingering or lazy. That's true statistically, given that women take an average of two years just to be diagnosed with an auto immune disease, and an average of ten years to be diagnosed with lupus, which my current doctor suspects I have. Nonetheless, it is incredibly demoralizing to be told nothing is wrong with you when the reality is very much otherwise. This is why women refuse to go to the doctor when we are blatantly ill, and this is why people die for lack of treatment. I deserved better. And so do all of you.

Dismissive tone. Delayed diagnosis. Unfamiliar with modern diagnosis criteria and insurance…read moreapproval process for biologics. Talked over patient, completely ignored caregiver to then also interrupt them. This person should not be allowed to face patients, they lack the basic skills in decent human interaction.

PPO patients BEWARE: the staff is incredibly rude (hey, Veronica) and they REFUSE to take you…read morewithout a referral. That's right; PPO means no referral needed. They require a referral ANYWAY. Tell everyone you know with POO insurance this office is to be AVOIDED AT ALL COSTS. And they need a new receptionist. She's the worst. (Hey, Veronica)

she has never seen me in person. her phone conversations are rude and her emails are dismissive…read more when I questioned her about it she terminated service with me.

I was recently diagnosed with a form of arthritis in my feet. I visited Dr. Okereke for a 2nd…read moreopinion upon recommendation from another doctor. I decided to get this 2nd opinion on the diagnosis because the first Rheumatologist I visited only offered up one treatment solution, Methorexate (a harsh, disease modifying drug that has also been used to treat cancer). I liked Dr. Okereke's bedside manner during our first appointment and I felt that she gave me a thorough exam before ultimately recommending the same treatment option as the first doctor. The one star review is not a result of my initial consultation with Dr. Okereke (though I had to call half a dozen times and leave 3 messages to make that appointment). My frustration is about 50/50, Dr. Okereke and her office staff. I have had several appointments with Dr. Okereke and a few have required follow up over the phone. I have had issues getting through every time I call. My voicemails go unanswered and I'm lucky if I'm actually able to connect with the doctor herself. When I do connect with office staff, they seem confused by very simple requests to speak with MY(!) doctor. To continue, a few weeks ago my hair began falling out as a side effect of the medication. As a 30 year old woman with long hair, this was quite devastating. I called Dr. Okereke immediately to advise on the situation. She called me back a few days later, suggested lowering the medication dosage and told me to call back in 2-3 weeks. I was a little upset that she neglected to mention hair loss as a common side effect of this medication as everything I had researched online noted it to be much less common. She was not surprised at all that my hair was falling out. Two weeks later, my hair is falling out at an increased rate (I have lost more than 50% of the hair on my head). I called 5 or 6 times and left 2 messages in an attempt to reach Dr. Okereke for advice on the situation. I stopped taking the medication, because I didn't hear back, and with hope that I wouldn't lose what is left of my hair. I finally received a call back from the office staff this evening; a "courtesy follow up" on my side effects and having no knowledge of my recent voicemails. I told her I had stopped taking the medication and asked that she cancel my future appointments with Dr. Okereke. This is not the type of relationship I want with any doctor. Unfortunately, it doesn't seem that you can count on getting a hold of this doctor when you need her (during normal business hours) and you can't count on her staff to deliver your messages or return your phone calls. I wouldn't recommend seeking treatment here.

Dr. Padgett made my visit extremely pleasant. Very…read morepersonable and witty, makes you extremely comfortable with his comforting personality. I have had many of these nerve conduction test done, but none went as easily as my appointment with Dr. Padgett. I would recommend him to anybody five stars .

Dr. Padgett has been the best pain management Doctor I have ever had. I never had a problem with…read moreany appointment. Everyone was always caring and professional. Dr. Padgett helped me some years ago with the horrible pain I sustained in an accident. I wish other Doctors would listen and care to help like Dr. Padgett did. Thank you, Dr. Padgett.

Dr Jacobs is the best allergist in the Bay Area, if not California. So experienced and amazingly…read morekind and thoughtful. Such an amazing diagnostician.

Utter medical negligence by this so called team. I was anticipating a change in pharmacy benefits…read moreand a change in medication with the new year. I met with Dr. Jacobs on December 12 to go over the changes so we could get the ball rolling and not have a delay in my immune treatment which I require every 3 weeks to stay healthy due to a serious immune disorder. He assured me that it would be handled well. Then almost month later I call back and find out nothing has been done. The office didn't have a new script from the Dr. The contract worker they had hired to deal with insurance benefits at the office still didn't know I had a new pharmacy benefits provider. She was trying to order the old medication from the old benefits provider. So I spent the next two weeks on the phone for entire days - leaving messages, waiting on hold, coordinating between nursing staff (bc the dr was now on vacation), the independent contractor who didn't understand my insurance change, my pharmacy benefits provider and the pharmacy filing the order. Babysitting grown adults who are getting paid to apparently not do their jobs. The office at first admitted to dropping the ball, then they each slowly started to blame other people in the office and I realized what a toxic dysfunctional mess the whole operation was. Perhaps they once were good - the vast majority of these five star reviews are many years old. Today, I think they can handle routine allergy shots. That's their bread and butter. Anything more is a deep stretch for their abilities. In the end I finally got my medication two weeks late and it would have been even later if I hadn't borrowed a medical pump to use from a complete stranger. This was an incredibly stressful process that would have been avoided if people at this office understood how to do their jobs.